PRODUCT FAQs

 

Q1.) What is "MARKETS+" by Bajaj Finserv Direct?

A.1) MARKETS+ is a bundle of several brand and service offers, which is available to you as

-          MARKETS+ LITE worth Rs. 599

 

Q2.) What all will I get in MARKETS+ LITE product plan?

 

MARKETS+ 

LITE - Rs.599

12 Months of ZEE5 Subscription

Y

Emergency Travel Assistance

Y

Complimentary Fraud Protection

Y

12 Months of Gaana Plus Subscription 

Y

EMI Store Discount Vouchers

Rs.500

Brand Vouchers

Worth Rs.5K

Digital Gold Voucher

Worth Rs.49

 

 

Q3.) What all services will I get with MARKETS+ LITE?

 

  1. With this product plan you will get 3 categories of services – Entertainment Services; Emergency Assistance Services and e Vouchers.

 Entertainment Services

  1. 12 Months of Gaana Plus subscription

  2. 12 Months of ZEE5 Subscription

 Emergency Assistance Services

  1. Single Call to Block Lost Card

  2. Advance for Emergency Hotel Bills & Travel Tickets

  3. Complimentary Fraud Protection on Cards and Mobile Wallets

 e Vouchers

  1. e Store Instant Discount Voucher

  2. Discount Brand Vouchers

  3. Digital Gold

 

 

 

Q4.) What is Gaana Plus Subscription?

 

  1. With MARKETS+ LITE product Plan you will get, 12 months of Gaana Plus premium subscription on the Gaana mobile application for downloading unlimited songs, albums or full playlists by way of streaming over the Internet and or through mobile applications on Gaana enabled devices.

 

Q5.) What is the validity of Gaana Plus Premium Subscription?

 

  1. Gaana Subscription can be availed within a period of 12 months from the date of purchase of Product Plan and shall be valid for 3 months thereafter.

 

Q5.) How to activate Gaana Plus Subscription?

 A.) Process of Activation:

i.  Activation can be done on both Android and iOS Devices by signing in into the Gaana mobile application You shall have to enter the Coupon Code received under “Redeem Coupon” section of the Gaana App

ii. You shall be prompted to add the Payment Method details for future payment towards the subscription after the end of the subscription period provided in the Product Plan, unless cancelled before the end of subscription period within this Product Plan.

iii. ₹1 shall be charged to the selected Payment Method to authenticate the Payment Method which shall be refunded back to the payment source within 7 business days.

 

Q6.) When and How will I get the Gaana Plus Subscription code?

 

  1. You will get the Gaana Plus subscription code in the Welcome kit in 48 hours of Product Plan purchase.

Mail Sender ID: marketsplus@bajajfinservmarkets.in

Please expect a delay due to lockdown.

 

Q7.) What is ZEE5 Subscription?

 

  1. With this Product plan you will get 1-year subscription of Zee5, an online portal service with various contents (Live TV channels, latest TV serials, movies, music) by way of streaming over the Internet and or through mobile applications. For details please visit https://helpcenter.zee5.com/portal/en/home or check https://helpcenter.zee5.com/ in case of queries on your subscription.

    

 Q8.) What is the validity of ZEE5 Subscription?

 

  1. Zee5 Subscription can be availed within a period of 3 months from the date of purchase of Product Plan and shall be valid for 1 year thereafter.

 Q9.) How to activate ZEE5 Subscription?

  1. Process of Activation:

  1. Open the link www.zee5.com on your Android/iOS smart device web browser to enjoy and activate your entertainment channel.

  2. On the ZEE5 homepage, go to the right hand corner next to the search icon

  3. Click the 3 Bar icon for a drop down menu to activate your benefits

  4. Scroll down to the option of 'Have a prepaid code?

  5. Click on 'Have a prepaid code?' tab option, to enter the code.

  6. Enter the coupon code in the 'Have a code?' tab and click on "APPLY“

  7. Enter your contact information as applicable, mobile/email

  8. Click on ‘Proceed’ button to receive an OTP

  9. Enter the OTP and click on the ‘Verify’ tab

  10. Congratulations as the subscription is activated for 1 year!

 

Q10.) When and How will I get the ZEE5 subscription code?

 

  1. You will get ZEE5 subscription details in an e-pack sent on the email ID provided by you in 7 working days from the date of purchase of the plan.

Mail Sender ID: marketsplus@bajajfinservmarkets.in

Please expect a delay due to lockdown.

 

Q11.) What is Emergency Travel Assistance?

 

A.) Under Emergency Travel Assistance you will get:

1. SINGLE CALL TO BLOCK LOST CARDS

No matter the time, destination, or situation, User can block all of its lost cards [credit, debit, ATM cards of any bank] in a jiffy by calling 1800 419 4000 (toll-free) or 6000 4000 (both numbers available 24x7).

2.ADVANCE FOR EMERGENCY HOTEL BILLS & TRAVEL TICKETS

Stranded in a hotel, taxi, or airport with Lost Cards! You are covered under this Advance for Emergency Hotel Bills & Travel Tickets benefit which can get you back home or a destination nearest to your Home.

2.1 Emergency cash advance up to ₹40,000/- [International] and up to ₹20,000 [In India] if required. Emergency cash advance shall be interest free and repayable by you within 28 days.

2.2 Replacement ticket back home [if your travel tickets have been lost or stolen at the same time as the Card Loss when in India or Abroad] up to ₹40,000/- [International] and up to ₹20,000 [In India] if required each within 48 hours internationally & 24 hours in India.

 

 Q12.) When and How will I get the details of Emergency Travel Assistance?

 

  1. You will get Emergency Travel Assistance details in an e-pack sent on the email ID provided by you in 7 working days from the date of purchase of the plan.

Mail Sender ID: marketsplus@bajajfinservmarkets.in

Please expect a delay due to lockdown.

 Q13.) What is Complimentary Fraud Protection?

 

  1. This is a complimentary benefit which covers fraud on Cards [Credit, Debit, ATM cards of any bank] (up to 30 days prior to loss report) due to loss, theft, online usage, phishing, tele phishing PIN based and transactions where OTP is not required (if card is lost/stolen) for up to 50,000.

  2. This add-on benefit gets activated within 7 days of date of purchase of this Product Plan.

 

       *Fraud protection cover is provided by an Indian General Insurance Company registered with IRDAI under the group insurance policy taken by CPP.

 

Q14.) When and How will I get the details of Complementary Fraud Protection?

 

  1. You will get Complementary Fraud Protection details in an e-pack sent on the email ID provided by you in 7 working days from the date of purchase of the plan.

Mail Sender ID: marketsplus@bajajfinservmarkets.in

Please expect a delay due to lockdown.

 

Q15.) What is EMI Store or eStore Voucher?

 

  1. With the Product Protection Plan, you will receive an e Store instant discount voucher worth ₹500/- which can be used on your subsequent successful product purchase/s on eStore.

 

Q16.) Can I use the discount voucher for any product I buy from EMI Store or eStore?

 

  1. The said e Store instant discount vouchers can be redeemed only while successful product purchase limited to LED, AC, Laptops, Washing Machine and Refrigerator and is not applicable to any other products.

 

Q17.) What is the validity of EMI Store or eStore voucher?

 

  1. The e Store instant discount Voucher can be redeemed within 1 year of purchase of the Product Plan.

  

Q18.) What are Multi-Brand Vouchers?

 

  1. With this Product Plan, you will receive complimentary Multi-Brand Vouchers amounting to ₹5000/- (Rupees Five Thousand only). The Multi-brand vouchers can be accessed on https://finservmarkets.thelogicalbanya.com/offers/5000. The Multi-brand vouchers provided hereunder can be used while shopping from the respective brands of which the voucher belongs to and shall be redeemable as per the terms and conditions of such Offers by the respective brands of which the Voucher belongs to.

  1. A voucher can be used only once in a single order.

  2. The balance amount after the discount provided in the multi brand vouchers is availed, will have to be paid at the time of purchase.

The Multi-brand voucher shall be valid for the period as mentioned on the voucher access page. These are third-party brands and are governed by additional terms and conditions of such brands.

 

Q19.) What is Digital Gold Voucher?

  1. With this Product Plan, a Digital Gold Voucher worth ₹49 (basis the product plans opted) will be given.

 

Q20.) How to redeem Gold Voucher?

    1. Digital Gold can be redeemed by download the Finserv Markets App from the play store or app store.

    2. Click on Digital Gold

    3. Click on Buy Now

    4. Click on Redeem

    5. Apply the coupon code shared in mail.

    6. Click on redeem.

    7. Get a successfully redeemed screen.

 

Q21.) What is the validity of the Digital Gold Voucher? 

  1. Within 30 days of the purchase of the Product Plan otherwise the benefits will lapse.

 

Q22.) Can I buy these services individually?

  1. No. All of these services are integral part of the Product Plan and are available in aggregation and cannot be availed in parts.

 

Q23.) How many times can I buy this Product Plan?

  1. There is no restriction on the purchase of MARKETS+ Product Plan.