SBI credit cards bring you premium rewards that make every spend rewarding. The bank also strives to offer easy customer service solutions to make banking simple and convenient.
Whether you have issues redeeming your SBI credit card reward points or have queries about your SBI credit card limit, you can reach out to the bank’s customer care. You can get in touch with the SBI credit card customer care unit via call, SMS, email, or writing.
Apart from assistance and processing service requests, SBI’s customer care unit also handles complaints and grievances. SBI has a multi-level CMS-enabled grievance redressal system in place to promptly handle complaints and offer quick resolutions.
SBI has various customer care numbers dedicated to promptly processing customer service requests. Here’s a list of important SBI credit card customer care numbers you should note:
With the SBI credit card missed call service, you can get information about your credit card account sent to your registered phone number via SMS. Here’s the list of numbers you can dial to avail of various services:
Service |
Number |
SBI credit card balance enquiry |
84228 45512 |
SBI card available credit limit and cash limit |
84228 45513 |
Summary of reward points on SBI credit card |
84228 45514 |
Status of last SBI credit card payment |
84228 45515 |
To block your stolen or lost credit card, you can dial one of the following toll-free SBI credit card customer care numbers:
1860-180-1920
1860-500-1290
(prefix STD code) 39020202
You can use the same numbers to unblock and reactivate your card.
State Bank of India has dedicated helpline numbers for SBI credit card customers at international locations. Here is a list of SBI credit card helpline numbers based on location:
Country |
SBI Card Customer Care International Number |
Country |
SBI Card Customer Care International Number |
Country |
SBI Card Customer Care International Number |
Australia |
1800-012-473 |
Japan |
006-633-812-439 |
South Africa |
800-982-360 |
Belgium |
80-076-562 |
New Zealand |
800-449-909 |
USA |
1866-328-4209 |
Bahrain |
80-801-724 |
Netherlands |
800-022-3031 |
UAE |
800-091-190-05 |
Canada |
1866-3284-209 |
Oman |
800-757-92 |
UK |
808-101-7633 |
France |
800-740-849 |
Qatar |
00800-100-157 |
|
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Hong Kong |
800-932-045 |
Russia |
810-800-293-010-12 |
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Italy |
800-789-407 |
Saudi Arabia |
800-814-4209 |
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Note: Nominal SMS carrier charges apply on each SMS you send to the bank. The charge is collected by your network provider and not the bank.
You can also send an email to the SBI credit card customer care, outlining the details of your query. To contact the bank via email, you can visit www.sbicard.com/en/contact-us/personal.page#title and navigate to the bottom of the page. Here, you will find the ‘Email Us’ option. Click on this option, log in to your account, fill in the requisite details of your query, and then click send. Alternatively, you can email the official SBI customer care card customer care ID - customercard@sbicard.com.
As a leading public sector bank in India, SBI has a robust social media presence. You can leverage the social media handles of the bank to get in touch and seek assistance. Here’s a list of the bank’s social media handles:
Twitter: SBICard_Connect
Facebook: www.facebook.com/sbicard/
Instagram: @sbicard_connect
However, you should refrain from sharing confidential information like OTP or CVV when contacting the bank using these social media channels.
You can also register a complaint by sending the bank a written letter addressing the Manager of Customer Care Services. You have to post this letter to the following address:
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002 (Haryana) India.
In the letter, you must cover the query in detail and provide all necessary card-related information. This includes your full name, card number, contact details, etc.
To offer immediate assistance and quick query resolution, SBI has introduced an Interactive Live Assistance Chatbot (ILA) on its website. You can visit the bank’s website and chat with SBI’s ILA to get information on various credit card-related topics. The Chatbot covers everything from how to apply for credit card and balance transfer process to Flexipay norms and statement reviews.
SBI’s Simply SMS service allows you to seek assistance and get queries resolved via SMS. You simply have to SMS a pre-given service code to 5676791 from your registered phone number to access this benefit.
Service Name |
SBI Credit Card Customer Care SMS Format |
SBI credit card balance enquiry |
BAL <last 4 digits of your SBI credit card number> |
Request SBI credit card e-statement subscription |
ESTMT <last 4 digits of your SBI credit card number> |
BLOCK <last 4 digits of your SBI credit card number> |
|
Last SBI credit card payment status |
PAYMENT <last 4 digits of your SBI credit card number> |
Duplicate SBI credit card statement request |
DSTMT <last 4 digits of your SBI credit card number><MM> (MM is the statement month) |
SBI credit card reward points summary |
REWARDS <last 4 digits of your SBI credit card number> |
SBI credit card cash/credit limit check |
AVAIL <last 4 digits of your SBI credit card number> |
SBI offers various channels to help you lodge complaints. Depending on your preference, you can reach out to the SBI credit card customer care via SMS, call, or post. You can also visit the bank’s website and email your complaint or drop a direct message on one of the bank’s social media handles.
Yes, you can connect to SBI Card customer service via Twitter. Its official Twitter handle, "@SBICard_Connect" can be used to get in touch with the bank's customer service team. You can tweet your query or complaint to the handle, and the customer service team will respond to you. However, it is important to note that SBI Card shall bear no responsibility for confidentiality of information shared with SBI Card through Twitter.
Yes, 1860 180 1290 is a toll-free number for SBI Cards. You can reach out to its team regarding your queries related to SBI Credit Card on the following numbers: 1860 180 1290, 1800 180 1290, 1860 500 1290. These numbers are operable from 8 AM to 8 PM from Monday to Saturday. You can also contact SBI Card customer service via Twitter and email.
The toll-free number for SBI credit card balance check is 84228 45512.
The SBI credit card customer care number operable 24x7 is 1860-180-1920. This number can be accessed for emergency services like card blocking.
If you have any complaints regarding SBI credit card charges, you can file the same by contacting the SBI customer care division. You can call the toll-free number 1860 180 1290 or 1800 180 1290, or the chargeable number 1860 500 1290.
Yes, there is an IRCTC customer care number in India that is available 24x7. You can contact the IRCTC customer care number at 1860 180 1290 for any queries related to IRCTC SBI Credit Card transactions. These numbers are toll-free and accessible from all mobile phones and landline numbers in the country.
The SBI credit card customer care number is 1860-180-1920. This number is operational 24x7 for emergency services like card blocking. However, customer care executives are only available from Monday to Saturday between 8:00 AM to 8:00 PM.
If your credit card is stolen, you should immediately contact the SBI credit card customer care helpline by dialling 1860-180-1920/1860-500-1920.
To unblock and reactivate your SBI credit card, simply call any one of the 24x7 helpline customer care numbers. Alternatively, you can visit a bank branch and put in an unblock request. Apart from these offline avenues, you can also unblock your card by logging into your netbanking account or via the ‘Write to Us’ option on the bank’s website.
If you come across inconsistencies or faulty charges in your SBI credit card statement, you can lodge a complaint for the same via the toll-free customer care numbers.
Alternatively, you can email the bank via the ‘Write to Us’ option on its website. Here, you will need to enter your full name, card number, email ID, mobile number, and OTP verification code. Once that’s done, you can fill-out the online compliant/query form with specific details and click ‘Submit’.
If you over utilise your SBI credit card limit, you will have to pay a penal charge. The charge payable is 2.5% of the first transaction over the credit limit or ₹600 (whichever is higher).