Credit Card Customer Care

Modes of Contacting Credit Card Customer Care

Credit cards make transactions easy and rewarding. However, if your credit card is lost, if you need assistance understanding its features and benefits, want to rectify a purchase you did not make, or simply provide feedback, you can reach out to your bank’s credit card customer care. Some of the popular methods of contacting customer care are by phone, email, and social media. Read on to know more.

Credit Card Customer Care Numbers and Email IDs

The credit card customer care helpline numbers and email IDs of some of the best credit cards are as follows:

^{Disclaimer: *The bank is not a Bajaj MARKETS’ partner. Offers would be from partner banks/NBFCs only.}

Credit Card Customer Care Social Media Handles

Another popular and easy way to contact your bank’s help centre is via their social media handles. The social media handles for some of the top banks are mentioned below:

^{Disclaimer: *The bank is not a Bajaj MARKETS’ partner. Offers would be from partner banks/NBFCs only.}

Services Offered by Credit Card Customer Care

Customer service exists to help you with any queries about your credit card. The following grievances can be addressed by calling the credit card customer service number or reaching out to them via email:

• A credit card helpline number or email can aid in an inquiry regarding your account’s balance and/or credit dues.

• It can help in learning how much credit card limit or cash limit is available to you.

• By calling the credit card toll-free number, you can get your e-statement for the current month as well as prior e-statement(s).

• It can also be used to file credit card complaints in cases if your credit card is lost or to close a credit card.

• A credit card toll-free number can also be called to know the status of your last credit payment or to check credit card balance or to enquire about credit card address change.

• To request a duplicate credit card statement.

• A credit card customer care toll-free number can help you learn about your credit card reward points too.

What do you Need to Contact Credit Card Customer Care

Customer service normally requires certain details about your card to help you. So, when you call your credit card’s customer service number, be prepared with these few items:

• The last four digits of your credit card’s sixteen-digit card number

• Your DOB in the DDMMYYYY format

• Your credit card’s date of expiry

• The mobile number registered with the bank on which the OTP will be sent to confirm your authenticity.

If your issue remains unanswered or unresolved, you can escalate the matter to the senior officers. As per Reserve Bank of India (RBI) guidelines of April 29, 2022, every bank in the country is required to have a grievance redressal mechanism in place. However, do note that you would need to follow the specific steps for grievance redressal offered by your bank to escalate and resolve the issue. In case your issue is not addressed satisfactorily, you can approach the Office of the Banking Ombudsman appointed by the RBI.

If you want to enjoy the many benefits a credit card offers, you should apply for a credit card today!