If you own a Citibank credit card and have recently moved to a different residence, it is important that you notify the bank and get your Citibank address changed. This way, you can ensure that no important correspondence from the bank is missed out by you. Likewise, if you apply for a new credit card or redeem Citi reward points against any gifts, the same can be efficiently delivered to you at your new address.
If you own a Citibank credit card and wish to update your registered address with the bank, you can proceed to get your Citibank credit card address changed both online and offline. Below-mentioned are various ways to get the address changed for both Indian customers as well as NRIs.
Step 1: Use your credentials to log in to your Citibank credit card netbanking Account
Step 2: Under the ‘Banking’ tab, click on ‘Credit Card’
Step 3: Click on ‘Contact Details’
Step 4: Go to ‘View/Edit’
Step 5: Choose the relationship
Step 6: Authorise the Citibank credit card address change by entering the OTP sent to your registered mobile number
Step 7: Once validated, proceed to view and edit your contact details using the ‘Edit’ button
Step 8: Once updated click on ‘Save’
Step 9: Select the relevant proof, enter details and upload the address proof documents using the ‘Proceed to upload’ tab
Step 10: Review the changes made and click on ‘Submit’
Once the processing is complete, you will get a confirmation about the address update.
Here is how an NRI Citibank customer can change the address online-
Step 1: Use your credentials to log in to your Citibank Online Account
Step 2: Under the ‘Banking’ tab, click on ‘Contact Details’.
Step 3: Go to ‘View/Edit’ and choose the ‘Banking’ option
Step 4: Authorise the Citibank address change by entering the OTP sent to your registered mobile number
Step 5: Once validated, proceed to view and edit your contact details using the ‘Edit’ button.
Step 6: Once the new address is updated click on ‘Save’
Step 7: Select the relevant proof, enter details and upload the address proof
Step 8: Review the changes made and click on ‘Submit’
Once the processing is complete, you will get a confirmation about your updated address.
Apart from using the online methods, you can also change the address on your credit card through offline channels. Here is how to do Citibank credit card address change through offline mode-
You can visit your nearest Citibank branch and request a bank official to guide you through the process to change the registered address on your account. The bank representative shall then guide you with the correct address change process.
You can call the Citibank credit card customer care number on 1860 210 2484 and request the agent to change the address. The customer care executive would take it up and after verification, he/she will process your Citi credit card address change request.
You can also write a letter to Citibank stating the change in registered address and send it to Citibank, N.A., PO Box 4830, Anna Road Post Office, Chennai, PIN- 600002, Tamil Nadu, India. Don’t forget to attach a copy of self-attested documents for new address proof along with the letter.
Now that you know how to change the address of your Citi credit card, here is the list of credit card documents you would require to submit as proof for your new address (As applicable to Indian Citizens and NRIs):
Passport which is valid and has the new address
Driving Licence which is valid and has the new address
Document which has been issued by Government departments of foreign jurisdictions, and which has the new address
A Foreign Embassy/Mission in India issued letter which has the new address (In case of foreign passport holders)
OCI (Overseas Citizen of India) Card
Voter ID card of India
National Population Register issued letter with the name and new address
Multiple addresses can be registered with Citibank, as long as there is a permanent address with the bank, which has been validated by address proof. This permanent address is where all forms of communication will be sent.
Once you submit a request for the Citibank address changes it goes through an approval process. Once the request is approved and documents are validated, it will reflect immediately.
You can opt for Citibank credit card address change online via Citibank netbanking. Offline ways to change the address on Citi credit card include calling customer care, writing to the bank, or personally visiting the nearest Citi bank branch and getting it changed.
You can change your address for Citibank credit card offline by visiting your nearest Citibank branch, calling the customer care, or by writing to the bank.