ACKO Car Insurance

  • Overview
  • Claim Settlement
  • Customer Care

Acko Car Insurance Online

ACKO Car Insurance Claim Process

When you get your car insured, the insurer promises to compensate you for the losses you might suffer if you were to face an unfortunate accident. So, when in need for this compensation, the first thing you are expected to do is make a claim. What does ‘filing a claim’ mean? It means to simply inform the insurer about the accident and the resulting damages to the car. With ACKO, making a car insurance claim is totally stress-free. All you have to do is contact the insurer in case of an accident and they’ll have your car picked up for repair within 2 hours*. Yes, it’s that quick! And, to top it off, if ACKO is unable to repair and deliver your car within 3 days, you get a reimbursement with cab vouchers for your daily commute (applicable in select cities only) or you can get cashless repairs done across all garages.

How to file Claim

Making a claim request is very easy! You can simply visit Finserv MARKETS to get your ACKO Car Insurance claim registered. Here’s how

  1. Head to the ACKO car insurance claim settlement page.

  2. Register your claim online by clicking on ‘Register a claim’.

  3. Log in using your registered mobile number.

  4. Click on ‘Claim Now’ on your policy card.

  5. Answer a few questions that follow, and you are done!

  6. ACKO will assess your claim request and their claims expert will get back to you shortly.

  7. ACKO support team then picks your car* for repair in about 2 hours.

  8. And your repaired car is delivered back home in 3 days.

*Applicable in select cities only

What is a Cashless Claim?

Cashless claims are something that every customer looks for when picking their insurer. When you opt for an insurance plan that offers cashless claims, you do not have to worry about the cost of repairs incurred due to an accident. All you have to do is, intimate a claim, take your car to the nearest network garage, pay your deductible amount and the rest of the expenses are taken care of by ACKO. Cashless claim settlement process helps to settle the bills for damages and repairs, and saves you the trouble of paying the expenses.

1. Document required for Cashless Claims

Filing your ACKO Car Insurance cashless claim is made completely hassle-free for its customers. ACKO does not ask for any physical documentation except in case of any major damage to your car.

So, what happens if your car suffers major loss? Here are the documents that you need to keep handy:

  • Copy of the registration certificate of your car

  • Copy of your driving license

  • KYC documents

What is a Reimbursement Claim?

In case of an accident, you are required to inform ACKO about the situation. The customer can get the repairs done only once the repair request has been approved by ACKO. He/she is then required to share a copy of the invoice with us to get the reimbursement for the repairs.

  • Document required for Reimbursement Claims

Filing your ACKO Car Insurance reimbursement claim involves very few steps. ACKO does not ask for many documents when it’s a reimbursement claim. You may be asked to provide your Driving License or RC on a case to case basis. All you have to share is the copy of the invoice and payment receipt for them to reimburse the repair amount.

Understanding Why Your Claim may get Rejected

When it comes to claim settlements, ACKO is known to provide transparent and quick claims approval. In case your claims don’t get approved, it is important to understand the different reasons why you claim was rejected. The ACKO claim team helps you understand why the claim settlement may not have been approved.

  • Incorrect information provided

Providing invalid details during the purchase of policy could result in claim rejection.

  • Claimed damage is not covered

In case the reported damage or loss is not covered by your policy.

  • Damage before policy purchase

In case the damage occurred before you purchased the policy, it could lead to an undesired claim settlement.

  • Malicious or illegal activity

Any malicious activity carried out with an intention to defraud the insurer.

  • Claim request outside policy period

If a claim is made outside the policy period.

We are here to help you

At Finserv MARKETS, we are committed to serve you better. Here’s how you can connect with us, should you need any help with ACKO Car Insurance

  • You can call the customer care number: 020-66399444 (Mon to Sat from 10 am to 6 pm)

  • You can write to us at: insuranceconnect@bajajfinservmarkets.in

  • You can also log in to our Customer Portal - https://www.bajajfinservmarkets.in/cust/#/ to view your policy details

  • You can download the Finserv MARKETS app. With our car insurance app[, you can easily manage your account and view your policy details.

At ACKO General Insurance

You can reach out to the team at ACKO General Insurance Ltd., should you have any queries or require assistance:

  • Customer Service Email: hello@acko.com

Contact the Call Centre via the ACKO Car insurance Contact Number: 1-800-266-2256

FAQs on ACKO Car Insurance Claim Process

  • ✔️How do I file a claim for my car insurance policy?

    You can visit Finserv MARKETS to get your ACKO Car Insurance claim registered. Here’s how

    • Head to the ACKO car insurance claim settlement page.

    • Register your claim online by clicking on ‘Register a claim’.

    • Log in using your registered mobile number.

    • Click on ‘Claim Now’ on your policy card.

    • Answer a few questions that follow, and you are done!

    • ACKO will assess your claim request and their claims expert will get back to you shortly.

    • ACKO support team then picks your car* for repair in about 2 hours.

    • And your repaired car is delivered back home in 3 days.

  • ✔️What are the documents required to file a claim?

    You don't need any documents to file a claim but you must inform the insurer about the incident right away. Having said that, the list of documents required to start your claim process depends on the type of incident or damage. In any case, you must keep the registration certificate and driving license handy. The previous policy document is also necessary if the claim is filed within 30 days of the policy start date. In case you don't have any of these with you, you need not worry. ACKO will send you the list of documents through SMS/Email along with a link to upload them.

  • ✔️My car is not in a condition to be driven. How can I get roadside assistance through my policy?

    You need not worry. If you have a Roadside Assistance Add-on cover, all you have to do is call 1800-266-2256 for roadside support. Refer to your policy document for the terms and conditions.

  • ✔️How do I track the status for my claim?

    ACKO will notify you on email/SMS at each step of the claim process.

  • ✔️How many times can I raise a claim with a Zero Depreciation cover?

    You can raise a claim unlimited times and it will be settled as per the terms and conditions of the policy. Refer to your policy document for the terms and conditions.