How to Change Address On Citi Credit Card

Citi Credit Card Address Change

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Change Address on Citi Credit Card

If you own a Citibank credit card and have recently moved to a different residence, it is important that you notify the bank and get your Citibank address changed. This way, you can ensure that no important correspondence from the bank is missed out by you. Likewise, if you apply for a new credit card or redeem Citi reward points against any gifts, the same can be efficiently delivered to you at your new address.

How to Change Citi Credit Card Address?

If you own a Citibank credit card and wish to update your registered address with the bank, you can proceed to get your Citibank credit card address changed both online and offline. Below-mentioned are various ways to get the address changed for both Indian customers as well as NRIs.

How to change address in Citibank credit card online

  • Step 1: Use your credentials to log in to your Citibank credit card netbanking Account

  • Step 2: Under the ‘Banking’ tab, click on ‘Credit Card’

  • Step 3: Click on ‘Contact Details’

  • Step 4: Go to ‘View/Edit’

  • Step 5: Choose the relationship

  • Step 6: Authorise the Citibank credit card address change by entering the OTP sent to your registered mobile number

  • Step 7: Once validated, proceed to view and edit your contact details using the ‘Edit’ button

  • Step 8: Once updated click on ‘Save’

  • Step 9: Select the relevant proof, enter details and upload the address proof documents using the ‘Proceed to upload’ tab

  • Step 10: Review the changes made and click on ‘Submit’

Once the processing is complete, you will get a confirmation about the address update.

2) For NRIs

Here is how an NRI Citibank customer can change the address online-

  • Step 1: Use your credentials to log in to your Citibank Online Account

  • Step 2: Under the ‘Banking’ tab, click on ‘Contact Details’.

  • Step 3: Go to ‘View/Edit’ and choose the ‘Banking’ option

  • Step 4: Authorise the Citibank address change by entering the OTP sent to your registered mobile number

  • Step 5: Once validated, proceed to view and edit your contact details using the ‘Edit’ button.

  • Step 6: Once the new address is updated click on ‘Save’

  • Step 7: Select the relevant proof, enter details and upload the address proof

  • Step 8: Review the changes made and click on ‘Submit’

Once the processing is complete, you will get a confirmation about your updated address.

How to Change Address in Citibank Credit Card Offline

Apart from using the online methods, you can also change the address on your credit card through offline channels. Here is how to do Citibank credit card address change through offline mode-

Branch Visit-

You can visit your nearest Citibank branch and request a bank official to guide you through the process to change the registered address on your account. The bank representative shall then guide you with the correct address change process.

Calling Customer Care-

You can call the Citibank credit card customer care number on 1860 210 2484 and request the agent to change the address. The customer care executive would take it up and after verification, he/she will process your Citi credit card address change request.

Sending a Letter-

You can also write a letter to Citibank stating the change in registered address and send it to Citibank, N.A., PO Box 4830, Anna Road Post Office, Chennai, PIN- 600002, Tamil Nadu, India. Don’t forget to attach a copy of self-attested documents for new address proof along with the letter.

Documents Required for Citi Credit Card Address Change

Now that you know how to change the address of your Citi credit card, here is the list of credit card documents you would require to submit as proof for your new address (As applicable to Indian Citizens and NRIs):

  • Passport which is valid and has the new address

  • Driving Licence which is valid and has the new address

  • Document which has been issued by Government departments of foreign jurisdictions, and which has the new address

  • A Foreign Embassy/Mission in India issued letter which has the new address (In case of foreign passport holders)

  • OCI (Overseas Citizen of India) Card

  • Aadhaar Card

  • Voter ID card of India

  • National Population Register issued letter with the name and new address

Need for Citi Credit Card Address Change

  • To ensure a seamless and continuous flow of communication between you and the bank.

  • To ensures that any urgent correspondence related to updates in policies or change in the limit of your credit card reaches you on time

  • To ensure new/add-on credit cards are delivered to you without any hassle

FAQs on Citi Address Change

  • ✔️Can multiple addresses be registered for Citibank credit cards?

     Multiple addresses can be registered with Citibank, as long as there is a permanent address with the bank, which has been validated by address proof. This permanent address is where all forms of communication will be sent.

  • ✔️How much time does it take to change the address on Citi credit card?

     Once you submit a request for the Citibank address changes it goes through an approval process. Once the request is approved and documents are validated, it will reflect immediately.

  • ✔️How do I change my address with Citibank?

     You can opt for Citibank credit card address change online via Citibank netbanking. Offline ways to change the address on Citi credit card include calling customer care, writing to the bank, or personally visiting the nearest Citi bank branch and getting it changed.

  • ✔️How do I change my address for Citibank Credit Card offline?

     You can change your address for Citibank credit card offline by visiting your nearest Citibank branch, calling the customer care, or by writing to the bank.