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YES Credit Card Customer Care

**Disclaimer: YES Bank Credit Card is not a Bajaj Markets product. Offers would be from partner Banks/NBFCs only

In case you are facing issues, have any questions, or simply want to apply for a credit card, you can call YES Bank customer care and get the assistance you need. The bank has dedicated customer care for all your credit card-related issues and queries. The YES Bank credit card customer care is available 24/7 at 18001031212 (toll-free).

YES Bank credit card toll-free number

1800 103 1212

YES Bank credit card helpline number (calls from outside India)

+91 22 4935 0000

YES FIRST exclusive credit card toll-free number

1800 103 6000

 

Ways to Connect with YES Bank Credit Card Customer Care

There are several ways to reach out to YES Bank credit card customer care online as well as offline. These include:

1)  Call the 24x7 YES Bank Credit Card Customer Care Number

There are several YES Bank customer care helpline numbers for Indian residents as well as for its overseas customers. These YES Bank customer care numbers are:

  • YES Bank credit card toll free number: 1800 103 1212

  • YES Bank credit card helpline number (outside India): +91 22 4935 0000

 2)  Contact the YES Bank Credit Card Customer Care via Email

You can also send an email to the YES Bank credit card customer care email id yestouchcc@yesbank.in with the issue(s) related to your credit card. For YES Prosperity credit cards, the email id is yestouchcc@yesbank.in while for YES FIRST credit cards, the email ID is yesfirstcc@yesbank.in.

 3) Contact YES Bank Credit Card Customer Care via Netbanking

You can also visit the bank’s official website at https://www.yesbank.in/ and fill a complaint form. The bank will contact you further.

 4)  Reach YES Bank Credit Card Customer Care via Social Media

To raise credit card-related concerns, you can use the below-mentioned social media platforms:

  • Facebook: https://www.facebook.com/YESBANK/

  • Twitter: https://twitter.com/yesbank

  • Instagram: https://www.instagram.com/yes_bank

Remember not to share any confidential financial information while filing your complaint.

 5)  Send an SMS to YES Bank Credit Card Customer Care

You may type a SMS stating ‘HELP’ followed by space and your customer ID and send it to YES Bank credit card customer care SMS helpline on 95522 20020. You can also block YES Bank credit card by sending an SMS ‘BLKCC’ followed by space and the last 4 digits of the card number to 98409 09000.

 6)  Write to YES Bank Credit Card Customer Care

You can send a letter to the corporate office of YES Bank to address your query. Just ensure you explain your concern in detail and attach the necessary proof of identification before sending the letter to:

  • Corporate Headquarters:

YES Bank House

Off Western Express Highway,

Santacruz (East), Mumbai

Maharashtra 400 055

  • Northern Regional Corporate Office:

YES Bank Limited,

48, Nyaya Marg,

Chanakyapuri,
New Delhi 110 021

7)  Visit the Nearest YES Bank Branch

You also have an option to visit your nearest YES Bank branch and seek help from officials.

City-Wise Customer Care Details of YES Bank Credit Card

Here is the list of city-wise YES Bank credit card customer care contact numbers:

City

Contact No.

City

Contact No.

City

Contact No.

Lucknow

5223 948 9373

Patna

06123 948 9373

Ahmedabad

079 2658 6718,
079 2658 2357

Chandigarh

1723 948 9373

Diphu

367139489373

Bengaluru

080 2227 5629,
080 2221 0771

Ludhiana

1613 948 9373

Miao

38063 948 9373

Bhopal

0755 2573 776, 0755 2573 772

Delhi NCR

011 3948 9373

Visakhapatnam

8913 948 9373

Hyderabad

040 2324 3970,
040 2321 0013

Mumbai

022 3948 9373

Tirupati

8773 948 9373

 

 

Jaipur

0141 5101 331, 0141 5107 973

Chennai

044 2539 5963, 044 2539 9159, 044 2539 9170

 

 

 

YES Bank Credit Card Customer Care Number for International Customers

If you need assistance with your YES Bank credit card while overseas, you can reach out to the region-specific numbers mentioned below:

USA

1833 380 0149

Canada

1833 491 0559

UK

800 048 915

UAE

800 0357 02510

Other overseas customers

+122 4935 0000

 

YES Bank Credit Card Redressal System

There are four levels of the YES Bank credit card redressal system, which are listed below:

Level 1: Contact Branch Manager

Visit the Branch

You can go to the bank’s branch and file a complaint in the complaint register. This registration is offered at all YES Bank locations. Contact the Branch Manager of the closest branch in your city and explain the situation. He/she will listen to your query and provide a solution accordingly.

Level 2: Grievance Redressal Officer

If you are not satisfied with the solution provided at the first-level, you may contact their Grievance Redressal Officer. The contact details of the Head of Grievance Redressal YES Bank are mentioned below:

Sangeeta P

Head – Grievance Redressal,

YES Bank Limited, YES Bank House,

Off Western Express Hwy, Santacruz (E), 

Mumbai, Maharashtra 400 055

Phone: 022 3948 9373

Email: head.grievanceredressal@yesbank.in

Level 3: Principal Nodal Officer

If you do not receive an adequate response from the Grievance Redressal Officer at level two, you can reach out to the Nodal Officer. Contact information for the Principal Nodal Officer is mentioned below:

Shefali Singh Moza

Principal Nodal Officer,

YES Bank Limited, YES Bank House,

Off Western Express Hwy, Santacruz (E), 

Mumbai, Maharashtra 400 055

Phone: 022-39489374

Email: principal.nodalofficer@yesbank.in

Level 4 : Banking Ombudsman

In case your YES Bank credit card complaint is not resolved satisfactorily by the Bank’s customer care even after 30 days from the initial complaint, you can contact the Banking Ombudsman. You can know more about the Integrated Ombudsman Scheme of the Reserve Bank of India (RBI) as well as get the necessary details on the YES Bank website, RBI website, or at the nearest bank branch. YES Bank Nodal Officer Contact Details

The YES Bank nodal officer contact details

for some of the important centres are mentioned below:

Centre

Area of Operation

Contact Details of YES Bank Nodal Officers

New Delhi (I)

North, North-West, West, South-West, New Delhi and South districts of Delhi

Sunaina Gupta

YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110 057

  • Phone: 011 4943 3455
  • E-mail: sunaina.gupta@yesbank.in

New Delhi (II)

Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh

Sunaina Gupta

YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110 057

  • Phone: 011 4943 3455
  • E-mail: sunaina.gupta@yesbank.in

New Delhi (III)

North-East, Central, Shahdara, East and South-East districts of Delhi 

Sunaina Gupta

YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110057

  • Phone: 011 4943 3455
  • E-mail: sunaina.gupta@yesbank.in

 

Bengaluru

Karnataka

Vinodh Sarran

YES Bank Ltd, Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bengaluru, Karnataka 560 001

  • Phone: 080 4917 9910
  • E-mail: vinodh.sarran@yesbank.in

Mumbai (I)

Districts of Mumbai, Mumbai Suburban and Thane

Taroon Shahani

YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra 400 055

  • Phone: 022 6507 7794
  • Email: taroon.shahani@yesbank.in

Mumbai (II)

Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region)

Taroon Shahani

YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra 400 055

  • Phone: 022 6507 7794
  • Email: taroon.shahani@yesbank.in

Kolkata

West Bengal and Sikkim

Sabyasachi Mohanty

YES Bank Ltd, Ground Floor, 45, Jhowtala Road, Kolkata, West Bengal 700 019

  • Tel No: 033 4058 1300
  • Contact Centre : 1800 1200
  • Email: sabyasachi.mohanty1@yesbank.in

Ahmedabad

Union Territories of Dadra and Nagar Haveli, Gujarat, and Union Territories of Daman and Diu 

Mr. Sharad Saraiya

YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad

  • Pin code: 380009
  • Phone: 079 30459101
  • Contact centre: 1800 1200

sharad.saraiya@yesbank.in

Bhopal

Madhya Pradesh

Mr. Sharad Saraiya

  • Back up: Mr Kapil Arora

YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh

  • Pin code: 462011
  • Phone: 0755 6612002
  • Contact centre: 1800 1200

ankur.bansal2@yesbank.in

Bhubaneshwar

Odisha

Mr. Tushar Kanti Roy

  • Back up: Mr. Saswat Jena

YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa

  • Pin code:751009
  • Phone: 0674 2598012
  • Contact centre: 1800 1200

tusharkanti.roy@yesbank.in

Chandigarh

Punjab, Himachal Pradesh, Yamuna Nagar, Union Territory of Chandigarh and Panchkula, and Ambala Districts of Haryana.

Mr Bhupinder Pal Singh

YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh

  • Pin code: 160017
  • Phone: 0172 5037064
  • Contact centre: 1800 1200

bhupinder.singh7@yesbank.in

Chennai

Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands

Mr. Vinodh Sarran

  • Back up: Shylaja Srinivas

YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai

  • Pin code: 600 034
  • Phone: 044 66765000
  • Contact centre: 1800 1200

vinodh.sarran@yesbank.in

Guwahati

Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura

Mr. Tushar Kanti

  • Back up: Mr. Ashim Kumar Das

YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati

  • Pin code: 781 005
  • Phone: 0361 7187552
  • Contact centre: 1800 1200

tusharkanti.roy@yesbank.in

Hyderabad

Telangana and Andhra Pradesh

Mr Somesh Varman

  • Back up: Mr C S J R Murthy

YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad

  • Pin code: 500 003
  • Phone: 040 42426900
  • Contact centre: 1800 1200

ravindrakumar.maley@yesbank.in

Jaipur

Rajasthan

Mr Sharad Saraiya

  • Back up: Mr Vipin Vyas

YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan

  • Pin code: 302 001
  • Phone: 0141 3329136
  • Contact centre: 18001200

sharad.saraiya@yesbank.in

Kanpur

Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)

Mr. Pawan Kumar Tejpaul

  • Back up: Mr. Atin Khare

YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur

  • Pin code: 208 001
  • Phone: 0512 6710139
  • Contact centre: 1800 1200

pawan.tejpaul@yesbank.in

Patna

Bihar

Mr. Tushar Kanti Roy

  • Back up: Mr. Anand Kumar

YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna

  • Pin code: 800 001
  • Phone: 0612 3009003/ 02
  • Contact centre: 1800 1200

tusharkanti.roy@yesbank.in

Thiruvananthapuram

Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region)

Mr. Vinodh Sarran

  • Back up: Mr. Binoj Davies

YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M G. Road Thiruvananthapuram

  • Pin code: 695001
  • Phone: 0484 2809828
  • Contact centre: 1800 1200

vinodh.sarran@yesbank.in

Ranchi

Jharkhand

Mr. Tushar Kanti Roy

  • Back up: Mr. Himanshu Kumar

YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand

  • Pin code: 834001
  • Phone: 0651 2212711 / 713
  • Contact centre: 1800 2000

tusharkanti.roy@yesbank.in

Dehradun

State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)

Mr. Tejpreet Singh

  • Back up: Mr Vikas Sinha

YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand

  • Pin code: 249201
  • Phone: 0135 3061056
  • Contact centre: 1800 2000

tejpreet.singh@yesbank.in

Raipur

Chattisgarh

Mr. Tushar Kanti

  • Back up: Mr. Priyadutta Panigrahi

YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh

  • Pin code: 492001
  • Phone: 0771 4210202
  • Contact centre: 1800 2000

tusharkanti.roy@yesbank.in

Jammu

State of Jammu and Kashmir

Mr Bhupinder Pal Singh

  • Back up: Mr. Kapil Gupta

YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu

  • Pin code: 180004
  • Phone: 0191 2439871
  • Contact centre: 1800 2000

bhupinder.singh7@yesbank.in

 

Banking Ombudsman 

It is crucial to highlight that Yes Bank has a transparent and accommodating grievance procedure. The RBI's 2006 Banking Ombudsman Scheme applies to the bank. If your issue is not resolved within 30 days, you can get in touch with your city's Banking Ombudsman.

FAQs on YES Bank Credit Card Customer Care

✔️Is there any other way to get in touch with YES Bank’s customer service centre?

You can call the YES Bank credit card customer helpline number or contact the bank via email, netbanking, branch visit, SMS, social media, or post.

✔️How can I talk to YES Bank customer care?

To talk to a YES Bank customer care executive about your credit card, you need to call 1800 103 1212 (toll-free) or 1800 1200 (within India 8 AM to 8 PM) or +91 22 4935 0000 (outside India).

✔️How can I register a complaint in YES Bank?

To register a YES Bank credit card complaint, you can call the customer helpline number, or contact the bank via email, netbanking, branch visit, SMS, social media, or post.

✔️What issues can YES Bank credit card customer care resolve?

If you want to block your card, want to know about offers, or require any other assistance related to your card, you can contact the YES Bank credit card customer care.

✔️How can I check my YES Bank credit card toll-free number?

The bank has issued a 24/7 toll-free number 1800 103 1212, which can be used by anyone in India to call the YES Bank customer care.

✔️Can I call the YES Bank helpline number to redeem my YES Bank credit card reward points?

You can call YES Bank customer care at 1800 419 0600 to ask anything related to your reward points.

✔️How can I close my YES Bank credit card?

You can close your credit card by contacting the Yes Bank credit card customer care executives via phone banking or postal letter. It is simple and hassle-free to close or cancel a YES Bank credit card.

✔️What is the interest rate of YES Bank credit card?

The interest rate of YES Bank credit cards is 3.50% monthly and 42.00% annually.

✔️What is the minimum credit limit for Yes Bank?

To check your minimum credit limit for Yes Bank, follow the steps given below:

  • Login with YES ONLINE.

  • Select the Credit Cards tab, then the Card Number, and then the View/Set Transaction Limits button.

  • Set a limit on domestic and international transactions per transaction and choose your preferred transaction control.

  • To verify the modifications with an OTP, click Proceed.

✔️How long does it take to respond to a complaint I have raised?

Generally speaking, the bank will make an effort to respond to you within 7 working days. Give the bank authorities your complaint number if you've already made a complaint but haven't heard back from them. This will enable them to trace your case.

✔️Is customer care available to redeem my credit card reward points?

You can, indeed. Note that 1800 419 0600 is the customer service number where reward points can be redeemed.