How to Claim Car Insurance

Understanding how to claim insurance for your car is an important part of buying motor insurance. In case of cashless claims, take your damaged car to a network garage. The garage will verify your insurance details and then repair your car. Post which, your insurance provider will settle the bills with the garage. In case of a reimbursement claim, you must inform your insurer as soon as there is damage to your car and file a claim form. After the repairs, you must submit all the original bills and receipts to your insurer and upon verification, the insurer will reimburse the cost of repairs to you. 

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What is Car Insurance Claim Settlement?

A car insurance claim is a process whereby an insured asks the car insurance company to compensate him/her for the damages that are sustained by his/her car after an accident. Or at times, it is when the insured asks the insurance company to represent him/her or intervene on his/her behalf when the insured is responsible for any unintentional damages caused to a third-party. Since one pays car insurance premium, it is one’s right to make a claim when he/she is involved in an accident.In the event of an unfortunate road mishap/accident, you can easily request a car insurance claim settlement online and if you have a comprehensive cashless plan, your bills are automatically taken care of.

Types of Car Insurance Claims

Essentially, there are two kinds of claims you can file. You may raise a cashless claim or a reimbursement claim with your insurance company. Both are explained further:

  • Cashless Insurance Claim -

If you have a car insurance policy, you may opt for a cashless claim settlement process. All you have to do is take your vehicle to a registered garage that is stipulated in the network and your bills will directly be paid by your insurance company. Whether you are requesting a car accident insurance claim process or any other claim, you don’t have to dip into your bank account. However, it is important to note that you might just have to foot the bill for voluntary and compulsory deductibles that you may have chosen when you bought your policy.

  • Reimbursement Insurance Claim -

In case you wish to take your car to your own garage, or do not have the facility of a cashless car insurance claim settlement, then you should raise a claim for reimbursement. Here, you have to settle bills yourself and then file a claim for reimbursement of funds from your insurance company. To do this seamlessly, you must make sure you maintain a record of all the original bills and other paperwork related to the repair of your car.

How to File a Cashless Car Insurance Claim

In a few convenient steps, you can file a cashless car insurance claim. These are mentioned here:


  1. Inform your insurance company concerning the claim as soon as possible. You can do this online through the website or by calling the company’s number. Your claim will then be officially noted and you will receive a number for reference (this will be used in further communication).

  2. A surveyor will then be assigned by the insurance company. In a car accident claim insurance process, this is absolutely essential and the surveyor will assess the damage done to your vehicle (and any other if applicable).

  3. A report will be provided by the insurer, and based on this, repairs will be carried out in a network garage.

  4. A claim form has to be submitted by you to your insurance company, and the claim will be settled directly with the network garage that undertakes your car repair.

How to File a Reimbursement Car Insurance Claim

The step-by-step process below shows how you can file a motor insurance accident claim by way of reimbursement:


  1. Let your insurer know about the fact that you wish to file a claim. You can call the customer service number or head to the website to do this. Your claim will get registered and you will receive a reference number for future use.

  2. In the event an accident has taken place, you have to file an FIR in a police station.

  3. The towing of your car to your preferred garage will be undertaken and a professional at the garage will carry out an inspection, making a report on completion.

  4. After this, your car will be repaired. You can pick up your car after work is over, but be sure to keep all receipts and bills in original.

  5. Provide your insurer with an application for a claim and all the necessary bills and paperwork of repairs in original form. The amount of your claim will be reimbursed after you have paid amounts for certain deductibles.

Documents Needed to File a Car Insurance Claim

You must be ready with the following documents when you file your claim:


  • Vehicle insurance policy

  • Details pertaining to your car

  • Insurance information

  • Accident or incident details

  • In case of a major accident or theft, an FIR report is required

  • In the event of a reimbursement claim, original receipts/bills should be provided


Car accident insurance claim settlement, in the vent of an accident, will be entertained by your insurer only if you submit all the required documents.

Common Reasons for Car Insurance Claim Rejections

If you wish to file a car insurance claim with success, you should know why a claim may be rejected and how to overcome these rejections. You can go through the following points for some guidance:


  • Claims will be rejected if the policyholder was driving without a licence or a valid licence. Therefore, not only do you have to drive with a licence, but it should not have expired. Moreover, you will face rejection if you drive without an insurance policy or a valid policy.

  • Claims may be rejected if you have an unforeseen incident outside a specified jurisdiction as mentioned in your policy.

  • If you drive under the influence of alcohol or a dangerous substance, your claim will be rejected, so you must drive in a sober state.

  • In case you submit false information while you are filing your claim, it will be grounds for rejection. You must provide correct details.

  • If you happen to repair your car without notifying your insurance company first, your claim may be rejected. Always intimate your insurer right after an incident.

Car Insurance Claim During Accidents

Accidents may be due to third-parties and these could be hit and run accidents or regular accidents. Accidents might also take place due to the fault of your own vehicle. Whether it's a hit and run insurance claim, or any other, you should know how to file the claims associated with a particular incident involving your car. A hit and run accident is when a third-party vehicle injures you and/or damages your car, but leaves the scene instantly. In a regular accident, you/your vehicle may be the brunt of another vehicle’s mishap. Either way, here is how to file an accident claim:


  • Inform your insurance company about any accident, and keep a record of the date, time and location if involved in a hit and run accident. Make a note of any CCTVs around the area.

  • Make sure you file an FIR.

  • A surveyor from your insurance company will assess the damage to your car, and make a report.

  • In the case of a cashless claim, your car will be towed to a network garage, get repaired and bills will be paid by your insurer. Contrastingly, in a reimbursement claim, you will be reimbursed after your car is repaired at your favoured garage.

The documents required for filing any claims pertaining to your car are the same as mentioned earlier.


Know More About: Personal Accident Cover in Car Insurance

Car Insurance Third Party Claim

Regarding car accident claims, if your car undergoes any damage or you get injured due to a third-party, you must file an FIR and intimate your insurance company at the earliest. Note down the third-party vehicle details too. After you register your claim with your insurer, the case will be transferred to a Motor Insurance Claim Tribunal. This court will decide the compensation that should be paid out to the injured party. You need the following documents ready for this kind of claim:


  • Claim form, signed duly

  • Copy of the registration of your vehicle

  • Your policy copy

  • Your driving licence copy

  • A copy of the filed FIR

Know More About: Third-Party Car Insurance

Car Insurance Claim During Theft

In the unfortunate event of your car being stolen, the first thing to do is to file an FIR. Then you must let your insurer know about the theft. Your local police station may locate your car, and in case this does not happen, a ‘No Trace Report’ will be made. Your insurance company will request your car keys, a copy of your FIR duly filed, your car’s registration details, etc. According to the IDV (Insured Declared Value) of your car, your insurer will compensate you.

To Conclude

As you can tell, a car insurance claim is only possible if you have insurance in the first place. Accidents happen by chance and you cannot foretell their occurrence however much you carefully drive your own car. Hence, to be in accordance with the law and to protect yourself from financial burden in times of emergencies like accidents, theft or any other road mishaps, you should get vehicle insurance at the earliest. The plans on Finserv MARKETS offer you an array of options in terms of conditions and clauses and you can choose one to match your distinctive requirements. 

Check Out Car Insurance Plans Available at Bajaj MARKETS



  • ✔️Can we claim car insurance for scratches?

    Yes, you can claim insurance for scratches, but only if you have a standalone own damage cover or comprehensive insurance. 

  • ✔️Which documents are required to file an insurance claim?

    Here are some of the documents that you may need to submit at the time of making an insurance claim:

    • Duly filled car insurance claim form

    • FIR of the incident

    • Your car insurance policy papers

    • Original bills and receipts of the repairs

  • ✔️How quickly do insurance companies pay out insurance claims?

    Different insurance companies have different timelines for paying out insurance claims. While some companies may pay out claims in just a few days, other companies may take weeks or months for the same.

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