PRODUCT FAQs

 

Q1.) What is "MobiProtect- Mobile Protection" by Bajaj Finserv Direct?

While buying a new smartphone, it is very essential to buy the right Protection Plan.

Mobile phones are prone to various kinds of damages like accidental and liquid damages. And it becomes very cumbersome to get them repaired and the cost is too high. MobiProtect Mobile protection is a 365 Day long complete post-purchase, hassle-free solution for your mobile phone, covering all* mobile related post-purchase issues for you.

 

Q2.) What issues are covered under MobiProtect Mobile Protection?

With MobiProtect, Bajaj Finserv Direct brings you a bucket of services and offerings (refer to the grid)

  • Accidental Damage

  • Liquid Damage

  • Standard Fire and Special Perils

  • Burglary and Robbery Cover

 

 

Q3.) What are the other Features & Benefits of MobiProtect Mobile Protection?

  1. ZEE5 1-year subscription

  2. EROS Now 1 Year subscription

  3. Single Call to Block

  4. Emergency Travel Assistance

  5. Complimentary Fraud Protection

  6. Completely Hassle-free Paperless Claim Process

 

 

Q4.) Who is providing these services?

'MobiProtect Mobile Protection' is a Bajaj Finserv Direct offering. The Insurance cover is provided by Bajaj Allianz General Insurance Company Ltd., and the other benefits (ZEE5 and EROS Now subscription, Single call to block, Emergency Travel Assistance, Complimentary Fraud Protection) are offered by Complete Card Protection company (CPP).

 

Q5.) How can I Buy MobiProtect Mobile Protection for my Smartphone?

You can buy MobiProtect Mobile Protection only on EMI Store. (www.bajajfinservmarkets.in/emistore)

While selecting the smartphone of your choice you can add MobiProtect Mobile Protection along with the device in the same cart.

 

Q6.) Can I Buy MobiProtect Mobile Protection after I've already purchased the phone?

No. You can only buy MobiProtect Mobile Protection along with a Smartphone purchased on EMI Store through website and in case of a special offer for you, our call centre will inform you for post sales purchase.

 

Q7.) How will my policy be activated?

There is no activation required. Your policy will get activated through the details you have already provided at the time of placing the order from product delivery date in case you had purchased MobiProtect from EMI Store website and Sale Date in case you had consented to purchase MobiProtect through our call centre.

 

Q8.) Do I need to provide any additional information for activation of the policy?

No. You don't need to provide any additional details apart from what you had provided to Bajaj Finserv Direct at the time of purchase.

 

Q9.) How do I get a policy confirmation?

You will receive the Policy details in two parts:

  1. For details related to Insurance coverages (Accidental, Liquid, Theft, Fire and Burglary), you can download the features and benefits document from My Orders Section from the EMI Store website.

  2. Other Features (Sony Liv and EROS Now subscription, Single call to block, Emergency Travel Assistance, Complimentary Fraud Protection) e-pack will be shared with all the necessary redemption codes for the subscription services, will be shared by Complete Card Protection company on your registered mobile number and Email ID.

Note: The redemption codes are shared on our behalf by our partner CPP, and will be shared with you on your registered mail ID and Mobile number.

 

Q10.) When can I make a claim?

You are eligible to make a claim anytime post the start date as communicated over activation document till the date when policy expires. Policy will expire after 1 year from the start date.

 

 

 

CLAIM FAQs

Claim Process:

1.) Click on https://general.bajajallianz.com/BagicNxt/genclaims/MyHomeDigitalClaims/IntimationMainPage.jsp

2.) Select New Claim Intimation from the drop down

 

 

 

3.) Fill in the Policy Number

 

 

 

4.) Fill in all the below details

 

 

 

5.) Fill in all the below details.

 

 

 

6.) Fill in all the below details and click on I agree.

 

 

Post click on I Agree, you will receive the claim Intimation number on your registered mail ID and Mobile number

 

UPLOAD INTIMATION DOCUMENTS

 

1.) Select Upload Intimation Documents from the drop down.

 

 

 

2.) Upload the list of required documents.

 

 

 

KNOW YOUR CLAIM STATUS

 

1.) Select Know your claim status from the drop down.

 

 

 

2.) View the status of your claim

 

 

 

3.) Select New Claim Intimation from the drop down

 

 

 

4.) Fill in the Policy Number shared with you in the Product Features and Benefits Document.

 

 

 

5.) Fill in all the below details with your registered Mobile Number.

 

 

 

6.) Fill in all the below details.

 

 

 

7.) Click on I agree and Proceed.

 

 

 

UPLOAD INTIMATION DOCUMENTS

 

1.) Select Upload Intimation Documents from the drop down.

 

 

 

2.) Upload the list of required documents.

 

 

 

KNOW YOUR CLAIM STATUS

 

1.) Select Know your claim status from the drop down.

 

 

 

2.) View the status of your claim

 

 

 

Q2.) What are the documents necessary for applying for claim?

  1. Claim Form: Not Mandatory

  2. Claim Photographs: Mandatory

  3. Repair Estimate: Repair Estimate from Authorized Service centre is mandatory in case the device is not repaired at the time of claim intimation.

  4. Repaired Bill: Repaired Bill from Authorized Service centre is mandatory in case the device is already repaired at the time of claim intimation.

  5. Cancelled cheque: Mandatory

  6. PAN Copy: Mandatory

  7. Address proof: Mandatory (It has to be a Govt. ID)

  8. Insurance Certificate/ Policy Copy: Not Mandatory

  9. Claim Bill: Not Mandatory

  10. FIR/ Policy Panchnama: Mandatory in case of Theft/ Burglary/ Robbery Claims.

  11. Invoice Copy: Mandatory

Others: As required (Based on the type of claim, additional documents might be needed for processing the claim, hence this provision.

 

Q3.) How can I check the status of my claim?

You can know the status of your claim by selecting Know your Claim Status” from the drop down.

Enter “Claim Intimation Number” which you would have received on your registered mobile number and email ID at the time of describing the claim incident.

 

 

 

Q4.) In what cases can my claim can be rejected? Can I claim again?

The claims are rejected in case the cause of damage is out of scope as per the policy terms and conditions*. The reason of rejection is clearly communicated in case of a repudiation. You can claim again, but not for the earlier rejected reason.

 

Q5.) Do I have to pay anything for claim process?

No, you don’t have to pay anything at the time of claim, the deductible amount will be reduced from your claim payable amount and the balance will be paid.

 

Q6.) How will I receive the claimed amount?

You shall receive the claim amount in the bank account whose details are shared with us at the time of claim registration.

 

Q7.) When will I receive the claimed amount?

We will process the claim payment within 7 Working day after submission of complete and correct claim documents, provided the claim is admissible.

 

Q8.) Can I raise multiple claims?

Number of claims are restricted to 1 Claim for screen damage and 2 claims for other (covered under pointnumber2).

 

Q9.) What is the TAT in which I am required to apply for claim?

 The claim needs to intimated within 24 Hrs of the incident.

 

Q.10) What is the TAT allowed to me to submit my documents? As I might not have all of them at the time of registering for claim?

The TAT for submission of first set of documents is 7 Days. Adequate time will be provided for submission of any additional documents (if required) on case to case basis. 

 

Q. 11) What is the TAT of claim settlement, in case I have submitted all the necessary documents at the time of claim registration?

 It will take 7 working days for claim settlement, if you have submitted all the required documents.

 

Q12.) What if I want to change the device covered under policy?

You can't change the device covered under policy. The policy is restricted to the person (and Device) in whose name (and IMEI Number) the invoice is generated. Gifts would only be applicable if the invoice is in the name of the End User.

 

Q13.) What if I resell the device? Is the policy transferable? What if I'm buying the device as a gift for someone?

Transfer and Resell are not covered under the policy.