Citi Bank Credit Card Customer Care

Citi Bank Credit Card Customer Care

While using the Citibank credit card for your transactions is easy and comes with several benefits, you may have certain queries from time to time regarding the use and management of your card. For all such grievances and questions about the workings of your credit card, Citibank offers an elaborate customer care network. There are also several ways in which you can seek grievance redressal. Let us take a look at all these methods.

Modes of Reaching the Citi Bank Credit Card Customer Care

There are different methods of reaching Citi card customer care. Depending on your preference and ease you can choose any of the below-mentioned ways and avail the service you require.

1) Citi credit card customer care number

2) Citi credit card SMS service

3) Citi Credit Card Customer Care Email Address

4) Citi Credit Card Customer Care Postal Address

5) Citibank Ask Me

All About the Different Modes of Reaching Credit Card Customer Care

Here is all you need to know about the different Citi Bank card customer care helplines.

1. Citi Credit Card Customer Care Number or CitiPhone

The Citi Bank credit card customer care number makes it easy to connect and get answers to the questions you have regarding your Citi credit card You can access the Citi credit card customer care toll free number irrespective of geographies, which makes it the easiest means of grievance redressal. The Citi credit card toll free no for queries is 1860 210 2484. If you are not within the boundaries of the country, you can reach out to the Citi bank card customer care using the international helpline. The Citi credit card customer care no for international calls is +91 22 4955 2484.

2. Citi Credit Card SMS Service:

Citibank credit card also offers the ease of getting quick and accurate answers using the SMS service offered by the Citi credit card customer care. To avail the facility all you need is your Citi credit card and access to your registered mobile number. Simply SMS the keyword corresponding to the service and send it to 52484 or +91 9880752484.

The SMS service keywords of some of the common questions are mentioned below-

• One-time Password (OTP)- To obtain OTP against your credit card for an online transaction you need to send an SMS typing OTP followed by space and your credit card’s last four digits
• Rewards points- To get an update regarding the latest rewards points that are available on your Citi credit card you need to SMS typing REWARDS followed by space and your credit card’s last four digits
• Available credit and outstanding balance information- To learn about the available credit limit and cash limit on your card as well as the outstanding balance you need to SMS typing CARDBAL followed by space and your credit card’s last four digits
• The latest statement generated, the due date of payment and minimum amount due- To get the details regarding the latest statement generated, the due date of payment and minimum amount due you need to SMS typing STMT followed by space and your credit card’s last four digits

3. Citi Credit Card Customer Care Email Address

You could also seek information regarding your Citi credit card by writing in an email to the bank. The official email address to mail queries about your card is customercare@citi.com.

4. Citi Credit Card Customer Care Postal Address

Along with phone, SMS and email, you could also opt to write a letter stating your questions regarding your credit card and post it to the Citi bank address. The official Citi Bank credit card customer care postal address is-

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

5. Citibank Ask Me

Citibank Ask Me is a feature that is available on the official Citibank website. It is an automated response generator that is designed to help you by solving your credit card related queries. To use the Citibank Ask Me feature you need to follow the steps mentioned below-

• Go to the Citibank official website.
• On the top of the screen, click on the option that says ‘Contact us’
• Click on the ‘Click here’ option under the ‘Ask me’ icon
• A chat window will open and you will be able to type your questions and get answers

Details Regarding the Credit Card Redressal System

The Citibank credit card grievance redressal system is a five-level process. Depending on whether you receive the accurate assistance and response, you can proceed to the higher levels for redressal.

Level 1: Regular Access Channels

Citi Bank credit card complaint can be raised using any of the four methods mentioned below-

1) 24-Hour Citi card customer care number

2) Citibank Ask Me

3) Email

4) Letter submitted through the Citibank Online Inbox, through the branch, using the Citi Social Media handle or by escalating it to Citibank seniors

Once the Citi bank card complaint has been received, you can expect a response on the specific channel within four working days.

Level 2: Escalation of Customer Complaints

A Citi credit card complaint can be escalated if you are not satisfied with the Level 1 response or fail to hear from the Citi credit card customer care within 2 working days of placing the complaint. For this, you would need to write to the Citi card customer care in a web form explaining the nature of your problem. Once the Citi card complaint has been received, you will receive a response within  two working days.

Level 3: Citibank Principal Nodal Officer

A Citi credit card complaint can be escalated to the Principal Nodal Officer (PNO) if you are not satisfied with the response you receive from the Head Customer Care. This can be done in two ways-

1. Going to Citibank Website (https://www.online.citibank.co.in/customerservice/home.htm) and writing to the Principal Nodal Officer in a web form explaining the nature of your problem. Within two days of receiving the complaint, you can expect a response from Citibank.

2. You could call the Citi card customer care number on 1-800-266-2400 (India) / 022-49552400 any day between Monday and Saturday (10:00 AM to 6:00 PM IST) except on national holidays.

Level 4: Citibank Senior Management

A Citi credit card complaint can be escalated to the Citibank Senior Management if you are not satisfied with the response you receive from the Principal Nodal Officer (PNO). You can go to the Citibank official website and write to the Citibank Senior Management in a web form explaining the nature of your problem. Within two days of receiving the complaint, you can expect a response from Citibank.

Level 5: Banking Ombudsman by Reserve Bank of India

If you are not satisfied with the response you receive from the Citibank Senior Management or haven’t received a response from the Bank in over a month, you can contact the Banking Ombudsman, appointed by the RBI. It is a statutory body that is formed to see to it that banks offer satisfactory service. To do so you can go the customer service page on the Citibank official website or reach out through https://www.rbi.org.in/

General Credit Card Enquiries Made Using the Citi Bank Credit Card Helpline

The Citi credit card helpline number or any other grievance redressal mode can be availed for resolving questions you may have pertaining to your Citibank credit card. Some of the common questions that can be addressed using the Citi credit card helpline are checking balance, credit limit, outstanding balance, latest statement billed amount, minimum amount due, credit card bill payment due date, latest rewards points, obtaining OTP, etc.