Citi Credit Card Customer Care

Modes of Contacting Citi Credit Card Customer Care

The Citibank credit card customer care can help resolve any questions you might have regarding your Citi credit card at any time of the day. You can contact its customer care via the Citi credit card toll free number, SMS, virtual assistant, email, or by sending a letter to the bank’s official postal address. The Citibank Card customer care number for domestic as well as international customers are:

• Citi Credit Card Toll Free Number (Local) - 1860 210 2484

• Citi Credit Card Customer Care Number (International) - +91 22 4955 2484

The Citibank credit card helpline numbers are operational from 9:00 AM to 9:00 PM for banking needs, while emergency services are available 24*7.

Citi Credit Card Customer Care Numbers and Email IDs

To ensure that customer needs are catered to, Citibank also has city-wise customer care numbers and email IDs. Here are some of them.

You could also seek information regarding your Citi Credit Card by writing an email to the bank. The official email address to mail credit card-related queries is mentioned below.

Additionally, you can contact Citi Credit Card customer care via SMS. Citibank offers the ease of getting quick and accurate answers to your queries using the Citi credit card customer care SMS service. To avail this, you would need to type the keyword for the service you desire, followed by space and your credit card’s last four digits and send it to 52484 or +91 98807 52484. The SMS service keywords for common questions are mentioned below:

• For One-time Password (OTP) - OTP<space>the last four digits of your Citi Credit Card.

• To see the outstanding balance information or available credit/cash limit - CARDBAL<space>the last four digits of your Citi Credit Card.

• To check rewards points - REWARDS<space>the last four digits of your Citi Credit Card.

• For details of the latest statement along with the due date of payment and minimum amount due - STMT<space>the last four digits of your Citi Credit Card.

• To find the location of the nearest Citibank ATM - ATM<space>your location.

Citi Credit Card Customer Care Social Media Handles

With the updated era, all your Citi Credit Card complaints can also be addressed through Citi Credit Card customer care social media handles. Some of these handles are mentioned below.

Services offered by Citi Credit Card Customer Care 

Citi Credit Card customer care offers several services. Some of them are mentioned below.

• Registers credit card-related queries and addresses them.

• Resolves the security issues you face, if any, while using a Citi Credit Card

• Addresses the grievances of the credit card customers.

• Emergency services to block your Citi Credit Card.

• Provides forms required for the credit cardholders like NACH Form, Cardmember Declaration Form, Suraksha Nomination Form, etc.

When Do You Need to Contact the Citi Credit Card Customer Care 

You should contact Citibank Card customer care to block your card or lodge a Citibank Credit Card complaint if you are in any of the below-mentioned scenarios.

• If you lose your Citi Credit or Debit Card.

• If your Debit/Credit/ATM card is stuck in an ATM's card slot.

• If you received an SMS alert for a transaction that you did not make.

• If you noticed fraudulent purchases on your card.

• If you used the ATM to withdraw cash, but the amount was not dispensed.