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SBI Credit Card Customer Care Number

If you need any assistance with your SBI credit card, you can call on the numbers mentioned below from your registered mobile number:

  • SBI Card customer care toll-free number: 1800 180 1290

  • SBI credit card customer care number: 1860 180 1290/ 1860 500 1290

  • SBI Card customer care city-wise number: <STD code> 3902 0202

  • IRCTC SBI Card helpline: 1860 500 1295/ 1800 180 1295/ <STD code> 3902 1212

SBI Credit Card Customer Care Number for Missed Call Service

SBI also offers a hassle-free missed call service that you can use to reach SBI credit card customer care from your registered mobile number and avail the below-mentioned services.

Service

SBI Credit Card Customer Care Number

SBI credit card balance enquiry

84228 45512

Summary of reward points on SBI credit card

84228 45514

Status of last SBI credit card payment

84228 45515

SBI card available credit limit and cash limit

84228 45513

Subscribe to the SBI Card WhatsApp service

80809 45040

 

SBI Credit Card Customer Care Number for Blocking Credit Cards

In case your SBI credit card is lost or stolen, you can block it by calling the SBI Card helpline no. at 1860 180 1290 or 1860 500 1290 or the city-wise SBI credit card customer care number <STD code> 3902 0202. You can also call on the SBI credit card toll-free no. 1800 180 1290 and block your lost or stolen card. The same numbers can be used to reactivate your permanently blocked card. Note that the reactivation process needs to be done within three months of your card being blocked. Post this period, you will have to re-apply for a credit card.

SBI Card Customer Care Number for International Customers

State Bank of India has dedicated helpline numbers for SBI credit card customers at international locations. Here is a list of SBI credit card helpline numbers based on location:

Country

SBI Card Customer Care International Number

Country

SBI Card Customer Care International Number

Country

SBI Card Customer Care International Number

Australia

1 800 012 473

Italy

800 789 407

South Africa

800 982 360

Belgium

80 076 562

Japan

006 633 812 439

Saudi Arabia

800 814 4209

Bahrain

80 801 724

New Zealand

800 449 909

Singapore

800 101 2333

Canada

1 866 3284 209

Netherlands

800 022 3031

USA

1 866 328 4209

France

800 740 849

Oman

800 757 92

UAE

800 091 190 05

Germany

800 183 0736

Qatar

00800 100 157

UK

808 101 7633

Hong Kong

800 932 045

Russia

810 800 293 010 12

 

 

 

How to Contact the SBI Card Customer Care via SMS?

You can resolve your queries as well as get the necessary assistance with regards to your SBI credit card by reaching out to the SBI Card customer care via SMS. Based on the type of information you need from the SBI credit card helpline, you can type in your query in the associated format and send the SMS to 5676791 from your registered mobile number.

Service

SBI Credit Card Customer Care SMS Format

SBI credit card balance enquiry

BAL <last four digits of your SBI credit card number>

Subscribe to SBI credit card e-statement

ESTMT <last four digits of your SBI credit card number>

Block SBI credit card

BLOCK <last four digits of your SBI credit card number>

Status of last SBI credit card payment

PAYMENT <last four digits of your SBI credit card number>

Request for duplicate SBI credit card statement

DSTMT <last four digits of your SBI credit card number>

Summary of SBI credit card reward points

REWARDS <last four digits of your SBI credit card number >

Check available cash/credit limit of SBI card

AVAIL <last four digits of your SBI credit card number>

 

Note that you will be charged a nominal amount for each SMS you send to the SBI credit card helpline. The amount charged depends on the tariff set by your network operator.

How to Contact the SBI Card Customer Care via Email?

In case you want to contact the SBI Card customer care via email, you can do so in two ways:

1) Email SBI Card Customer Care from the Contact Us Page

  1. Go to the ‘Contact Us’ section on the SBI website.

  2. Click on the ‘Email Us’ option.

  3. Fill in the necessary details and mention your query in detail.

  4. Click on ‘Send’.

2) Send an Email on the Official SBI Credit Card Customer Care Email ID

The SBI credit card customer care helpline can also be reached via email. The official SBI credit card customer ID is customercare@sbicard.com.

How to Contact the SBI Card Customer Care via Social Media?

Most noted banks, including SBI, offer the opportunity to contact customer care via social media handles. However, do note that you should not reveal sensitive information such as your credit card number, CVV, OTP, etc., in your message/post.

Facebook: www.facebook.com/sbicard

Twitter: @SBICard_Connect

Instagram: @sbicard_connect

How to Contact the SBI Credit Card Customer Care via Post?

SBI offers you the opportunity to raise your SBI credit card queries via post too. Explain your query in detail in the letter as well as include proof of identification, such as your customer ID or your SBI credit card number. The letter should be sent to the following address:

SBI Card Correspondence Address:

SBI Card,

P.O. Bag 28, GPO,

New Delhi 110 001

SBI Card Head Office Address:

SBI Card, Correspondence Department,

DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Bldg 3,

DLF Cyber City, Gurugram,

Haryana 122 002

SBI Credit Card Queries

Some of the common SBI credit card queries for which you can contact the SBI credit card customer care are listed below:

1) Stolen SBI Credit Card

In case of credit card theft, you can reach out to the customer care on 1860 180 1290 or 1860 500 1290, 1800 180 1290 or <STD code> 3902 0202. Once directed to the IVR menu, you would need to dial ‘2’ to report your stolen or lost credit card. Alternatively, you can use the SMS service and type ‘BLOCK’ followed by space and the last 4 digits of your credit card number.

2) Unblocking SBI Credit Card

If your SBI credit card has been clocked by mistake, you can unblock it within three months by calling the SBI credit card customer care numbers 1860 180 1290 or 1860 500 1290, 1800 180 1290 or <STD code> 3902 0202. However, after three months, you would need to apply for a new credit card.

3) Credit Card Billing Errors

If there are any errors in your SBI credit card statement, you must immediately notify the bank and have the same resolved. This can be done via phone, email, or by visiting the bank.

4) Over Utilisation of SBICredit Card Limit

In case you have exhausted the SBI credit card limit, your card can be blocked by the bank. In such a case you can clear your pending dues and reactivate the card by calling customer care.

City-Wise SBI Credit Card Office Address List

Location-specific SBI credit card office addresses are mentioned below:

Location

SBI Credit Card Branch Address

Ahmedabad

SBI Cards & Payment Services Ltd, No. 117, 2nd Lobby, 1st Floor, Sakar IX, Ashram Road, (Beside Old RBI Building), Navrangpura, Ahmedabad, Gujarat 380 009

Bengaluru

SBI Card, Unit Nos. 1001-1002, 10th Floor, A-Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bengaluru, Karnataka 560 025

Bhopal

SBI Main Branch, New Market, T.T. Nagar, Bhopal, Madhya Pradesh 462 003

Bhubaneshwar

SBI Card, Plot No. 766, Shaheed Nagar, Bhubaneshwar, Odisha 751 007

Chandigarh

SBI Card, 1st Floor, Plot No. 57, Industrial Area, Phase 1, Chandigarh 160 002

Chennai

SBI Card, 10th Floor, TVH Agnitio Park, No. 141 Rajiv Gandhi Salai, Kandanchavadi, Chennai, Tamil Nadu 600 096

Cochin

Cochin Shipyard, Mahatma Gandhi Rd, Perumanoor, Ernakulam, Kerala 682 015

Coimbatore

Sarvajana Higher Sec School Campus, No. 23, Avinashi Rd, Peelamedu, Coimbatore, Tamil Nadu 641 004

Delhi

SBI Card, 4th Floor, Unit No. 401/402, Aggarwal Millenium Tower, E-1,2,3- Netaji Subhash Palace, Wazirpur, Delhi 110 034

Gurugram

SBI Card, 10th to 12th Floors, DLF Infinity Towers, Tower C, Block 2, Building 3, DLF Cyber City, Gurugram, Haryana 122 002

Or

SBI Card, 2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4, DLF Cyber City, Gurugram, Haryana 122 002

Guwahati

SBI RACPC, 4th Floor, Swagata Square, ABC Point, Bhangagarah, Guwahati, Assam 781 005

Hyderabad

SBI Card, Unit Nos. 3C, 3D, & 3E, 3rd Floor, Queens Plaza, 1-8-382, SP Road, Secunderabad, Hyderabad, Telangana 500 003

Indore

SBI GPO Main Branch, Near GPO Post Office, AB Road, Indore, Madhya Pradesh 452001

Jaipur

SBI Card, 409, 4th Floor, Corporate Park, Ajmer Road, Jaipur, Rajasthan 302 006

Jamshedpur

State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur, Jharkhand 831 001

Kolkata

SBI Card, 3rd floor, Block A, Apeejay House, 15, Park Street, Kolkata, West Bengal 700 016

Lucknow

SBI Card, 3rd Floor, TC-14, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226 016

Mumbai

SBI Card, 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road, Andheri East, Chakala, Mumbai, Maharashtra 400 059

Mumbai Corporate Centre

State Bank of India, Madam Cama Road Branch, State Bank Bhavan Nariman Point, Mumbai, Maharashtra 400 021

Nagpur

State Bank of India, Regional Branch Operation, 2nd Floor, Region-1, Zonal Office, Kingsway, Nagpur, Maharashtra 440 001

Pune

SBI Card, 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra 411 001

Secunderabad

SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad, Telangana 500 003

Thiruvananthapuram

State Bank of India, MG Road Opp. to AGS office, Thiruvananthapuram, Kerala 695 001

Vijayawada

State Bank of India, SME Patamatta Branch, Beside Auto Nagar Bus Stand, Opp. Ramakrishna theatre, Vijayawada, Andhra Pradesh 520 007

Visakhapatnam

State Bank of India, Main Branch, Rednam Gardens, Old jail road, Visakhapatnam, Andhra Pradesh 530 002

 

SBI Credit Card Grievance Redressal System

The SBI credit card grievance redressal system or the escalation matrix is as follows:

Step 1: Contact the SBI Credit Card Customer Care

You would need to first raise the query with the SBI credit card customer care. You can call on 1860 500 1290, 1860 180 1290, (STD Code) 3902 0202 or 1800 180 1290 (toll-free) and reach the customer care. You can also opt to send an SMS, missed call, email, letter, or contact customer service via social media.

Once you raise a complaint/query, you will receive a unique Interaction ID on your registered mobile number that you can use to escalate the issue in case it isn’t resolved.

Step 2: Contact the Customer Service Manager

In case you do not receive a revert after contacting SBI’s credit card customer care, you can escalate the issue to the Customer Service Manager. You would need to send a letter describing your complaint along with an identity proof (customer ID or card number) to the following address:

Manager (Customer Services)

SBI Cards & Payment Services Ltd.,

DLF Infinity Towers, Tower C,

12th Floor, Block 2, Building 3,

DLF Cyber City, Gurugram,

Haryana 122 002

Step 3: Escalate Online or Call

If the response you receive for your query is not adequate, you can raise it further by visiting the online escalation page for previous queries. You would need to fill in a web form with your Unique Interaction ID number, mobile number, and six-digit OTP.

Alternatively, you can call on 1860 180 7777 to escalate your query.

Step 4: Reach out to the Grievance Redressal Officer

You can escalate the matter further and contact the Grievance Redressal Officer appointed by SBI to get a response to your query. The address for the same is

Nodal Officer,

DLF Infinity Towers, Tower C,

10th–12th Floor, Block 2, Building 3,

DLF Cyber City, Gurugram,

Haryana 122 002

SBI Ombudsman Scheme

Despite following the grievance redressal system thoroughly, if the bank does not address and resolve your concerns completely within 30 days of first placing the complaint, you can contact the Banking Ombudsman appointed by the Reserve Bank of India. This can be done by writing a letter and sending it to the official appointed under the Ombudsman scheme. The scheme details and the contact information of the nearest Banking Ombudsman are available on SBI’s official website.

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FAQs on SBI Customer Care

✔️What is the SBI Credit Card Customer Care Number?

In case you need any assistance with your SBI credit card, you can contact the SBI card customer care contact number on 1860 180 1290/ 1800 180 1290/ 1860 500 1290. Alternatively, you can also use the city-wise SBI card customer care phone number <STD code> 39020202. SBI also has a dedicated IRCTC SBI credit card helpline number which you can reach by calling on 1860 500 1295/ 1800 180 1295/ <STD code> 3902 1212.

✔️How can I get in touch with the SBI Credit Card Customer Care Executive?

To get in touch with an executive, you need to call the SBI credit card customer care contact no. on 1860 180 1290. You can also reach out through the SBI bank credit card customer care toll-free number by calling on 1800 180 1290.

✔️What is the SBI Credit Card Customer Care Number for Blocking Credit Cards?

In case your SBI credit card is lost or stolen, you can block it by calling the SBI Card helpline no. at 1860 180 1290 or 1860 500 1290 or the city-wise SBI credit card customer care number <STD code> 3902 0202. You can also call on the SBI credit card toll-free no. 1800 180 1290 and block your lost or stolen card.

✔️What is the email ID of SBI Credit Card Customer Care?

The email ID for SBI credit card customer care is customercare@sbicard.com.

✔️How can I lodge my SBI Credit Card Complaint?

You can lodge your SBI credit card complaint with the bank by reaching out to the customer care through SMS, call, email, post or direct message to the bank via social media.