Terms & Condition

Terms and Conditions- 2018


By clicking on the “I Agree to the Terms & Conditions” tab, you hereby acknowledge and agree that you (i) are at least 18 years of age, (ii) can understand, read and write in the English language, (iii) has read and understood the terms and conditions and (iv) shall be bound by these terms and conditions.

You agree that your action of clicking on the “I Accept” tab constitutes a valid acceptance by you of these terms and conditions. If you disagree with these terms and conditions or any part hereof, you must not proceed further.

Unless the contrary intention appears, words denoting the singular shall include the plural and vice versa and the word representing any gender shall be deemed to include all other genders.


  1. “BFL” shall mean Bajaj Finance Limited.
  2. “BFL EMI Card” shall mean the BFL Existing Member Identification Card issued to BFL’s customers.
  3. “Customer” or “you” refers to an existing customer of BFL who has a BFL EMI Card.
  4. “Dealer” shall mean any person, firm, or corporation who has entered into an alliance with BFL for the purpose of selling the Products to the Customers by way of Loan.
  5. “EMI Store” shall mean and refer to the online customer portal of BFL which inter alia enables the display of various offers to the Customers on the products listed by Dealers and available at www.bajajfinservemistore.in.
  6. “Loan” means the loan applied for by the Customer for purchasing the Product.
  7. “Offer” shall mean the offer to sell Products by the Dealer on the EMI Store.
  8. “Products” shall mean the digital and consumer durable products purchased by the Customers from the Dealers on EMI Store on Loan from BFL.
  9. “Website” refers to https://bajajfinservemistore.in

The Customer agrees and understands that -

  1. You are opting to apply for a Loan to purchase the Product(s) and that the Loan may be granted to you at the sole discretion of BFL.
  2. The Offers are being extended by the Dealers to BFL’s Customers, and BFL is only communicating these Offers on behalf of the Dealer and is not providing the Offers or itself selling any of these Products. Accordingly, BFL will not accept any liability in relation thereto and will not be responsible for any failure by the Dealers to honor the Offers or any other aspect in relation to the Offers and/or Products.
  3. You understand and accept that you cannot reject, decline or exchange the Product if it is already in transit or if it has been delivered to your designated delivery address, except in circumstances where the delivered Product is defective, damaged, tampered, unsealed or does not match the Product purchased.
  4. BFL is neither the manufacturer nor the supplier of the Products under the Offer and does not guarantee and make any representation about the usefulness, worthiness, quality, features, availability or non-availability and/or character of the discount / benefit or of the Products.BFL, its group entities/ affiliates or their respective directors, officers, employees, agents, vendors, etc., shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered by a Customer, directly or indirectly, by purchase, use or non-use of the Products.
  5. The Products offered by the Dealers may also be available at other stores/online platforms. The Customer’s discretion is advised in this regard.
  6. The Dealer shall be solely responsible for the status, availability, condition, quality, delivery etc. of the Products. BFL shall not have any liability or responsibility whatsoever with respect to the Products including but not limited to their use, delivery or non-delivery, errors, accidents, theft, fraud or destruction. In the event you face any Product related issues, please contact the Dealer.
  7. Any tax or other liabilities or charges payable to the government or any other statutory authority/body or any participating establishment, shall accrue to the Customer due to availing of the Offer. Tax deducted at source, if any, on the monetary value of the Offer and /or Product shall be payable by the Customer.
  8. BFL shall not be liable for any oversight on your part to update yourself or your lack of awareness of the changes in the Product Offers and/or the terms and conditions governing the access and use of EMI Store.
  9. The Dealer has entered into an alliance with BFL on a principal-to-principal basis and does not and shall not be deemed to be an agent, partner or joint venture partner, representative of BFL or have any analogous relationship. No contention to the contrary will be raised at any time by you.
  10. The existence of a dispute, if any, regarding the Offer and/or Product shall not constitute a claim against BFL and any complaints, concerns or disputes shall be settled by the Customer directly with the Dealer.
  11. BFL reserves the right to disallow a Customer from availing the benefits of EMI Store if BFL suspects any fraud, misrepresentation, unlawful, illegal activity being carried out by the Customer.
  12. BFL reserves the right to modify/ change all or any of the terms applicable to EMI Store or to discontinue EMI Store without assigning any reasons and any prior intimation regarding the same may be provided at BFL’s discretion.
  13. BFL shall under no circumstance be liable if the Website/EMI Store is unavailable or there is any delay in the functionality of the Website/EMI Store for any reasons whatsoever, including but not limited to, acts of God, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of BFL.
  14. You declare that all the particulars and information and details as may be provided by you are true, correct, complete and up-to-date in all respects and you have not withheld any information whatsoever; and you agree to update information from time to time to keep it accurate and complete.
  15. You agree to take all necessary precautions, including protection of passwords and other information, to prevent unauthorized use of the Website/EMI Store and agree not to use the Website/EMI Store in any manner not authorized by BFL. In the event that you become aware of any unauthorized access to the Website/EMI Store through your user account, you agree to promptly notify BFL of the same by using the details provided below
  16. You agree to indemnify and at all times hold harmless BFL and its officers, directors, employees etc. from and against all actual or threatened actions, claims, demands, proceedings, loss, damages, costs, charges and expenses whatsoever which BFL may at any time incur, sustain, suffer or be put to as a consequence of, or arising out of any action or omission on your part by accessing and/or using EMI Store and the Website/EMI Store.
  17. Further, you hereby agree to indemnify BFL and its officers, directors, employees and undertake to keep BFL and its officers, directors, employees indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal and attorney expenses and any amounts paid by BFL to a third party in settlement of a claim or dispute) incurred or suffered by BFL arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that arises due to your breach of any provision of these terms and conditions.
  18. You consent to and authorise BFL to collect, use, process and store of all the information submitted by you to BFL and /or its agents and further authorize BFL and/or its agents to exchange, share or part with all such information to any third party including but not limited to its group companies, business associates, financial institutions, credit bureaus, etc. for credit rating, marketing or promotion of BFL services or products or that of its associates including business associates and affiliates or for enforcement of BFL’s obligations and you agree to not hold BFL (or any of its group companies or its/their agents/representatives) liable for the collection, use, processing, storage and/or sharing of the information as stated above
  19. You expressly authorise BFL, its group companies, affiliates and/or business associates and their respective representatives to send you communications regarding loans, insurance and their respective products and/or services through telephone calls/SMSs/emails/post etc. including but not limited to promotional communications. You understand that you can at any time opt to not receive any telecommunication.
  20. You understand and agree that while BFL, its authorized agents and affiliates will take commercially reasonable precautions from keeping the Website/EMI Store virus free and secure. BFL, its authorized agents and affiliates do not warrant that the Website/EMI Store or any data, user content, functions, or any other information offered on or through the Website/EMI Store will be uninterrupted, or free of errors, viruses or other harmful components, and do not warrant that any of the foregoing can be amended. BFL will not be liable to you for the aforesaid in any way or in relation to the contents of, or use of, or otherwise in connection with, the Website/EMI Store.
  21. Any correspondence to BFL regarding the Loan should be written to BFL at wecare@bajajfinserv.in.
  22. Any dispute or differences arising out of or in connection with your access and/or use of EMI Store shall be subject to the exclusive jurisdiction of the courts of Pune and shall be governed by the laws of India