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✓ Fast Processing ✓ Great Discounts & Offers ✓ Easy EMI Facility | Apply for Credit Card from Citibank now!

Citi Credit Card Helpline

At any time in the day, the Citi bank credit card customer care helps resolve questions you might have regarding your Citi credit card. You can contact its customer care via the Citibank credit card toll-free number, SMS, virtual assistant, email, or by sending a letter to the bank’s official postal address. The Citi Bank Credit Card customer care number for domestic as well as international customers are:

Citi Bank Credit Card Customer Care Number (Local)

1860 210 2484

Citi Bank Credit Card Customer Care No. (International)

+91 22 4955 2484

The numbers are operational from 9:00 AM to 9:00 PM for banking needs, while emergency services are available 24*7.

 

Citi Credit Card Customer Care Number for Different Cities

To ensure that customer needs are catered to, Citibank also has city-wise customer care numbers. These are mentioned below:Credit Card Customer Care

Name of the City

Code

Citibank Credit Card Customer Care Number

Citi Bank Credit Card Customer Care Number for Citi Gold, Citi Priority, Citi Platinum and Citi Business card

Ahmedabad

079

2642 2484

2640 4653

Bengaluru

080

2227 2484

2229 4653

Chandigarh

0172

508 2484

508 4653

Chennai

044

2852 2484

2858 4653

Hyderabad

040

6666 2484

6666 4653

Jaipur

0141

6532484

511 4653

Lucknow

0522

220 1022

223 1044

Kochi

0484

404 2484 / 660 2484

402 4653 / 660 4653

Kolkata

033

2283 2484

2288 4653

Ludhiana

0161

501 2484

501 4653

Mumbai

022

2823 2484

2834 4653

New Delhi

011

254 2484

256 4653

Surat

0261

653 2484

653 4653

Pune

020

6601 2484

6601 4653

Vadodara

0265

232 2484

232 4653

 

Citi Credit Card Customer Care Number for International Customers:

International customers trying to reach Citi card customer care can reach out on the following numbers from their respective region:

Australia

1 800 252 856 (toll-free)

Bahrain

8000 4884 (post account opening toll-free)

Canada

1 800 248 4674 (toll-free)

1 866 703 2462 (pre account opening toll-free)

UAE

8000 172 122 (pre account opening toll-free)

800 0357 03463 (post account opening toll-free)

Hong Kong

800 908 413 (toll-free)

India

+91 22 4955 2484

Singapore

1 800 225 7211 (toll-free)

800 101 2342 (pre-account opening)

Thailand

001 800 65 6196 (toll-free)

Europe

0800 032 2484 (toll-free from UK)

00 800 2484 2484 (toll-free from Europe)

0808 101 7384 (pre account opening toll-free)

USA

1 800 248 4674 (toll-free)

1866 703 2462 (pre account opening toll-free)

nrinfo@citi.com (pre-account opening queries)

 

Contact Citi Credit Card Customer Care via Email

You could also seek information regarding your Citi credit card by writing an email to the bank. The official email address to mail credit card-related queries is customercare@citi.com.

Contact the Citi Credit Card Customer Care via SMS

Citibank also offers the ease of getting quick and accurate answers to your queries using the Citi bank credit card customer care SMS service. To avail this, you would need to type the keyword for the service you desire, followed by space, and your credit card’s last four digits and send it to 52484 or +91 98807 52484.

The SMS service keywords for common questions are mentioned below:

Citibank Credit Card Service

Message Format

One-time Password (OTP)

OTP<space>your Citibank credit card’s last four digits

Rewards points

REWARDS<space>your Citibank credit card’s last four digits

Available credit/cash limit and outstanding balance information

CARDBAL<space>your Citibank credit card’s last four digits

Details of latest statement along with the due date of payment and minimum amount due

STMT<space>your Citibank credit card’s last four digits

 

Citi Credit Card Customer Care 'Ask Citi'

Citibank’s ‘Ask Citi’ is a feature that is available on the bank’s official website. It is an automated response generator that is designed to solve your credit card related queries. To use the Citibank ‘Ask Citi’ facility, you need to follow the steps mentioned below:

  • Step 1: Go to the official Citibank website.

  • Step 2: Click on the option that says ‘Services’.

  • Step 3: Click on the ‘Click here’ option under the ‘Ask Citi’ icon.

  • Step 4: A chat window will open that you can use to type your query and get answers.

Citi Help

‘Citi Help’ is a new feature available on the Citibank website. You can find frequently asked questions related to credit cards, debit cards, and more on this page.

  • Step 1: Visit the official Citibank website.

  • Step 2: Go to ‘Citi Help’ in the menu tab.

  • Step 3: Select ‘Credit Card’ from the options available.

  • Step 4: You will be able to find answers to common queries related to Citi Credit Card.

Write to the Citi Credit Card Customer Care

If not by phone, SMS, or email, you could opt to write a letter stating your questions regarding your credit card and send it to Citibank by post. The official Citi bank credit card customer care postal address is:

Citibank N.A., Mail Room,

Acropolis, 9th Floor.

New Door No. 148 (Old No. 68),

Dr. Radhakrishnan Salai, Mylapore,

Chennai, Tamil Nadu 600 004

Citi Credit Card Grievance Redressal System

The Citibank credit card grievance redressal system has multiple levels. Depending on your requirements, you can proceed to higher levels for redressal.

Level 1: Regular Access Channels

Citibank credit card complaints can be raised using any of the four methods mentioned below:

  • 24-hour Citi card customer care number

  • Citibank ‘Ask Me’ service

  • Email

  • Letter to Citibank (via post)

Once the Citibank card complaint has been received by the bank, you can expect a response on the specific channel within four working days.

Level 2: Escalation of Customer Complaints

A Citi credit card complaint can be escalated if you are not satisfied with the Level 1 response or fail to hear from the Citi bank credit card customer care within two working days of placing the complaint. For this, you would need to write to the Citi card customer care through a web form explaining the nature of your problem. Once the Citi card complaint has been received by the bank, you can expect a response within two working days.

Level 3: Citibank Principal Nodal Officer

The Citi credit card complaint can be escalated to the Principal Nodal Officer (PNO) if you are not satisfied with the Level 2 response. This can be done in two ways:

  • Go to the Support Page on the Citibank website and write to the Principal Nodal Officer using the web form and explain the nature of your problem. You can expect a response from Citibank within two days of filing the complaint.

  • You can call on 1800 266 2400 (India)/022 4955 2400 any day between Monday and Saturday (10:00 AM to 6:00 PM IST, except on national holidays) and get a response to your query.

  • You can also write to the Principal Nodal Officer on the following address:

Principal Nodal Officer,

Hema L. Venkatesh,

Citibank N.A., Mail Room,

Acropolis, 9th Floor,

New Door No.148 (Old No.68),

Dr. Radhakrishnan Salai, Mylapore,

Chennai, Tamil Nadu 600 004

Level 4: Citibank Senior Management

A Citi credit card complaint can even be escalated to the Citibank senior management if you are not satisfied with the response you receive from the Principal Nodal Officer (PNO). You can go to Citibank’s official website and use the webform to explain the nature of your problem. You can expect a response from Citibank within two days of filing the complaint.

Level 5: Contact RBI Ombudsman

If you are not satisfied with the response you receive from the Citibank senior management or haven’t received a response from the bank in over a month, you can contact the RBI-appointed Banking Ombudsman. To do so, visit the customer service page on the official Citibank website or reach out through the RBI website.

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FAQs on Citi Credit Card Customer Care

✔️What is Citi credit card customer care number?

The Citi credit card helpline number for domestic callers is 1860 210 2484. For international callers, the number is +91 22 4955 2484.

✔️How can I report a Lost Citi Credit Card via customer care?

Loss of Citibank credit card can be reported instantly by calling the Citi credit card toll-free number on 1860 210 2484.

✔️How can I get to know the balance of my Citibank credit card?

To know the balance on your credit card you can call the customer care on 1860 210 2484, reach out using the ‘Ask Citi’ option, or send an SMS to Citi Bank credit card customer care by typing “CARDBAL< space> last four digits of your credit card number”.