While using the Citibank credit card for your transactions is easy and comes with several benefits, you may have certain queries from time to time regarding the use and management of your card. For all such grievances and questions about the workings of your credit card, Citibank offers an elaborate customer care network. There are also several ways in which you can seek grievance redressal. Let us take a look at all these methods.
There are different methods of reaching Citi card customer care. Depending on your preference and ease you can choose any of the below-mentioned ways and avail the service you require.
1) Citi credit card customer care number
2) Citi credit card SMS service
3) Citi Credit Card Customer Care Email Address
4) Citi Credit Card Customer Care Postal Address
5) Citibank Ask Me
Here is all you need to know about the different Citi Bank card customer care helplines.
The Citi Bank credit card customer care number makes it easy to connect and get answers to the questions you have regarding your Citi credit card You can access the Citi credit card customer care toll free number irrespective of geographies, which makes it the easiest means of grievance redressal. The Citi credit card toll free no for queries is 1860 210 2484. If you are not within the boundaries of the country, you can reach out to the Citi bank card customer care using the international helpline. The Citi credit card customer care no for international calls is +91 22 4955 2484.
Citibank credit card also offers the ease of getting quick and accurate answers using the SMS service offered by the Citi credit card customer care. To avail the facility all you need is your Citi credit card and access to your registered mobile number. Simply SMS the keyword corresponding to the service and send it to 52484 or +91 9880752484.
The SMS service keywords of some of the common questions are mentioned below-
You could also seek information regarding your Citi credit card by writing in an email to the bank. The official email address to mail queries about your card is firstname.lastname@example.org.
Along with phone, SMS and email, you could also opt to write a letter stating your questions regarding your credit card and post it to the Citi bank address. The official Citi Bank credit card customer care postal address is-
Citibank N.A., Mail Room
ACROPOLIS, 9th Floor
New Door No.148 (Old No.68)
Dr. Radhakrishnan Salai, Mylapore
Chennai – 600 004.
Citibank Ask Me is a feature that is available on the official Citibank website. It is an automated response generator that is designed to help you by solving your credit card related queries. To use the Citibank Ask Me feature you need to follow the steps mentioned below-
The Citibank credit card grievance redressal system is a five-level process. Depending on whether you receive the accurate assistance and response, you can proceed to the higher levels for redressal.
Citi Bank credit card complaint can be raised using any of the four methods mentioned below-
1) 24-Hour Citi card customer care number
2) Citibank Ask Me
4) Letter submitted through the Citibank Online Inbox, through the branch, using the Citi Social Media handle or by escalating it to Citibank seniors
Once the Citi bank card complaint has been received, you can expect a response on the specific channel within four working days.
A Citi credit card complaint can be escalated if you are not satisfied with the Level 1 response or fail to hear from the Citi credit card customer care within 2 working days of placing the complaint. For this, you would need to write to the Citi card customer care in a web form explaining the nature of your problem. Once the Citi card complaint has been received, you will receive a response within two working days.
A Citi credit card complaint can be escalated to the Principal Nodal Officer (PNO) if you are not satisfied with the response you receive from the Head Customer Care. This can be done in two ways-
1. Going to Citibank Website (https://www.online.citibank.co.in/customerservice/home.htm) and writing to the Principal Nodal Officer in a web form explaining the nature of your problem. Within two days of receiving the complaint, you can expect a response from Citibank.
2. You could call the Citi card customer care number on 1-800-266-2400 (India) / 022-49552400 any day between Monday and Saturday (10:00 AM to 6:00 PM IST) except on national holidays.
A Citi credit card complaint can be escalated to the Citibank Senior Management if you are not satisfied with the response you receive from the Principal Nodal Officer (PNO). You can go to the Citibank official website and write to the Citibank Senior Management in a web form explaining the nature of your problem. Within two days of receiving the complaint, you can expect a response from Citibank.
If you are not satisfied with the response you receive from the Citibank Senior Management or haven’t received a response from the Bank in over a month, you can contact the Banking Ombudsman, appointed by the RBI. It is a statutory body that is formed to see to it that banks offer satisfactory service. To do so you can go the customer service page on the Citibank official website or reach out through https://www.rbi.org.in/
The Citi credit card helpline number or any other grievance redressal mode can be availed for resolving questions you may have pertaining to your Citibank credit card. Some of the common questions that can be addressed using the Citi credit card helpline are checking balance, credit limit, outstanding balance, latest statement billed amount, minimum amount due, credit card bill payment due date, latest rewards points, obtaining OTP, etc.
The Citi credit card helpline no for local callers is 1860 210 2484. For international callers, the number is +91 22 4955 2484.
Loss of credit card can be reported instantly by calling the Citi credit card toll free number on 1860 210 2484.
To know the balance on your credit card you can call the customer care on 1860 210 2484, reach out using the Citi Ask Me option, or send an SMS to Citi credit card customer care typing CARDBAL followed by space and the last four digits of your credit card number. If you are looking to get a credit card, the Finserv MARKETS platform is the best place to apply for a credit card.