The COVID-19 pandemic has significantly affected numerous industries in multiple ways. The healthcare industry is an example as health insurance trends were reshaped by this crisis. The pandemic created a massive impact on the health insurance market. Additionally, it altered the overall perception of health insurance, causing individuals to understand the value of having appropriate coverage in order to handle the rising expenses of medical treatment.
As a result of the pandemic, people have become more cautious of their own or their family member's health. Individuals have started to purchase health insurance coverage in order to financially safeguard themselves and their family members. Moreover, insurance companies have started implying new health insurance trends to make their product unique and more accessible.
Let’s talk about the emerging trends in health insurance and how it has changed the industry.
The demand for health insurance has surged as a result of COVID-19, and the industry is working hard to make a difference. Here are the details about the top health insurance trends in India.
Health insurance has experienced a comprehensive digital transition as a result of technology deployment. From business models and consumer experiences to operational procedures, everything has been completely automated and digitised.
Below are the health insurance technology trends that are enhancing the experience and transforming the healthcare insurance industry.
This technology aids health insurance companies in simplifying the claim management process. With the help of this, errors and the possibility of fraud are decreased, while consumer loyalty and trust are increased.
During the pandemic, the eSanjeevani project was inaugurated in 2021 to provide teleconsultation to millions of patients, including remote places and patients with comorbidities. The government's telemedicine effort has increased the availability of health care in most rural areas.
Machine learning has automated numerous operations, processing enormous amounts of data, predictive modeling, and customer service. It has a wide range of applications, including policy servicing, customer support, claim analysis and fraud prevention, and so on.
It is one of the best health insurance future trends that provides a reliable information format for storing personal health records and financing options. It enables quicker data access, lowers operational expenses, automates claim processing, and ensures confidentiality, security, and flexibility.
In healthcare, interoperability refers to the prompt and safe access and sharing of electronic health information. It is used to improve insured healthcare outcomes by keeping multiple participants in the healthcare system accessible. It is the collection of all healthcare information into a unified database that is readily available to healthcare professionals, insurers, and users. It is quite beneficial for evaluating data and forecasting trends.
Due to the COVID-19 pandemic, many people were pushed into isolation, which caused anxiety, depression, and loneliness. Many people suffered the tragic loss of loved ones, while others suffered the loss of careers, health, and other things. Thus, to help people struggling with these issues, insurers are now covering mental health care services including expert counselling, access to meditation applications, and so on.
Even though people know that taking health insurance is a wise decision, the majority of them haven’t taken it yet. These individuals are mainly from urban regions and people who have income issues. Therefore, to improve the health of this segment of people, the government has launched the Ayushman Bharat scheme and other healthcare programs. The introduction of these initiatives has made healthcare facilities more accessible and inexpensive.
A healthy lifestyle will result in fewer claims, which will increase revenues for the insurer. To compensate consumers for taking care of their entire wellness, several insurers now offer unique health plans. You will gain greater benefits if you adopt more preventive steps. These programs have encouraged policyholders to lead healthier lifestyles and helped insurance firms attract more clients. Additionally, a lot of insurers alter their plans to suit the policyholder's requirements and financial limitations. This has become one of the finest healthcare insurance coverage trends as it has increased the market share of several insurance firms.
In order to make their products innovative and offer a seamless and enhanced consumer experience, insurance firms are embracing new health insurance trends. The need for insurance is rising as a result of new developments, which are assisting the healthcare market's expansion.
It is one of the finest health insurance trends since it offers a reliable information platform for keeping individual health records and payment alternatives. It improves data access, reduces operating costs, automates claim processing, and assures confidentiality, security, and flexibility.
Here is the list of top health insurance trends in 2022.
Automation and Digitisation
Mental healthcare services
Unique health insurance products
All facets of the insurance industry, from distribution to underwriting and pricing to claims, will be significantly impacted by AI and its related technologies.
Interoperability in the healthcare industry refers to the quick and secure access to and sharing of electronic health data. By maintaining the accessibility of numerous healthcare system participants, it is utilised to improve insured healthcare outcomes. It is the gathering of all healthcare data into a single database that is easily accessible to users, insurers, and healthcare providers.
The eSanjeevani initiative was launched in 2021 to provide teleconsultation to millions of patients during the pandemic, especially those in rural locations and with co-morbidities. The majority of rural communities now have more access to healthcare services, thanks to government efforts in telemedicine.