Most Important Terms & Conditions (MITC) for your CPP FoneSafe Classic Membership (purchased and financed through Bajaj Finance Limited (‘BFL’))

 

The Most Important Terms and Conditions (MITC) of your membership are listed below. Please refer to the Main Terms and Conditions which set out the terms of your contract with CPP.

 

General

  • The CPP FoneSafe Classic service is provided by CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor Wing A, Golf View Corporate Tower-A, Golf Course Road, Sector 42, Gurgaon – 122002, Haryana and registered office is at A-370, 2nd Floor, Kalkaji, New Delhi 110019. in conjunction with its third party suppliers/service providers.

  • The Service is only available to residents of India who are over the age of eighteen (18) years.

  • CPP FoneSafe Classic is valid if it is purchased within fifteen (15) days of purchase of new Equipment (Mobile Phone, Tablet (including iPad) or Laptop).

  • You must provide us (and BFL) with full & accurate information in connection with your CPP FoneSafe Classic membership. In case you provide false or materially incomplete information or commit a material breach of the main terms & conditions of the membership, your membership shall become void-ab-initio (null and void).

  • You must repay BFL the full amount paid by BFL to CPP on your behalf for purchase of Your CPP FoneSafe Classic membership. Your membership shall stand cancelled without any notice to You if you fail to repay BFL any amount paid by BFL towards your CPP FoneSafe Classic membership fees.

  • You can cancel your membership anytime during the membership period. You (or BFL if BFL has made the payment of Membership Fees to CPP on Your behalf) will be refunded the membership fee as per the following refund grid:

Within thirty (30) days of Your Start Date: Rs. 100 will be deducted and balance membership fees will be refunded to BFL | After thirty (30) days: Nil

  • The terms and conditions are governed by and must be interpreted in line with the laws of the Republic of India.

  • You can contact us through the following media in case you have any queries about these terms and conditions of your membership,

  • E-mail: feedback@cppindia.com; Telephone: 1860-258-3030 (Between 11 am to 9 pm, Monday – Sunday). Address: CPP Assistance Services (Pvt) Ltd, A-370, 2nd Floor, Kalkaji, New Delhi 110019.

  • You must report the damaged Equipment to us by telephone within twenty-four (24) hours of the incident.

  • You hereby expressly accord your consent allowing CPP to transfer/utilize your personal information with our approved suppliers/service providers including our group companies for the purpose of sending correspondence to you and providing some of the features of the membership to you. Please refer to the detailed Data Protection notice in the main Terms & conditions.


F-Secure SAFE (Applicable for Your Equipment (Mobile Phone or Tablets including iPAD))

  • You will be offered a comprehensive internet security solution for Your Equipment, for which We have tied up with F-Secure who is a third party supplier/service provider and will provide benefits to You.

  • F-Secure SAFE key will be provided to You through Welcome pack or through text message (SMS) to the mobile number provided by you to BFL.

  • Our role in relation to F-Secure SAFE shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from the use of F-Secure SAFE.

  • You will be governed by the specific License Agreement and Terms and Conditions of F-Secure as applicable to you.

  • For deriving benefit from the NMS, Your Equipment must have Android version 4.0 (or a later version) or iOS version 8 (or a later version) or Windows Phone 8 (or a later version).

  • You must download the F-Secure SAFE application on Your Equipment and provide the information required to install and run the application on Your Equipment failing which You may not be able to get the services listed under F-Secure SAFE section of the Main Terms and Conditions.


Card Care Pro comes with a 12 month LIVE TV Subscription, which allows You to watch TV Shows, Originals, Movies, Music and News and much more, on a device of Your choice. This service is provided by ZEE.

  • ZEE5 All Access Annual Subscription As a part of this benefit, You will be provided with ZEE5 All Access Annual subscription offered by ZEE, an online portal service with various contents, by way of streaming over the internet on mobile and similar handheld devices, and by the way of mobile applications.

With this You can watch Live TV channels, originals, movies, TV shows with quality streaming and a premium experience.

  • For deriving this benefit, You are provided with a unique ZEE5 redemption code in the Pack and You are governed by and must adhere to the following specific terms and conditions: Your access to and use of the ZEE5 All Access Annual subscription is subject to Terms of Use, Privacy Policy and all applicable laws, rules, and regulations.

  • This subscription is issued and governed by the terms & conditions of ZEE5, as may be amended from time to time. For detailed terms & conditions, please visit https://www. ZEE5.com/termsofuse

  • You consent to the terms of Privacy Policy of ZEE5 available at https://www.ZEE5.com/ privacypolicy and agree to the use of Your Personal Information in the manner as provided under this Privacy Policy.

  • The redemption code is valid for a period of 3 months from the date of purchase of Membership.

  • This offer is not an instrument for payment and shall be used only for the purpose of availing ZEE5 All Access Annual subscription on the supported devices. For details please visit https://www.ZEE5.com/termsofuse

  • Internet service charges applicable as per the plan availed by You from Your telecom service provider shall be applicable while accessing the ZEE5 All Access Annual subscription.

  • Content available on ZEE5 shall be subject to change at the discretion of ZEE at any time. The content available to view will vary by geographic location. ZEE may use technology to assess your geographic location.

  • Please contact ZEE5 at support.in@ZEE5.com for further details or enquiries regarding Your subscription. Our role in relation to ZEE5 shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.

  • Please write to customersupport@setindia.com for further details or enquiries.

Our role in relation to ZE5 subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.


Movie Subscription

As part of this benefit, You will be provided with plus subscription pack offered by Eros Now which will enable You to watch unlimited movies and shows, and access music (which are part of the movies, shows and music library of Eros Now). You will have to call CPP’s call-centre to place a request to avail this benefit.

For deriving this benefit, You are governed by and must adhere to the following specific terms and conditions:

  • This subscription is issued and governed by the terms & conditions of Eros Now, as may be amended from time to time. For detailed terms & conditions, please visit http://www.erosnow.com/#!/termsofuse

  • This offer is not an instrument for payment and shall be used only for the purpose of availing Eros Now plus subscription on the supported devices. For details please visit http://www.erosnow.com/#!/getting_started

  • Internet service charges applicable as per the plan availed by You from Your telecom service provider shall be applicable while accessing Eros Now subscription.

  • Content available on Eros Now plus subscription shall be subject to change at the discretion of Eros Now at any time.

  • Please contact Eros Now at http://www.erosnow.com//#!/contact for further details or enquiries regarding Your subscription.

Our role in relation to Eros Now subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage or compensation in relation to or arising from its use.


Handset Replacement

As part of this benefit, You will be given a fully functional smartphone handset in case your device is lost or stolen for use for up to 7 days in select cities across the country. Please refer to the detailed terms & conditions for details


Complimentary Insurance against accidental and liquid damage

  • As part of Your CPP FoneSafe Classic membership, You are enrolled into a complimentary add-on benefit of All Risk Protection of Your Equipment under the group insurance policy taken by us for our customers which ensures that your Equipment is protected against accidental damage (including liquid damage) under the Group Insurance policy taken by us for our members.

  • Please refer to the Group Insurance Terms and Conditions (which will be provided to you post set-up of your membership) for detailed exclusions which the Group Policy does not cover. The exclusions are summarized as below.

The Policy does not cover Your loss or liability arising due to:

  • Loss or Theft of Your Equipment

  • Software applications

  • Normal wear and tear of the Equipment

  • Damages caused by mould, mildew, pests or rodents, etc.

  • Damages for which Manufacturer or repairer is responsible

  • Gross negligence on Your part

  • Any consequential loss of whatsoever nature

  • The losses suffered as a result of any act of god, natural disaster, civil war, terrorist act or any other similar occurrence.

  • Any mechanical or electrical breakdown of the Equipment

  • We are only the Group Policyholder and our role is merely to act as a facilitator in respect of the Policy and giving You one point of contact to deal with the Insurer. We are not and shall not be liable to You for any claim, loss, damage, or compensation caused in relation to or arising from or in connection with the insurance policy

  • In case You need to make a claim, You will be required to contact us within 24 hours of damage of Your Equipment. We will advise You of the procedure to be followed and the documents to be submitted

  • The depreciation chart on the basis of which Your claim will be calculated by the Insurer is :

Equipment age

Depreciation %

 

0-3 Months

 

15%

3-6 Months

 

25%

6-12 Months

 

35%

 

  • Your claim will also be subjected to compulsory deductible which is dependent on the value of the equipment. The compulsory deductible will be as below:

Condition 2: Each and every Claim under the Policy shall be subject to a deductible as per the following rate

Compulsory deductible rates for Mobile Phones, Tablets (including iPAD) & Laptops

Purchase Value Range

Deductible

Between Rs. 6000 -Rs. 12000

Rs. 750

Between Rs. 12000 -Rs. 20000

Rs. 1000

Between Rs. 20000 -Rs. 30000

Rs. 1250

Between Rs. 30000 -Rs. 40000

Rs. 1500

Between Rs. 40000 -Rs. 50000

Rs. 2000

Between Rs. 50000 -Rs. 70000

Rs. 3000

 

  • You must provide accurate & complete information & meet all of the Insurer’s terms and conditions failing which the insurer is liable to reject your claim.

  • Your complete Claim documents must be received by the Insurer within forty – five (45) days of the date of incident (damage of Your Equipment) and this is a condition precedent for admissibility of the claim. The Insurer shall aim to process the Claims within twenty eight (28) working days counted from the date of receipt of all complete claim documents as per the terms & conditions laid out in the policy.