Replacement Policy

Replacement Policy

 

What are the conditions for Replacement?

Items within return window are eligible for free replacement. The replacement order will be shipped through standard shipping once the original order is returned. Replacements can be requested if the following conditions apply

Item received is physically damaged

Item received has missing parts or accessories

Item received is different from their description on the product detail page; or

Item received is defective/does not work properly?

Before returning, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled

During replacement if the product is out of stock then the amount will be refunded to customer in their source account 

How to request a replacement?

A replacement request can be made within 10 (ten) days of receipt of the delivery of the order

Customer may initiate a replacement request by calling our customer care services at 1800-208-3388 / 1800-102-3388 and Customer can also write to Seller on support.in@vivo.com. Once Customer have discussed the nature of his replacement request with Seller’s customer care executives, they will try to resolve the issue with the device, and may, under certain circumstances, advice a replacement

How long does it take to replace Customer order?

Once Customer have raised a replacement request, Seller’s team will investigate and initiate the replacement process. After the request is accepted, the pickup of the originally delivered product will be scheduled and the pickup person will contact Customer on the day of the pickup. Also, Customer will receive an e-mail advising  Customer on the estimated delivery date of your new product. Based on customer’s location, delivery span varies. If Customer don't 

At the time of replacement, can Customer ask for a different product or different colour of the product to be replaced

No, Seller do not support change of product type or colour during any replacement

 

 


  

 

No, Seller do not support change of product type or colour during any replacement.