In order to provide its customers with a seamless and trouble-free transaction experience, ICICI Bank has a professionally selected customer service staff that handles issues with technology, complaints, grievances, etc. If you have an ICICI Bank credit card, you can call ICICI Bank credit card customer service team on their toll free number 1860 120 7777, 24 hours a day, to lodge a complaint or ask a question and to get any information pertaining to your credit card.
Additionally, credit card customers can reach ICICI Bank via its toll-free helpline or city-specific numbers listed on its official website.
To reach out to ICICI credit card customer support online, the cardholders can choose any of the below-mentioned online methods and record their concern officially -
1. ICICI Bank Website
To avail of ICICI Bank CC customer care services, the customers can raise a service ticket on the official website of the bank.
Visit the official website of ICICI Bank
Login to your credit card account using credentials
Under the ‘Services’ option, select the type of service or request
Once the type of service or request is submitted, the portal will raise a service ticket
The ICICI Bank credit card support team will contact the cardholder on their registered contact details to resolve the service ticket.
2. iMobile App
The ICICI Bank mobile application can also be used as an ICICI Bank card helpline. The cardholders can lodge their complaints or resolve their queries using the mobile application.
Download the iMobile app on your device
Login to your credit card account using credentials
Under the‘ Compliments and Complaints’ section, select the type of service or request
Once the type of service or request is submitted, the portal will raise a service ticket
The ICICI Bank credit card support team will contact the cardholder on their registered contact details to resolve the service ticket.
3. Email
The cardholders can write an email to the ICICI Bank customer care to register complaints, feedback, or grievances. A detailed mail should be written explaining the situation accurately along with the credit card details like account number, transaction details, etc.
ICICI Bank credit card customer care Email ID - customer.care@icicibank.com
You can also file a first-level complaint as an alternative while looking for options to contact the ICICI bank credit card customer care online. Note that you would be complaining for the first time about a specific issue. Go through with the following steps to complete the procedure:
Go to the "Feedback" page's "Complaints" section.
Choose "Email" and enter the necessary information.
To expedite your complaint, use the email ID you registered with the bank.
4. Social Media Platforms
The ICICI Bank credit cardholders can also avail of ICICI Bank credit card customer care services via social media platforms like Facebook, Instagram, Twitter, etc. The ICICI Bank customer care chat option allows customers to express themselves freely along with instant resolutions to their queries and complaints.
https://www.facebook.com/icicibank/ |
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https://twitter.com/ICICIBank |
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https://instagram.com/iciciban |
For ICICI Bank credit cardholders, who are not comfortable with online methods to register the queries, complaints, and feedback, the bank also renders customer care services offline as well. The cardholders can contact care team executives via any of the below-mentioned mediums -
The ICICI Bank credit card helpline number is operated by care executives who are available to deliver assistance and services 24x7. The customers can call on toll-free numbers or city-specific contact numbers to avail of the services.
ICICI Bank Credit Card Customer Care Number |
022-3366-7777 |
ICICI Bank Credit Card Toll-Free Number |
1800-1020-123 |
The cardholders can also connect directly to the ICICI Bank credit card helpline no. of dedicated departments
Personal Banking Queries |
1860-120-7777 |
Wealth/Private Banking |
1800-103-8181 |
Corporate/Business/Retail Institutional Banking |
1860-120-6699 |
Domestic Customers Travelling Overseas |
+91-407-140-3333 |
The cardholders can also write a letter to ICICI credit card customer care and explain your concerns, grievances, etc. to the care executives. Ensure that the letter is attached with ID proof of the cardholder along with relevant information like credit card number, transaction details, etc. Post the letter to the below-mentioned address, and the care team executives will contact you on your registered details -
ICICI Bank Limited
ICICI Bank Phone Banking Centre,
ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12,
Nanakramguda, Serilingampally,
Hyderabad, Telangana 500032
The ICICI Bank credit cardholders can also visit the nearest ICICI bank branch office to seek assistance from the ICICI Bank credit card customer care representatives. The concerned executive will help you with your queries, feedback, grievances, etc.
The ICICI Bank credit card grievance redressal system is a separate department created by the ICICI bank to understand serious and specific grievances and issues faced by the customers. There are three levels in the ICICI Bank credit card grievance redressal system -
The ICICI Bank cardholders, and customers should register or address their issues or grievances to ICICI Bank credit card customer care via online or offline methods as per their convenience and suitability. In case, the issue or grievance is not resolved by the care team executives up to cardholders' and customers' satisfaction, they can contact the Grievance Redressal Officer.
There are two ways to contact the Grievance Redressal Officer -
1. Complaint Form
ICICI Bank Ltd.,
Phone Banking Centre, ICICI Bank Tower,
Financial District, Gachibowli,
Hyderabad, Telangana 500 032
2. Service Request
Go to the official website of ICICI Bank
Login to your ICICI credit card net banking account using credentials
Under the ‘Complaints and Compliments’ section, raise a service request
The Grievance Redressal Officer will contact the complainant within 4 days of receiving the complaint, to resolve the matter.
In situations, the customers are not satisfied with the resolutions suggested by the Grievance Redressal Officer, they can contact the Principal Nodal Officer. There are two ways to contact the Principal Nodal Officer -
1. Letter
Write a letter to the Principal Nodal Officer and explain your concerns, grievances, etc., in a detailed manner. Ensure that the letter is attached with your ID proof along with relevant information like credit card number, transaction details, etc. Post the letter under the name of Principal Nodal Officer to the below-mentioned address
ICICI Bank Ltd.
Bandra-Kurla Complex
Mumbai, Maharashtra 400 051
2. Email
The complainant can also send an email a theadservicequality@icicibank.com with a detailed explanation of concerns, grievances, etc.
To upgrade the ICICI Bank credit card, the cardholders can contact the ICICI Bank customer care executives. The concerned executive will assess your eligibility for the increase in credit limit and guide you accordingly. The cardholders can opt for internet banking, SMS, iMobile app, etc., to increase the credit card limit.
The cardholders can contact the ICICI credit card customer care toll-free number 1800-1020-123 or 022-3366-7777 to report a stolen ICICI Bank credit card or to block an ICICI Bank credit card.
To close an ICICI Bank credit card via customer service, the cardholder can choose from various online options like the iMobile app, writing an email, raising a service ticket, etc.
The applicants can track the status of their credit card application online at ICICI Bank credit card customer care by opting for email support, the iMobile app, etc. The applicants must keep their application number and registered mobile number handy.
For the cancellation or closure of the ICICI Bank credit card, the applicants use ICICI Bank credit card customer service methods like the iMobile App, email, toll-free number, etc.
To change the postal address associated with your ICICI credit card, you can choose any of the following methods:
Internet banking
Android/IOS application
By visiting the nearest branch
By calling ICICI Credit Card customer care
While internet banking and mobile applications are online methods of updating your address, branch visits and calling customer service are offline ways. Irrespective of the method, you might be required to submit proof of the new address at the time of making the request.
For quick resolution of any query or grievance, you can connect with ICICI bank’s customer service representative by calling the toll-free number: 1800 1020 123.
If you are not satisfied with the bank’s service or have other queries, you can get a customer representative to call you back by sending an SMS ‘UNHAPPY’ to 5676766. Bank’s associate will call back on your registered mobile number within two working days. For any time-sensitive queries, you must call the ICICI credit card customer care toll-free number or visit the nearest branch.