The issuing authority of the Aadhaar Card, the UIDAI, has made it easy for citizens of India to voice complaints related to the Aadhaar Card. Besides complaints being lodged conveniently, citizens are also able to make enquiries about their Aadhaar Card complaint status and make queries about the Aadhaar Card in general.
Such complaints and general queries are handled in a rapid way and citizens’ issues are addressed effectively. It is important to note that you can lodge a complaint with the UIDAI with the help of the acknowledgement concerned with the Aadhaar Card given to you at the time when you enrolled for it. You can not only file complaints relating to the card itself, but also regarding the functioning of agencies of the Aadhaar Card.
The simplest manner in which to file a complaint regarding the Aadhaar Card is to do so via the UIDAI website. Here are the steps you have to undertake:
Step 1: Log on to the UIDAI website at resident.uidai.gov.in/file-complaint.
Step 2: You may fill in your number of enrollment, plus the time and the date.
Step 3: You will see a section pertaining to your personal details, like your name, contact details, etc, and you need to fill in the necessary information here.
Step 4: There will be a ‘Location’ tab present, and here, you have to type your pin code. From a drop-down menu, choose the area in which you live and click on that.
Step 5: After this, a complaint box will show up and you have to write your complaint, choosing the type of complaint, the complaint category, etc.
Step 6: A security code will appear and you must fill that in.
Step 7: Click on ‘Submit’, and you are done with your complaint.
Your UIDAI complaint status can be found out easily on the same website later on.
It is possible to lodge a complaint through the postal service. Here are the steps to do this:
Step 1: This is an offline mode and you can write out your complaint and send it via the postal service.
Step 2: You can find the address of the UIDAI Head Office on the UIDAI website and send your complaint there.
Step 3: You have to mention all your personal details in your letter, such as your enrolment number, Aadhaar number, etc.
Step 4: Complaints are examined, and then they are transferred to the section that the complaint is regarding.
Step 5: You will get a response from the designated Regional Office or Section through the post itself.
Step 6: You may get an interim response that states your Aadhaar Card complaint number, and you may use this as a reference for later communication.
Below are the steps to File Aadhaar Related Complaints through the Contact Centre
Step 1: The UIDAI has established an Aadhaar help centre (the contact centre) to which complaints concerning your Aadhaar Card may be addressed.
Step 2: The issues that this contact centre deals with range from enrolment, updation of information on the Aadhaar Card, or any given services related to the Aadhaar Card.
Step 3: In case you wish to use the facility of the contact centre for your grievance, you have to collect a printed slip of acknowledgement from an Aadhaar enrolment centre and present this to the contact centre.
Whichever way you choose to file a complaint, you can get to know about your Aadhaar complaint status very easily after you have complained. In case you wish to file a complaint through email, you can do this by sending an email to the official email ID of UIDAI at firstname.lastname@example.org. Here are the processes that a complaint goes through by email:
Step 1: After you send an email with your relevant personal details, it is scanned by UIDAI officials.
Step 2: Emails are then forwarded to the given Regional Office at headquarters for further perusal.
Step 3: The complaint is closed with a resolution and this is sent as a response to the person who has made the complaint. The response is received over email.
Complaints that relate to the Aadhaar Card constitute operator and enrolment agency complaints, and non-generation of Aadhaar Card complaints.
You can use this service to resolve issues. Nonetheless, to officially lodge a complaint which you want registered, you must complain through the website, toll-free number, or via email.
To file a complaint relating to your Aadhaar online, there are absolutely no charges levied.
To make an Aadhaar Card complaint if your card has not been received, you can either complain at the UIDAI website, the email of UIDAI, or by postal service.
The Aadhaar toll-free number in order to file a complaint is 1947.