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✓ Fast Processing ✓ Great Discounts & Offers ✓ Easy EMI Facility | Apply for Credit Card from Citibank now!

Modes of Contacting Citi Credit Card Customer Care

The Citibank credit card customer care can help resolve any questions you might have regarding your Citi credit card at any time of the day. You can contact its customer care via the Citi credit card toll free number, SMS, virtual assistant, email, or by sending a letter to the bank’s official postal address. The Citibank Card customer care number for domestic as well as international customers are:

  • Citi Credit Card Toll Free Number (Local) - 1860 210 2484

  • Citi Credit Card Customer Care Number (International) - +91 22 4955 2484

The Citibank credit card helpline numbers are operational from 9:00 AM to 9:00 PM for banking needs, while emergency services are available 24*7.

Citi Credit Card Customer Care Numbers and Email IDs

To ensure that customer needs are catered to, Citibank also has city-wise customer care numbers and email IDs. Here are some of them.

 

Name of the City

Code

Citi Credit Card Customer Care No:

Citibank Credit Card Customer Care No: for CitiGold, Citi Priority, Citi Platinum and Citi Business card

Ahmedabad

079

2642 2484

2640 4653

Bengaluru

080

2227 2484

2229 4653

Chandigarh

0172

508 2484

508 4653

Chennai

044

2852 2484

2858 4653

Hyderabad

040

6666 2484

6666 4653

Jaipur

0141

6532484

511 4653

Lucknow

0522

220 1022

223 1044

Kochi

0484

404 2484 / 660 2484

402 4653 / 660 4653

Kolkata

033

2283 2484

2288 4653

Ludhiana

0161

501 2484

501 4653

Mumbai

022

2823 2484

2834 4653

New Delhi

011

254 2484

256 4653

Surat

0261

653 2484

653 4653

Pune

020

6601 2484

6601 4653

Vadodara

0265

232 2484

232 4653

 

You could also seek information regarding your Citi Credit Card by writing an email to the bank. The official email address to mail credit card-related queries is mentioned below.

 

Citi Card Customer Care Mail ID

customercare@citi.com

Citi Card Head Customer Care 

head.customercare@citi.com 

Citi Card  Customer Care Principal Nodal Officer’s Mail ID

principal.nodal.officer@citi.com 

 

Additionally, you can contact Citi Credit Card customer care via SMS. Citibank offers the ease of getting quick and accurate answers to your queries using the Citi credit card customer care SMS service. To avail this, you would need to type the keyword for the service you desire, followed by space and your credit card’s last four digits and send it to 52484 or +91 98807 52484. The SMS service keywords for common questions are mentioned below:

  • For One-time Password (OTP) - OTP<space>the last four digits of your Citi Credit Card.

  • To see the outstanding balance information or available credit/cash limit - CARDBAL<space>the last four digits of your Citi Credit Card.

  • To check rewards points - REWARDS<space>the last four digits of your Citi Credit Card.

  • For details of the latest statement along with the due date of payment and minimum amount due - STMT<space>the last four digits of your Citi Credit Card.

  • To find the location of the nearest Citibank ATM - ATM<space>your location.

Citi Credit Card Customer Care Social Media Handles

With the updated era, all your Citi Credit Card complaints can also be addressed through Citi Credit Card customer care social media handles. Some of these handles are mentioned below.

 

Social Media

Handle

Twitter

https://twitter.com/AskCiti

Facebook

https://www.facebook.com/citiindia/

Instagram

https://www.instagram.com/citiindia/?hl=en 

 

Services offered by Citi Credit Card Customer Care 

Citi Credit Card customer care offers several services. Some of them are mentioned below.

  • Registers credit card-related queries and addresses them.

  • Resolves the security issues you face, if any, while using a Citi Credit Card

  • Addresses the grievances of the credit card customers.

  • Emergency services to block your Citi Credit Card.

  • Provides forms required for the credit cardholders like NACH Form, Cardmember Declaration Form, Suraksha Nomination Form, etc.

When Do You Need to Contact the Citi Credit Card Customer Care 

You should contact Citibank Card customer care to block your card or lodge a Citibank Credit Card complaint if you are in any of the below-mentioned scenarios.

  • If you lose your Citi Credit or Debit Card.

  • If your Debit/Credit/ATM card is stuck in an ATM's card slot.

  • If you received an SMS alert for a transaction that you did not make.

  • If you noticed fraudulent purchases on your card.

  • If you used the ATM to withdraw cash, but the amount was not dispensed.

FAQs on Citi Credit Card Customer Care

✔️What is Citi credit card customer care number?

The Citi Credit Card customer care toll free number for domestic callers is 1860 210 2484. For international callers, the number is +91 22 4955 2484.

✔️How can I report a Lost Citi Credit Card via customer care?

Loss of Citi credit card can be reported instantly by calling the Citi credit card toll free number on 1860 210 2484.

✔️How can I get to know the balance of my Citi credit card?

To know the balance on your credit card, you can call the customer care on 1860 210 2484, reach out using the ‘Ask Citi’ option, or send an SMS to Citi Credit Card customer care by typing “CARDBAL< space> last four digits of your credit card number”. 

✔️I don’t want to receive any text messages from Citibank. What should I do?

Text messages or SMS sent by Citibank to inform the customers about its products, offers, and services. You can activate the Do Not Disturb facility (DND) if you don’t want to receive any SMS from the bank. By activating DND, you can stop receiving promotional and marketing calls as well as texts from the bank. But, this DND activation does not stop OTPs sent via text messages, bank alert SMS, and other key information.

✔️How can I find the nearest Citibank branch/ATM?

You can find the nearest Citibank branch/ATM using any of the following methods:

  • Check the facility named Branch/ATM locator available on the Citibank official website.

  • Send a text message with content - ATM<space>your location to 52484 or +91 98807 52484.

✔️How can I receive my repayment schedule?

To block your Citi credit card, you can call 1800 267 2425.

✔️Are calls to Citibank customer care numbers chargeable?

Depending on your telecom plan, the calls to Citibank customer care numbers are chargeable. Else, you can dial Citi Credit Card customer care toll-free number - 1800 267 2425.

✔️Can I request a replacement if my credit card is damaged?

You can dial the Citi Credit Card customer care toll-free number - 1800 267 2425 to get a free Citibank Credit Card replacement. Else, you should log in to your online account or use the Citi Mobile App. The replacement card will arrive within 4-6 business days.

✔️How can I reactivate my closed credit card?

If you want to reactivate your closed credit card, you should send your ID proof documents to retail.dox.india@citi.com or P.O. Box No. 4830, Anna Salai Post Office,

Chennai - 600 002.

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