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What to Do If Your Citi Card Is Lost?

Using a credit card for transactions is safe and hassle-free. However, while using your card you must remain extremely cautious as even the most diligent user can risk their credit card being stolen or lost. In case such an event happens, the ideal first step is to report the credit card loss and block it. Once your old card is not in use, you can get a new credit card in its place to access the same account. If you have a Citi credit card, here is how you can block it if lost.

How to Block Citi Credit Card If Lost? How to Get a Replacement Citi Credit Card?

The Citi credit card block process can be initiated both online and offline depending on your convenience. There are several methods in which you can block your Citi card if lost.

1) Using Internet Banking Facility

Here is how to block Citi credit card online using the Citibank Online net banking service-

  • Visit the Citibank Online page
  • Login to your account using your credentials
  • Under ‘Service Centre’ click on the option ‘Replace My Card’
  • Validate with the sent OTP and click ‘Continue’
  • Select the Citi card lost, which you wish to block
  • Provide the reason for placing the request and submit it
  • Agree to the mentioned terms and conditions
  • Click on ‘Confirm’

Your lost credit card will be blocked, and, in its place, a new Citi credit card will be sent to you on the registered address.

2) Calling Customer Care

You can contact the customer care for Citi card block on either 1800 267 2425 or +91 22 4955 2425. Once connected to a customer care executive, you can communicate that your Citi card is lost and you wish to block it. Post verification, your lost credit card will be blocked. Once blocked, you can place a request for a new Citi card in place of the lost card. The same will be sent to you on your address which is registered with the bank.

3) Using the Mobile Banking App

To block Citi credit Card through the Citi Mobile App, you need to follow the instructions below-

  • Download the Citi Mobile app on either App Store or Google Play Store, depending on your handset
  • Register and use your credentials to log in to your account.
  • Go to ‘Credit Cards’
  • Click on the block Citi credit card option

Once blocked, you can place a request, using the mobile app, for a new Citi card in place of the lost credit card. The same will be sent to you on your address which is registered with the bank.

4) Visiting the Branch

Citi card reports for lost cards can also be placed at a Citibank branch. All you need to do is carry a valid ID proof and visit the nearest Citibank branch, and request the bank official to block your card. Once your card is blocked, you can place a request for a replacement credit card, which would be sent to your address that registered with the bank.

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Frequently Asked Questions about What to do if Citi Credit Card is Lost?

  • ✔️How can I block my Citi credit card by phone?

    To block Citi cards by phone you can call the CitiPhone helpline number and connect to a customer care official. You could also use the Citi Mobile app to block the card in the event the Citi credit card is lost or stolen.

  • ✔️How can I close my Citi credit card immediately?

    To block Citi credit card immediately, you can use Citi online net banking or the Citi Mobile app. Alternatively, you could also report Citi lost cards by calling the phone number for Citi customer care, which is available 24x7.