All the companies issuing Credit Cards have a very effective and dedicated Customer Care team who are at their toes at all times to provide you with the best customer experience.
You can get in touch with them by calling the appropriate credit card customer care number to clarify doubts, to block your card, or to get to know more details regarding your credit card.
Alternatively, if you prefer to contact the customer care cell via other means, most card issuers also have specific credit card customer care email IDs to which you may write your query in detail and have it answered.
Irrespective of the credit card you own, it is always a good idea to get to know the official credit card customer care number and email ID and have it handy. Here’s some more information in this regard.
Queries? Concerns? Product related questions? Whatever your issues are, they have your back.
Following are a few ways to reach out to your bank’s credit card customer service.
Bank |
Customer Care |
RBL Bank |
For other credit cards Customer care number - +91 22 6232 7777 Email - cardservices@rblbank.com For SuperCards Customer care number - +91 22 7119 0900 Email - supercardservice@rblbank.com |
Axis Bank |
|
SBI Card |
|
ICICI Bank |
|
Another popular and easy way to contact your bank’s help centres is via their social media handles. The social media handles for some of the top banks are mentioned below:
Bank |
|||
RBL Bank |
facebook.com/TheRBLBank |
twitter.com/rblbank twitter.com/RBLBankCares |
instagram.com/rbl_ban |
Axis Bank |
facebook.com/axisbank |
twitter.com/axisbank |
instagram.com/axis_bank |
State Bank of India |
facebook.com/sbicard |
- |
instagram.com/sbicard_connect |
ICICI Bank |
facebook.com/icicibank |
twitter.com/ICICIBank |
- |
HDFC Bank* |
facebook.com/HDFC.bank |
twitter.com/hdfcbank_cares |
- |
YES Bank* |
facebook.com/YESBANK |
twitter.com/YESBANK |
- |
Bank of Baroda* |
facebook.com/bobcreditcard |
twitter.com/bobcreditcard |
- |
Kotak Mahindra Bank* |
facebook.com/KotakBank |
twitter.com/kotakbankltd |
- |
*Disclaimer: The bank is not a Bajaj Markets’ partner.
Following is a list of services offered by credit card customer care department:
Toll-free contact numbers that help you to block or hotlist credit cards or get answers to general queries
Online live chat facility via mobile banking or netbanking
Contact facility via SMS
Customer support facility via email
Web support facility on the netbanking portal
Dedicated desks for grievance redressal
City-specific call centres to address queries of customers
DISCLAIMER: The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort. The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.
If your credit card is stolen or lost, you must call your credit card issuer first and block the card. Then, you must register an FIR with the police. Next, you must check your credit card statement and review your credit report and dispute errors with credit bureaus (if any). At last, you must apply for a replacement credit card.
In case you need any assistance with your credit card, you can contact the credit card-issuing company’s customer care number. Following is a list of some of the top banks in India along with their customer care contact numbers:
Bajaj Finserv RBL Bank SuperCard: +91 22 7119 0900
RBL Credit Card: +91 22 6232 7777
Axis Bank Credit Card: 1800 419 5959 or 1860 500 5555
SBI Credit Card: 1860 180 1290 or 1860 500 1290 or 1800 180 1290
Citi Credit Card: 1860 210 2484 (local) or +91 22 4955 2484 (international)
HDFC Credit Card: 1800 202 6161 or 1860 267 6161 or +91 22 6160 6160
YES Bank Credit Card: 1800 103 1212 (local) or +91 22 4935 0000 (international)
ICICI Credit Card: 1860 120 7777 or +91 22 3366 7777 (domestic customers who are travelling overseas)
American Express Credit Card: 1800 419 2122
If your query is unsolved in spite of calling the bank’s credit card helpline number, you can escalate the issue by writing an email and sending it to the customer support email ID of the bank. Alternatively, you can also escalate the issue as per the bank’s escalation matrix. If your query hasn’t been solved even after 30 days from the date of raising it, you can file a complaint with the banking ombudsman appointed for your jurisdiction.
You can escalate your grievance as per the bank’s escalation matrix if it hasn’t been solved by the credit card customer care. If your grievance still remains unsolved even after 30 days from the date of raising it, you can file a complaint with the banking ombudsman appointed for your jurisdiction.
A credit card toll-free number is a number that you can call to have queries and grievances addressed with respect to a credit card that you own. Calling a toll-free number is free, which basically means that you will not be charged by your mobile service provider.
You can call a credit card customer care number from a mobile phone or a landline.
The availability of a credit card helpline number varies from one bank to another. While some may be available 24/7, others have fixed timings.
If you call a toll-free credit card customer care number, you will not be charged by your mobile service provider. However, if you call any other number other than a toll-free number, you may be charged by your provider.
Yes. Some banks allow you to place a call back request via their virtual banking assistant, where the customer service executive will call you and address your queries or grievances. Depending on the card issuing bank, you may even be able to directly chat with a customer service executive via the virtual banking assistant’s chat window.