Citi Credit Card Address Change

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How to Change the Address linked with my Citi Credit Card

If you own a Citibank credit card and have recently moved to a different residence, it is important that you notify the bank and get your Citibank address changed. This way, you can ensure that no important correspondence from the bank is missed. Likewise, if you apply for a new credit card or want to redeem Citi reward points against any gifts, the same can be efficiently delivered to you at your new address. If you want to update your registered address with the bank, you can do so  both online and offline. Read on to know the ways to complete the Citibank address change process.

Steps to Change Address Online

1)      For Indian Citibank Customers

  • Step 1: Log in to your Citibank credit card net banking account with your credentials.

  • Step 2: Under the ‘Banking’ tab, click on ‘Credit Card’.

  • Step 3: Click on ‘Contact Details’.

  • Step 4: Go to ‘View/Edit’.

  • Step 5: Choose the relationship.

  • Step 6: Enter the OTP sent to your registered mobile number and authorise the Citibank credit card address change process.

  • Step 7: Once validated, proceed to view and edit your contact details using the ‘Edit’ button.

  • Step 8: Once updated, click on ‘Save’.

  • Step 9: Select the address proof and upload the address proof documents using the ‘Proceed to upload’ tab.

  • Step 10: Review the changes made and click on ‘Submit’.

Once the processing is complete, you will get a confirmation notification.

2)      For NRI Citibank Customers

NRI Citibank customers can change their address online by following the steps mentioned below:

 

  • Step 1: Log in to your Citibank online account with your credentials.

  • Step 2: Under the ‘Banking’ tab, click on ‘Contact Details’.

  • Step 3: Go to ‘View/Edit’ and choose the ‘Banking’ option.

  • Step 4: Enter the OTP sent to your registered mobile number and authorise the Citibank address change process.

  • Step 5: Once validated, proceed to view and edit your contact details using the ‘Edit’ button.

  • Step 6: Once the new address is updated, click on ‘Save’.

  • Step 7: Select the ‘type’ of address proof and upload a scanned copy.

  • Step 8: Review the changes and click on ‘Submit’.

Once the processing is complete, you will get a confirmation notification.

Steps to Change Address Offline

Apart from using the online method, you can also change the address of your Citibank credit card through offline channels. 

1. By Visiting Nearest Citibank Branch

You can visit your nearest Citibank branch and request an official to guide you through the address change process.

2. By Calling Customer Care

You can call the Citibank credit card customer care number on 1860 210 2484 and request the agent to change the address. The customer care executive would then take up the service request and, post verification, process your Citi credit card address change.

3. By Sending a Letter

You can also write a letter to Citibank regarding the change in registered address and send it to:

Citibank India,
P.O. Box 4830, Anna Road Post Office,
Chennai, Tamil Nadu, 600 002

Do not forget to attach a copy of self-attested documents for new address proof along with the letter.

The above-mentioned sections should thoroughly answer your questions pertaining to how to change addresses on Citi credit cards. Now, let’s learn about the documents required for Citi credit card address change.

Documents Required for Address Change

Before initiating the Citibank address change process, you must prepare a scanned copy of an address proof document. The following sections provide a detailed list of acceptable documents that existing Indian and NRI Citibank customers must upload/submit during the process.

1)      For Indian Citibank Customers

  • Valid passport with address page

  • Voter Identity Card issued by the Election Commission of India (ECI)

  • Job Card issued by NREGA. This card must be duly signed by a gazetted officer of the state government

  • Valid driving licence with address

  • Letter issued by the National Population Register which must contain details of name and address. Apart from this, you can submit any other document as notified by the Central Government in consultation with the Regulator

  • Letter issued by the UIDAI which must contain details of name and address

  • Aadhaar number, i.e. copy of Aadhaar Card (the first 8 Aadhaar number digits must be blackened out and only last 4 digits must be visible)

1)      For NRI Citibank Customers

  • Valid driving licence with address

  • Valid passport with address page

  • Overseas Citizen of India (OCI) card

  • Document (with the address) issued by Government departments of foreign jurisdictions 

  • Letter issued by Foreign Embassy/Mission in India that mentions the address

As an NRI, you can attach the following list of documents for the India address:

 

  • Aadhaar Card issued by UIDAI (the first 8 Aadhaar number digits must be blackened out and only last 4 digits must be visible)

  • Voter ID card issued by ECI

  • Letter issued by the Nation Population Register with details of name and address

Citibank does not mandatorily require foreign address proof. In case you lack any of the above-mentioned foreign address proofs, then you can alternatively submit:

 

1. A valid address for your permanent or alternate address along with any one of the address proofs mentioned above

2. Any one of the following list of address proofs for addresses outside India:

 

  • Utility bill not older than 2 months

  • Property or Municipal tax receipt 

Note: The list is indicative. The bank may ask for other documents as per their internal policies.

FAQs on Citi Credit Card Address Change

  • ✔️Is it mandatory to update my address with Citibank after moving to a new location?

    Yes, you must submit proof of your new residence to Citibank within 6 months from the date of the change. This rule is mandated by the Reserve Bank of India.

  • ✔️Can multiple addresses be registered for my Citi credit card?

    Multiple addresses can be registered with Citibank as long as there is a permanent address with the bank which has been validated with an address proof. This permanent address is where all communication will be sent.

  • ✔️How much time does it take to change the address linked to my Citi credit card?

    Once you submit a request for the Citibank address changes, it goes through a verification and approval process. Once the request is approved and the documents are validated, it will reflect immediately.

  • ✔️How do I change my address with Citibank?

    You can complete the Citi credit card address change process online via net banking. Offline ways to change the address on a Citi credit card include calling customer care, writing to the bank, or personally visiting a Citibank branch and getting it changed.

  • ✔️How can I check if Citibank has updated my new address?

    By calling the Citi credit card customer care number on 1860 210 2484, you can check if the bank has updated your new address.

  • ✔️Is it mandatory to register for net banking with Citibank in order to change the address?

    Yes, it is mandatory to register for net banking with Citibank in order to change the address.

  • ✔️What is the process to provide proof of a change in address during the submission of an online request?

    You must upload authorised documents mentioning your new address while submitting an online request.

  • ✔️Does Citibank provide any acknowledgment regarding the updated address?

    Yes, Citibank provides an acknowledgment once the process of updating the address is completed.