Saregama-Carvaan FAQ

1.       What is Saregama Carvaan?

Saregama Carvaan is a music player that comes with 5000 pre-loaded MP3 songs from the Saregama catalogue. The songs are categorized by Artistes, Moods and Geetmala Hits.

Artiste category: 24 channels dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh etc.

Moods category: 9 mood based channels including Romance, Sad, Happy and Sufi.

Geetmala Hits category: 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

You can also enjoy FM channels or listen to your personal collection of music via Bluetooth and USB.

2.       How do I power on/ off Saregama Carvaan?

To power on/ off Saregama Carvaan, press the power button on the top right hand corner.

3.       What are the different colour variants available in Saregama Carvaan?

Saregama Carvaan is available in Walnut Brown, Cherrywood Red, Charcoal Grey, Oakwood Brown, Electric Blue and Porcelain White

4.       Whats the delivery TAT for Saregama Carvaan?

It's between 5-7 days basis the city.

5.       Can I answer phone calls using Saregama Carvaan bluetooth?

There is no call answering feature. Saregama Carvaan supports only Bluetooth pairing and music streaming via the Carvaan speakers.

6.       Can I connect Saregama Carvaan using an AUX to an external device and play music? bluetooth

There is no AUX support. It cannot be connected to an external music player or a device. But it does offer headphone jack.

7.       What are the different tune in modes available on Saregama Carvaan?

Saregama Carvaan has 4 modes i.e. Saregama mode, Bluetooth mode, FM mode and USB mode. To switch to any of these modes, press the corresponding button on Saregama Carvaan.

Here's a quick summary of what you can look forward to in each of these modes:

  • Saregama Mode: Enjoy 5000 pre-loaded songs from the Saregama catalogue spamming across categories like Artistes, moods and Geetmala. The songs spam across genres like ghazals, bollywood, devotional etc.
  • Bluetooth mode: Stream songs on your personal devices like mobile phone, tablets via Bluetooth to Saregama Carvaan
  • FM mode: Tune in to local FM channels
  • USB mode: Plug your USB Flash drivein to Saregama Carvaan to enjoy your personal collection of MP3 songs

When you power on Saregama Carvaan for the very first time or reset it, it will automatically be set to the default mode i.e. Saregama mode.

8.       How do I navigate Artistes, Moods and Geetmala categories in Saregama mode?

When you switch to Saregama mode, by default one of the stations from the Artistes category will start playing automatically.

To switch to another category (Moods/ Geetmala), press the corresponding category button.

To change stations within a category, turn the station selector left/ right.

9.       I can see a big dial on Saregama Carvaan. What is it?

This dial is a station selector and allows you to switch between music stations.

Here's how you can use the station selector across different modes:

  • Saregama mode: turn left/ right to change music stations when within Artistes/ Moods/ Geetmala category
  • USB mode: turn left/ right to navigate across folders on the pen drive
  • FM mode: turn left/ right to change to previous/ next FM channel

Note: the station selector is disabled in Bluetooth mode

I can see <> buttons. What is it?

<> buttons represent the previous/ next respectively.

Here's how you can use these buttons across modes:

  • Saregama mode: go to previous/ next song
  • USB mode: go to previous/ next song
  • FM mode: go to previous/ next FM channel

Note: <> buttons are disabled in Bluetooth mode.

10.       How do I change the volume level on Saregama Carvaan?

There is a volume dial on the right side of Saregama Carvaan. Move the dial up/ down to change the volume.

11.   What information is shown on the display panel?

Here's the list of details shown on the display panel:

a. Mode indicator

  • Saregama mode: the panel shows the name of music station and name of the song that is currently playing
  • Bluetooth mode: Bluetooth indicator on the panel will be displayed. In addition, you will also be able to see whether or not your Bluetooth device is currently connected to Saregama Carvaan
  • USB mode: the panel shows the folder name and song name that is currently playing
  • FM mode: FM indicator on the panel will be displayed. You will also be able to see the frequency of the FM channel that is currently being played

b. Battery

  • Whenever Saregama Carvaan is in use, the battery indicator will always be displayed on the panel

12.   What happens if I press the reset button?

When you press the reset button, Saregama Carvaan will be set to default factory settings. In this case, you will need to re-pair your Bluetooth device and re-set the category/ channel, you would like to listen to.

13.   There is a light indicator next to the power button with a battery icon. What is it?

The light indicator turns on when Saregama Carvaan is being charged. This light is automatically turned off when the battery is fully charged.

14.   How do I pair my mobile phone via Bluetooth to Saregama Carvaan?

To pair your mobile phone to Saregama Carvaan, follow the steps below:

  • Press the Bluetooth mode button on Saregama Carvaan
  • On your mobile phone, turn on Bluetooth. Select 'Saregama Carvaan' from the list of available bluetooth devices
  • Your mobile phone will now get paired automatically with Saregama Carvaan

Once your mobile phone is paired, the display panel on Saregama Carvaan will show 'BT Device Paired'.

Please note:

a. At any given time, you can pair only one device with Saregama Carvaan

15.   I am in Bluetooth mode. Can I stream songs from Saregama Carvaan to my mobile phone?

You can only stream music from your phone, laptop or any other Bluetooth enabled device to Saregama Carvaan.

16.   How do I listen to songs stored on my pen drive on Saregama Carvaan?

To play songs from your pen drive on Saregama Carvaan, follow the steps below:

  • Plug your pen drive into the USB port on Saregama Carvaan
  • Press the USB mode button
  • The first available song will start playing automatically
  • To move across folders on your pen drive, turn the station selector left./ right

Please note:

  • Saregama Carvaan supports pen drive upto USB version 2.0
  • You cannot play songs from external hard drives, mobile phones, laptops etc. on Saregama Carvaan. You can only play songs from pen drives with a storage capacity upto 64 GB

17.   How do I set FM channels on Saregama Carvaan?

To listen to an FM channel, follow the steps below:

  • Press the FM mode button
  • The first available FM channel will automatically start playing
  • To switch to another FM channel, turn the station selector left/right or press the < > buttons

18.   I am in FM mode. Can Saregama Carvaan also receive AM/ SW radio signals?

Only FM channels will play in FM mode. Other radio channels on AM, SW bands will not work.

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

19.   Does Saregama Carvaan come with a remote?

Yes. Saregama Carvaan comes with a remote.

Please describe the functionality of the Saregama Carvaan remote.

You can use the remote in the following instances:

  • Mode selection: to select your preferred mode
  • Category selection: to select your preferred category when in Saregama mode
  • Manage song playout: to move to the next/ previous song or play/ pause the song
  • Volume control: to increase/ decrease volume

20.       Can I power on Saregama Carvaan from the remote?

No. the remote does not allow you to power on/ off Saregama Carvaan

  • Open the battery compartment
  • Insert a fresh CR2025 battery with the correct polarity (-/+)
  • Close the battery compartment
  • Discard the used battery

21.       Which batteries can be used in Saregama Carvaan remote?

A CR2025 battery is used in Saregama Carvaan remote.

22.   Does the remote come in different colours?

No. The remote comes only in one colour.

23.       Is there any warranty on the remote?

No. there is no warranty on the remote.

24.   I have misplaced/ lost the remote. What should I do?

If you have misplaced/ lost the remote, you can order another remote from www.saregama.com/carvaan/accessory/buy-now

25.   What are the charges of buying an additional remote?

Remote is sold separately at Rs 150 per unit. Shipping charge of Rs 100 will be levied separately. Ensure to buy remote only if your unit is remote compatible.

 26.       I have bought an additional remote. However, it is not working with my Carvaan - Bengali. Why so?

Your Carvaan may not be remote compatible and hence, the remote is not working.

 27.       What are the size specifications of Saregama Carvaan ?

Here are the dimensions approx: 27 cm (L), 17 CM (H), 8 Cm (W)

 28.       What is the weight of Saregama Carvaan?

The standalone weight of the Saregama Carvaan unit is approximately 1.5 kgs.

 29.       What is the power of the speakers?

The power of Saregama Carvaan speakers is 6 Watts.

 30.       Does Saregama Carvaan have a slot for a micro USB card?

There is no Micro SD slot on Saregama Carvaan.

 31.       What is the battery and adaptor specification?

Saregama Carvaan has a rechargeable Li-Ion battery with a capacity of 2200 mAh. Adaptor rating is 5V, 1A.

 32.       How do I charge Saregama Carvaan?

Saregama Carvaan comes along with a wall charger. Plug the adaptor into a power socket. Connect one end of the USB cable to the adaptor and the other end to the micro USB port on the back panel of Saregama Carvaan. Turn on the switch and Saregama Carvaan will start charging.

It takes 2-3 hours to charge Saregama Carvaan completely. Whilst the battery is being charged, you will be able to see a red colour light next to the power button. This light will automatically turn off when the battery has been fully charged.

A fully charged battery, should last for 5-6 hours of playout time.

You can also look at the battery icon on the display panel for an indication of how much charge is available on Saregama Carvaan.

If you wish, you can also detach the adaptor and plug the cable into an alternate USB port on your laptop, music system etc. to charge Saregama Carvaan.

Please note, you cannot use Saregama Carvaan to charge any other device like a mobile phone/ tablet.

 33.       I have lost the charger that came along with Saregama Carvaan. Is there any other way I can charge Saregama Carvaan?

You can use a power bank or any mobile phone/ tablet charger that has a micro USB cable to charge Saregama Carvaan. Any charger compatible with an Android device can be used to charge Saregama Carvaan.

 34.       Can I use Saregama Carvaan whilst it is being charged?

You can use Saregama Carvaan whilst it is being charged.

 35.       How long does the battery last on single complete charge?

Once charged completely, enjoy 5 hours of playtime.

 36.       What does the warranty cover?

The warranty covers the following:

a. 1-year warranty on all parts of the Saregama Carvaan. This includes repair, replacement of damaged parts and servicing

 37.       What if lose my warranty card?

A warranty card is typically used to indicate the date of purchase. In case you lose the warranty card, you can provide us with original invoice for Saregama Carvaan.

 38.       I purchased Saregama Carvaan online. No warranty card has been issued to me. Can I still take advantage of the warranty cover?

To take advantage of the warranty cover, you can provide us with the original invoice of Saregama Carvaan.

 39.       Is the warranty applicable only in India?

Yes. The warranty on Saregama Carvaan is applicable only in India.

 40.       My Saregama Carvaan is not functioning properly. Where do I get it repaired?

Our service centres are available across select cities in India.

If you are in a city where we have a service centre, please call us on 1800 102 7799 and we will arrange for our technician to visit your home and resolve the issue. You can also email us on feedback@saregama.com

If our service centre is not available in your city, you will need to take your Saregama Carvaan to the nearest city which has our service centre.

If your Saregama Carvaan is under warranty, please make sure you provide our technician with a copy of the warranty card/ original invoice.

 41.       How many songs are pre-loaded on Saregama Carvaan?

Saregama Carvaan is pre-loaded with 5000 MP3 songs.

 42.       Which artistes are available in Saregama mode?

The artistes category in Saregama mode has 24 channels dedicated to legends like Lata Mangeshkar, Mohammed Rafi, Kishore Kumar, Jagjit Singh etc. For a full list of all channels available on www.saregama.com

 43.       Name a few mood based channels in Saregama mode

Saregama Carvaan comprises 9 mood based channels including Romance, Sad, Happy and Sufi.

 44.        How many Geetmala channels are available in Saregama mode?

There are a total of 50 Geetmala channels spanning across five decades of the Geetmala Ki Chaon Mein collection by Ameen Sayani.

 45.       I am trying to Gift Saregama Carvaan from saregama.com to my friend based in UK. I am unable to do so. Why?

Currently, Saregama Carvaan can be gifted to residents of India only saregama.com.

 46.       I want to cancel my order for Saregama Carvaan. I am unable to do so. Why?

Cancellation is allowed only until your order hasn't been dispatched. Your order must have been dispatched and hence, you are unable to cancel it.

 47.       Why is my Saregama Carvaan not catching FM signal or it catches the signal in one room and not in the other.?

Catching of external FM signal entirely depends on the strength of the signal in your area. If the location or area where you have kept the Saregama Carvaan has a weak FM signal, there is a possibility that you may face interruption in FM output.

 48.       Can I select the songs on my own?

The songs play in a random order. The songs cannot be selected manually . Though there is a Previous (<) and Next button(>) in case you want to jump to another song.

 49.       Can I create my own playlist?

No, you cannot create your own playlist though you can play your own songs through USB or Bluetooth.

 50.       Can I extend the warranty?

No, there is no such facility right now.

 51.       What is Cancellation Policy ?

An order placed can be cancelled only before the dispatch of the product. If the product has been dispatched from the warehouse, the order cannot be cancelled.

If the order has been dispatched, the option will be automatically disabled. No cancellation will be accepted after the product has been dispatched.

 52.       How do I cancel the order?

"Cancel" order option would be reflected only if your order has not been dispatched yet. In case the order has been dispatched, there will be no option to cancel the order

 53.       How long does the cancellation process take?

An order placed can be cancelled only before the dispatch of the product. The cancellation request will be registered immediately.

 54.       What is Warranty Policy ?

Warranty will be valid only when the Warranty Card or original Purchase Invoice are presented together for service

  • Saregama reserves the right to decline warranty service, if the above documents are not presented or if the information contained is incomplete or the Warranty Card is found to be tampered with.
  • This Warranty shall not cover any damages resulting from un-authorized adaptations or adjustments to the product.
  • This Warranty will be void if the serial no. on the product has been altered, removed or defaced.
  • This Warranty does not cover damage caused to the product due to improper usage by the customer or incorrect connection of the product to any external equipment which not approved by Saregama. Any deficiency in product performance due to signal reception through third party equipment or third party software will not be under the purview of this warranty.
  • This Warranty does not apply to normal wear and tear to the memory card, speaker, battery and display panel if the product is used in commercial, business, industrial, educational or rental applications.
  • This Warranty shall not apply to damages caused to the product by accident, lightening, fire, water or liquid spillages, sudden drops, excessive shock or any external cause beyond Saregama's control and/or any damage caused due to tampering of the product by an unauthorized agent.
  • This Warranty does not cover liability for loss of data. If the content of the memory is altered, deleted, or in any way modified, Saregama shall not be responsible and if serviced under warranty, the product will be returned configured as originally purchased.
  • Saregama reserves the right to replace the defective part with an equivalent and/or reconditioned unit.

 55.       What is the Return Policy ?

The product is non-returnable.

Every product goes through a rigorous testing so the chances of product being defective are negligible. In case the product has any manufacturing defect or software issue, you can reach out on the toll free number 18001027799. A service agent will come to your door step (if within serviceable area, else you can drop and pick the product from the specified service center) and test the product thoroughly against all issues or defects. If any issue found, the defective part will be replaced by the service agent.

In case the product is irreparable attributable to any manufacturing defect, it will be replaced by the service agent.

 56.       Whom do I contact for After Sales Service within warranty period ?

A dedicated toll free helpline number can be called up from 9 am to 9 pm from Mon- Sun. A service agent/ technician will come to your home and check the product for any issues. After sales service support is available through 260+ service centers.

Toll Free number: 18001027799

The technician will investigate the product for any defects and issues. If the product is within warranty, the faulty parts would be replaced/ repaired free of cost.

The home visit will be available for areas which are being covered under Free Home visit facility. Currently there are 260+such locations which are covered under this.

In case, the area falls under non- eligible for free visit, customer will have to arrange for the pick and drop the product to the service center and service will be done free of cost

If the product is out of warranty or in absence of warranty card, customer will need to call up the toll free number and arrange for the repair/ service at his own expense.

 57.       What is the Replacement Policy ?

The product will be replaced only if the issue is found to be irreparable.

 58.       What is Dead on Arrival Policy ?

Dead on arrival applies when a newly purchased product does not function at all. In such a case, it will be replaced free of cost by Saregama’s service centre. However, such cases need to be reported within 10 days from the date of receipt of the product.to report such a case, call on 08879020195. A service agent will visit your house to check the product. If found to be in a non-working condition, the product will be replaced.

Dead on arrival doesn’t apply to the following cases:

  • If the product has been damaged / tampered/mishandled with by the customer
  • If the customer is not able to provide the original invoice
  • If the customer has registered a return request for the product
  • Loss of any spare part by the customer
  • Any other wear and tear caused to the product by the customer

 59.       What is the Refund Policy ?

Any refund will be made only in case the order is cancelled before the dispatch. If the product has been dispatched to the customer, no refund shall be done. The refund will not be applicable in the below scenarios;

  • Change of mind
  • Wants a different color
  • Product does not meet the expectation
  • No longer need the product
  • Change of mind
  • Loss of any spare part at customer's end
  • Any other wear and tear caused to the product at customer's end

 60.       How do I activate warranty on Saregama Carvaan?

To activate warranty, SMS the serial no. printed on your Carvaan. SMS 'SC Serial No.' to 5676784

 61.       What is the warranty period for Saregama Carvaan?

Saregama Carvaan comes with 1 year warranty. The start of a warranty is determined basis the date of invoice. Free warranty is valid for upto 1 year from the date of purchase against any manufacturing defect. Warranty does not cover physical damage.

 62.       What is out of warranty?

Saregama Carvaan comes with a 1 year warranty. Any issue occurring after the applicable warranty period will be treated as out of warranty.

After one year of the purchase, any service related issue will be treated as an out of warranty case and will be serviced basis the applicable service charge and price of spares applicable at that point of time.

 63.       My 1-year warranty is over. I am facing a service related issue with my Saregama Carvaan? What should I do?

If you are facing any service related issue post the 1-year warranty period, you may call on the toll free no. 18001027799 to register the issue. The customer care representative will check your warranty status on the call.

If your warranty period is over, you can still get your issue registered. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

 64.       I have lost my invoice. How do I avail of the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

In case, the order was placed online on any website where Carvaan is listed (any market place), please present the bill received on email. If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

 65.       My friend gifted Saregama Carvaan to me. I don’t have an invoice. How do I avail the warranty?

Invoice is mandatory to avail warranty. In case the invoice is unavailable, the issue/ complaint/ service request will be considered as out of warranty. Any repair/ service needed will be addressed to and he repair will be chargeable as per the applicable service charge and price of spares applicable at that point of time.

If you had previously registered the warranty through SMS, please do mention the same to the customer care representative for him to validate your warranty validity.

 66.       Do I need to carry the product to the service canter?

Doorstep warranty is available in select cities. The allotted technician will visit your place to fix the issue as per the appointment scheduling. If there is no doorstep facility available in your location, you will have to carry the product to the nearest service center.

 67.       What happens in case any issue arises after repair (post warranty)?

If the product has undergone repair post warranty and if an issue arises again with the product within 30 days, there will be no service visit charges applied.

Spare parts also come with 30 days warranty.

If within 30 days issue occurs with the same spare part, it will be covered under 30 days spare part warranty.

In case a different spare is used up within 30 days of visit, spare will be charged as per the applicable rate.

 68.       What is the price of different spares service charges post warranty?

Spares

Charges(Rs.) inclusive of GST

Switch Board

160

Key Board

145

Volume Board

185

Main Board

270

USB Board

110

Battery

170

Screen + backlight

340

Speaker

170

 69.       What are the visit charges?

Rs.350 will be charged for the visit. Spare part courier charges will also apply.

 70.       What if there is a physical damage after the warranty is over?

Physical damage will not be serviced under warranty or out of warranty period.