Citi Credit Card Lost

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Block Citi Credit Card

If your Citi credit card is lost or stolen, you must immediately get it blocked. Failing to do this in a timely manner can cause several issues. Firstly, if someone uses your card, your credit score will be affected negatively, and your credit history will suffer a significant blow. Also, if there are any frauds on your card, the credit bureau will hold you responsible for the transactions. As such, Citibank offers several online and offline ways to block your credit card.

How to Block Citi Credit Card

You can block your Citi credit card via internet banking, mobile banking app, calling customer care, or by visiting the nearest branch. Here is the step by step guide for the same:

1) Via Internet Banking

Here is how to block Citi credit card online using the Citibank Online netbanking service:


  • Step 1: Visit the Citibank Online page.

  • Step 2: Log in to your account using your credentials.

  • Step 3: Under ‘Service Centre’, click on the option ‘Replace My Card’.

  • Step 4: Validate with the OTP and click ‘Continue’.

  • Step 5: Select the lost Citi card which you wish to block.

  • Step 6: Provide the reason for placing the request and submit.

  • Step 7: Agree to the mentioned terms and conditions.

  • Step 8: Click on ‘Confirm’.

Your lost credit card will be blocked, and a new Citi credit card will be sent to you at the registered address.

2) Via Customer Care

You can contact customer care for Citi card block on either 1800 267 2425 or +91 22 4955 2425. Once connected to Citi Credit Card customer care, you can communicate that your Citi card is lost and you wish to block it. Post verification, your lost credit card will be blocked.

3) Via Mobile Banking App

To block Citi credit card through the Citi mobile app, you need to follow the instructions below:


  • Step 1: Download the Citi Mobile app from the Apple App Store or the Google Play Store.

  • Step 2: Register and use your credentials to log in to your account.

  • Step 3: Go to ‘Credit Cards’.

  • Step 4: Click on the ‘Block Citi credit card’ option.

4) Via Branch Visit

Requests to block lost Citi cards can also be placed at a Citibank branch. All you need to do is carry a valid ID proof and visit the nearest Citibank branch and request the bank official to block your card.

When to Block Citi Credit Card

If your credit card is misplaced or stolen, you must report it immediately. You must also block and report the card if you notice transactions on the card that you did not make. The first step would be to report the incident to Citibank and block the card. Ensure that you have all the relevant details handy before initiating the Citi credit card block process. Once that is done, register an FIR at your nearest police station too.

FAQs on Citi Credit Card Block

  • ✔️Will Citibank levy any charges for the replacement card?

    Yes, Citibank will levy credit card replacement charges when issuing a new card in place of the old one.

  • ✔️What if I lost my Citibank credit card?

    If you have lost your Citibank credit card, you must report it immediately to Citibank and then lodge an FIR. You would also need to check your credit card statements and notify the credit bureau to keep a lookout for fraudulent transactions. Once you are done with all the processes, apply for a new credit card.

  • ✔️How do I report if my Citi credit card is lost?

    You can block your credit card via netbanking, mobile banking app, calling customer care, and by visiting the branch.

  • ✔️How long does it take to get a replacement Citi credit card?

    It takes about 7-10 working days to get a replacement credit card after blocking your Citi credit card.

  • ✔️How can I block my Citi credit card by phone?

    To block Citi cards by phone, you can call the CitiPhone helpline number 1860 210 2484 and connect to a customer care official. You could also use the Citi mobile app to block the card in the event the Citi credit card is lost or stolen.

  • ✔️How can I close my Citi credit card immediately?

    To block Citi credit cards immediately, you can use Citi online netbanking or the Citi mobile app. Alternatively, you could also report lost Citi cards by calling the 24x7 Citi customer care number or by visiting your nearest Citibank branch.