**Disclaimer: YES Bank Credit Card is not a Bajaj Markets product. Offers would be from partner Banks/NBFCs only
In case you are facing issues, have any questions, or simply want to apply for a credit card, you can call YES Bank customer care and get the assistance you need. The bank has dedicated customer care for all your credit card-related issues and queries. The YES Bank credit card customer care is available 24/7 at 18001031212 (toll-free).
YES Bank credit card toll-free number |
1800 103 1212 |
YES Bank credit card helpline number (calls from outside India) |
+91 22 4935 0000 |
YES FIRST exclusive credit card toll-free number |
1800 103 6000 |
There are several ways to reach out to YES Bank credit card customer care online as well as offline. These include:
There are several YES Bank customer care helpline numbers for Indian residents as well as for its overseas customers. These YES Bank customer care numbers are:
YES Bank credit card toll free number: 1800 103 1212
You can also send an email to the YES Bank credit card customer care email id yestouchcc@yesbank.in with the issue(s) related to your credit card. For YES Prosperity credit cards, the email id is yestouchcc@yesbank.in while for YES FIRST credit cards, the email ID is yesfirstcc@yesbank.in.
You can also visit the bank’s official website at https://www.yesbank.in/ and fill a complaint form. The bank will contact you further.
To raise credit card-related concerns, you can use the below-mentioned social media platforms:
Facebook: https://www.facebook.com/YESBANK/
Twitter: https://twitter.com/yesbank
Instagram: https://www.instagram.com/yes_bank
Remember not to share any confidential financial information while filing your complaint.
You may type a SMS stating ‘HELP’ followed by space and your customer ID and send it to YES Bank credit card customer care SMS helpline on 95522 20020. You can also block YES Bank credit card by sending an SMS ‘BLKCC’ followed by space and the last 4 digits of the card number to 98409 09000.
You can send a letter to the corporate office of YES Bank to address your query. Just ensure you explain your concern in detail and attach the necessary proof of identification before sending the letter to:
YES Bank House
Off Western Express Highway,
Santacruz (East), Mumbai
Maharashtra 400 055
YES Bank Limited,
48, Nyaya Marg,
Chanakyapuri,
New Delhi 110 021
You also have an option to visit your nearest YES Bank branch and seek help from officials.
Here is the list of city-wise YES Bank credit card customer care contact numbers:
City |
Contact No. |
City |
Contact No. |
City |
Contact No. |
Lucknow |
5223 948 9373 |
Patna |
06123 948 9373 |
Ahmedabad |
079 2658 6718, |
Chandigarh |
1723 948 9373 |
Diphu |
367139489373 |
Bengaluru |
080 2227 5629, |
Ludhiana |
1613 948 9373 |
Miao |
38063 948 9373 |
Bhopal |
0755 2573 776, 0755 2573 772 |
Delhi NCR |
011 3948 9373 |
Visakhapatnam |
8913 948 9373 |
Hyderabad |
040 2324 3970, |
Mumbai |
022 3948 9373 |
Tirupati |
8773 948 9373 |
|
|
Jaipur |
0141 5101 331, 0141 5107 973 |
Chennai |
044 2539 5963, 044 2539 9159, 044 2539 9170 |
|
|
If you need assistance with your YES Bank credit card while overseas, you can reach out to the region-specific numbers mentioned below:
USA |
1833 380 0149 |
Canada |
1833 491 0559 |
UK |
800 048 915 |
UAE |
800 0357 02510 |
Other overseas customers |
+122 4935 0000 |
There are four levels of the YES Bank credit card redressal system, which are listed below:
Visit the Branch
You can go to the bank’s branch and file a complaint in the complaint register. This registration is offered at all YES Bank locations. Contact the Branch Manager of the closest branch in your city and explain the situation. He/she will listen to your query and provide a solution accordingly.
If you are not satisfied with the solution provided at the first-level, you may contact their Grievance Redressal Officer. The contact details of the Head of Grievance Redressal YES Bank are mentioned below:
Sangeeta P
Head – Grievance Redressal,
YES Bank Limited, YES Bank House,
Off Western Express Hwy, Santacruz (E),
Mumbai, Maharashtra 400 055
Phone: 022 3948 9373
Email: head.grievanceredressal@yesbank.in
If you do not receive an adequate response from the Grievance Redressal Officer at level two, you can reach out to the Nodal Officer. Contact information for the Principal Nodal Officer is mentioned below:
Shefali Singh Moza
Principal Nodal Officer,
YES Bank Limited, YES Bank House,
Off Western Express Hwy, Santacruz (E),
Mumbai, Maharashtra 400 055
Phone: 022-39489374
Email: principal.nodalofficer@yesbank.in
In case your YES Bank credit card complaint is not resolved satisfactorily by the Bank’s customer care even after 30 days from the initial complaint, you can contact the Banking Ombudsman. You can know more about the Integrated Ombudsman Scheme of the Reserve Bank of India (RBI) as well as get the necessary details on the YES Bank website, RBI website, or at the nearest bank branch. YES Bank Nodal Officer Contact Details
for some of the important centres are mentioned below:
Centre |
Area of Operation |
Contact Details of YES Bank Nodal Officers |
New Delhi (I) |
North, North-West, West, South-West, New Delhi and South districts of Delhi | Sunaina Gupta YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110 057
|
New Delhi (II) |
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Sunaina Gupta YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110 057
|
New Delhi (III) |
North-East, Central, Shahdara, East and South-East districts of Delhi | Sunaina Gupta YES Bank Ltd, Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi 110057
|
Bengaluru |
Karnataka |
Vinodh Sarran YES Bank Ltd, Ground Floor, Prestige Obelisk, Municipal No. 3, Kasturba Road, Bengaluru, Karnataka 560 001
|
Mumbai (I) |
Districts of Mumbai, Mumbai Suburban and Thane | Taroon Shahani YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra 400 055
|
Mumbai (II) |
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) |
Taroon Shahani YES Bank Ltd, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai, Maharashtra 400 055
|
Kolkata |
West Bengal and Sikkim | Sabyasachi Mohanty YES Bank Ltd, Ground Floor, 45, Jhowtala Road, Kolkata, West Bengal 700 019
|
Ahmedabad |
Union Territories of Dadra and Nagar Haveli, Gujarat, and Union Territories of Daman and Diu |
Mr. Sharad Saraiya YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad
sharad.saraiya@yesbank.in |
Bhopal |
Madhya Pradesh |
Mr. Sharad Saraiya
YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh
ankur.bansal2@yesbank.in |
Bhubaneshwar |
Odisha |
Mr. Tushar Kanti Roy
YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa
tusharkanti.roy@yesbank.in |
Chandigarh |
Punjab, Himachal Pradesh, Yamuna Nagar, Union Territory of Chandigarh and Panchkula, and Ambala Districts of Haryana. |
Mr Bhupinder Pal Singh YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh
bhupinder.singh7@yesbank.in |
Chennai |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands |
Mr. Vinodh Sarran
YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai
vinodh.sarran@yesbank.in |
Guwahati |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura |
Mr. Tushar Kanti
YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati
tusharkanti.roy@yesbank.in |
Hyderabad |
Telangana and Andhra Pradesh |
Mr Somesh Varman
YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad
ravindrakumar.maley@yesbank.in |
Jaipur |
Rajasthan |
Mr Sharad Saraiya
YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan
sharad.saraiya@yesbank.in |
Kanpur |
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
Mr. Pawan Kumar Tejpaul
YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur
pawan.tejpaul@yesbank.in |
Patna |
Bihar |
Mr. Tushar Kanti Roy
YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna
tusharkanti.roy@yesbank.in |
Thiruvananthapuram |
Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) |
Mr. Vinodh Sarran
YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M G. Road Thiruvananthapuram
vinodh.sarran@yesbank.in |
Ranchi |
Jharkhand |
Mr. Tushar Kanti Roy
YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand
tusharkanti.roy@yesbank.in |
Dehradun |
State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
Mr. Tejpreet Singh
YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand
tejpreet.singh@yesbank.in |
Raipur |
Chattisgarh |
Mr. Tushar Kanti
YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh
tusharkanti.roy@yesbank.in |
Jammu |
State of Jammu and Kashmir |
Mr Bhupinder Pal Singh
YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu
bhupinder.singh7@yesbank.in |
It is crucial to highlight that Yes Bank has a transparent and accommodating grievance procedure. The RBI's 2006 Banking Ombudsman Scheme applies to the bank. If your issue is not resolved within 30 days, you can get in touch with your city's Banking Ombudsman.
You can call the YES Bank credit card customer helpline number or contact the bank via email, netbanking, branch visit, SMS, social media, or post.
To talk to a YES Bank customer care executive about your credit card, you need to call 1800 103 1212 (toll-free) or 1800 1200 (within India 8 AM to 8 PM) or +91 22 4935 0000 (outside India).
To register a YES Bank credit card complaint, you can call the customer helpline number, or contact the bank via email, netbanking, branch visit, SMS, social media, or post.
If you want to block your card, want to know about offers, or require any other assistance related to your card, you can contact the YES Bank credit card customer care.
The bank has issued a 24/7 toll-free number 1800 103 1212, which can be used by anyone in India to call the YES Bank customer care.
You can call YES Bank customer care at 1800 419 0600 to ask anything related to your reward points.
You can close your credit card by contacting the Yes Bank credit card customer care executives via phone banking or postal letter. It is simple and hassle-free to close or cancel a YES Bank credit card.
The interest rate of YES Bank credit cards is 3.50% monthly and 42.00% annually.
To check your minimum credit limit for Yes Bank, follow the steps given below:
Login with YES ONLINE.
Select the Credit Cards tab, then the Card Number, and then the View/Set Transaction Limits button.
Set a limit on domestic and international transactions per transaction and choose your preferred transaction control.
To verify the modifications with an OTP, click Proceed.
Generally speaking, the bank will make an effort to respond to you within 7 working days. Give the bank authorities your complaint number if you've already made a complaint but haven't heard back from them. This will enable them to trace your case.
You can, indeed. Note that 1800 419 0600 is the customer service number where reward points can be redeemed.