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What is the PNB Credit Card Customer Care?

**Disclaimer: Punjab National Bank is not a Finserv MARKETS partner. Offers would be from partner Banks/NBFCs only.

PNB Customer Care 24x7 Number

1800 180 2345

PNB credit card customer care no (Tolled)

0120 – 4616200

 

Punjab National Bank (PNB) has a dedicated customer care cell to take care of any credit card (CC) related issues. So if you have any questions, complaints or suggestions, or want to apply for a credit card, you can reach out to customer care for quick assistance. The bank offers several methods for the same – both online and offline. Read on to know about each way in detail.

How to Contact PNB Credit Card Customer Care?

To address your questions, you can contact the PNB credit card customer care via phone, email, post, social media, or by visiting your nearest bank branch.

1) Call the PNB Credit Card Customer Care Number

You can call the PNB credit card customer care number from your registered mobile number and have your doubts and issues resolved. The numbers are as follows:

PNB Credit Card Toll Free Number

1800 180 2345

PNB Credit Card Helpline Number (Tolled)

0120 – 4616200

PNB Customer Care Contact Number

1800 180 2222/ 1800 1032 2222/ 0120 2490000 (international customers)

 

2) Send a Mail on the PNB Credit Card Email ID

You can write your credit card related issue in detail along with your name and phone number, and send it to the PNB credit card customer care email ID- creditcardpnb@pnb.co.in. This is the dedicated email iD for credit card related issues. For general concerns the email ID to reach out to is care@pnb.co.in.

3) Send PNB Credit Card Complaint via Post

For this, you would need to write your credit card related issue along with your name, registered phone number and customer ID, and send it to the below-mentioned address:

Credit Card Processing Centre,

3rd Floor, Rajendra Bhawan,

Rajendra Place, New Delhi-110008

4) Contact Punjab National Bank Credit Card Customer Care via Social Media

The bank is active on social media too. So if you have any queries with regards to your PNB credit card, you can reach out to the social media handles mentioned below. However, do keep in mind not to post your credit card details on social media channels.

  • Facebook: https://www.facebook.com/pnbindia/

  • Twitter: https://twitter.com/pnbindia

  • Instagram: https://www.instagram.com/pnbindia/?hl=en

5) Visit the Nearest Punjab National Bank Branch

If the Punjab National Bank credit card toll free number is unreachable you can visit your nearest PNB branch and register your complaint. Do note that you would need to verify your identity for the same, hence carrying a valid ID proof will be useful.

What Issues can be Resolved via PNB Customer Care?

The customer care number of PNB can be used to resolve a host of credit card related concerns. Some of the common ones are listed below:

  1. PNB Credit Card Lost

For a stolen or lost credit card, you would need to contact PNB customer care immediately. You can either call the PNB credit card contact number for hot listing on 1800 180 2345 or 0120 4616200 or send a detailed email to creditcardpnb@pnb.co.in. Once the bank receives your request your card will be blocked.

  1. PNB Credit Card Blocked by Mistake

If you have blocked your credit card by mistake and want to access it again, you can call PNB customer care and request the bank to unblock your card.

What is the PNB Credit Card Redressal System?

Punjab National Bank has a four-level grievance redressal system to escalate your complaints with regard to your credit card.

Level 1: Raise a Complaint via Regular Channels

1. Phone: Call the PNB credit card toll free no 1800 180 2345 or the toll free PNB credit card customer care no 0120 4616200 and connect with a representative to resolve your complaint.

2. Post: Write your complaint and send it via post to the bank at the below-mentioned address:

Credit Card Processing Centre,

3rd Floor, Rajendra Bhawan,

Rajendra Place, New Delhi-110008

3. Email: You can also send in your written complaint via email to the PNB credit card mail ID- creditcardpnb@pnb.co.in. For general concerns the email ID is care@pnb.co.in.

4. Branch visit: Visit your nearest Punjab National Bank branch and request a bank representative to assist you with the specific credit card related issue(s).

Level 2: Contact the Zonal Manager

Punjab National Bank has zonal managers you can reach out to in case your grievance is not addressed adequately at the first level. The zone-specific details are mentioned below:

Zone

Name

Phone

Address

Email ID

Agra

Shri Ganpat Lal

562-4012549

1-2 Raghunath Nagar Mg Road, Agra,

Uttar Pradesh-282002

zoagra@pnb.co.in

Ahmedabad

Shri Binay Kumar Gupta

079-26580447

4th Floor, Chanakya Building, Near Dinesh Hall, Off Ashram Road, Ahmedabad, Gujarat-380009

zoahm@pnb.co.in

Amritsar

Shri Parveen Goyal

0183-2565281, 0183-5017111

SCO 10, Distt. Shopping Complex, Near Passport Office, Ranjit Avenue, Amritsar, Punjab-143001

zoamritsar@pnb.co.in

Bhopal

Shri Praveen Kumar Jain

 

Vishnu Kumar Gupta

0755-2550476 0755-2550663

Punjab National Zonal Office - 2nd Floor - PNB House 1, Arera Hills, Bhopal,

Madhya Pradesh- 462011

zobhopal@pnb.co.in

Bhubhaneshwar

Shri Sanjeev Bhardwaj

0674-2353050

J/3, Revenue Plot no.-1561(P), at-Jagamara, PO-Khandagiri, Bhubaneswar, Odisha-751030

zobbsr@pnb.co.in

Chandigarh

Shri. Sandip Kumar Panigrahi

0172-2704176

1st Floor, PNB House, Bank Square, Sector- 17 B, Chandigarh

fgmochd@pnb.co.in

Chennai

Shri P Mahender

044-28112218

PNB Towers, No.46-49, 4th & 5th Floor, RH Road, Royapettah, Chennai- 600014

zochennai@pnb.co.in

 

Delhi

Shri Binod Kumar

011-43560952

011-43090845

2nd Floor,7th, Bhikaji Cama Place, New Delhi- 110022

zmdelhi@pnb.co.in

vk_gupta@pnb.co.in

Shri Kolandaivel Meenakshisundaram

011-41422367

kolandaival.m@pnb.co.in

Durgapur

Shri Prabir Kumar Tah

0342-2646342

City Centre. Red Cross Road, Durgapur,

West Bengal- 713216

zodurgapur@pnb.co.in

Gurugram

Shri Sanjeev Kumar Dhupar

0124-4126124

Plot no 5, Institutional Area, Sector-32, Gurugram, Haryana-122001

zogurugram@pnb.co.in

Guwahati

Shri Shio Shankar Singh

94340-14533

UBI Building, 2nd floor, H.B. Road, Panbazar, Guwahati, Assam- 781001

zoguwahati@pnb.co.in

Hyderabad

Shri Sanjeevan Nikhar

040-23235646

(Camp Office) 6-1-73,2nd Floor, Saeed Plaza, Lakdi-Ka-Pul, Hyderabad, Telangana-500 004

zohtd@pnb.co.in

Jaipur

Shri Bibhu Prasad Mahapatra

0141-2743349

2. Nehru Place, tonk road, Jaipur-302015, Rajasthan

zojpr@pnb.co.in

Jodhpur

Shri Amit Srivastava

0291-2431298

Plot No.43, 1st Floor, 10th E Road, Sardarpura, Jodhpur-342001 Rajasthan

zojodhpur@pnb.co.in

Kolkata

Shri Nabin Kumar Dash

033-22480499

United Tower, 11, Hemanta Basu Sarani, Dalhousie, Kolkata- 700001

zokolkata@pnb.co.in

Shri Sunil Kumar Goyal

 

Shri Sunil Agrawal

Lucknow

Shri Sanjay Gupta

0522-2306435

Vibhuti Khand Gomti Nagar Lucknow

zolucknow@pnb.co.in

Ludhiana

Shri Sumanta Mohanty

0161-2550120

Site no. 5, Ferozepur Road, Ludhiana, 141012

zoludhiana@pnb.co.in [at]pnb[dot]co[dot]in

Meerut

Shri Surindar Pal Singh

0121-2671472

PNB Zonal Office Lic Building Prabhat Nagar Meerut -250002

zomeerut@pnb.co.in fgmmrt@pnb.co.in

Mumbai

Shri Ashwani Kumar

022-22833802

11th Floor, Dalamal House, Jamnalal Bajaj Marg, Nariman Point, Mumbai, Maharashtra- 400021

zomumbai@pnb.co.in

Shri Ramdas K Hegde

022-22833802

Patna

Shri Sanjay Kandpal

0612-2506709

2nd Floor Chanakya Towers, R Block Patna, Bihar- 800001

fgmptn@pnb.co.in

Raipur

Shri Vadisetti Srinivas

0771-2210403

Zonal Office, First floor, Plot No. 46, Sector 24, Opposite Block `A Office Campus, Atal Nagar, Naya Raipurx, Chhattisgarhraipur-492018

zoraipur@pnb.co.in

Shimla

Shri Pramod Kumar Dubey

0177-2651441

3rd Floor MC Parking Cart Road, Shimla Himachal Pradesh- 171001

zoshimla@pnb.co.in

Varanasi

Shri Rajendra Kumar Vashishtha

0542-2506063

102, 1st Floor, Varanasi Trade Centre, Maqbool Alam Road, Varanasi, Uttar Pradesh- 221 002

zovaranasi@pnb.co.in

 

Level 3: Contact the Principal Nodal Officer

If your issue is still not resolved, you can contact the principal nodal officer on the below mentioned address and resolve your complaint.

Principal Nodal Officer

Sh. Satyawan Ohlan

General Manager

Customer Care Centre

Plot No. 4, Sector-10, Dwarka

New Delhi-110075

Tel.No:+91-11-28044153

Email: care@pnb.co.in

If you still do not receive a response or are not satisfied with the response provided by the Principal Zonal Officer within one month of registering the complaint, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). You can find the details for the Banking Ombudsman on the Punjab National Bank official website or on the RBI website.

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FAQs on PNB Credit Card Customer Care

✔️What issues can PNB credit card customer care resolve?

 The PNB cust care can help you get quick resolution to a host of issues. Some of the common issues that you can resolve include credit card block, theft reporting, incorrect billing, contact details modification, etc.

✔️What is the PNB credit card toll free number?

 The PNB customer care 24x7 toll-free helpline for credit cards is 1800 180 2345.

✔️How can I connect with PNB cust care?

 To address your questions, you can contact the PNB card customer care via phone, email, post, social media, or by visiting your nearest bank branch.