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ACKO Bike Insurance Claim Process

With a bike insurance in place, any damages arising out of an accident can be covered and financial losses managed. The first thing you need to do is to register a claim for the damages to your bike. The process begins by notifying your insurance company about the incident. Making a bike insurance claim is seamless with ACKO. Enjoy the hassle-free process and zero paperwork while making a claim for your two-wheeler.

How to file Claim

Making a claim request is very easy. You can visit Finserv MARKETS to get your ACKO Bike Insurance claim registered. Here’s how:

  1. Head to the ACKO bike insurance claim settlement page.

  2. Register your claim online by clicking on ‘Register a claim’.

  3. Log in using your registered mobile number.

  4. Click on ‘Claim Now’ on your policy card.

  5. Answer the few questions that follow, and you are done.

  6. ACKO will evaluate your claim request and their claims expert will get back to you shortly.

Cashless Claim Facility

ACKO General Insurance offers cashless claim facility at any of its network workshops or garages. When a cashless claim is made after an unfortunate accident, you don’t have to pay for the damages, while the ACKO team directly settles the bills with the workshop. You only have to pay the deductible amount, and rest is taken care of by ACKO. Moreover, cashless claim service is a hassle-free process without any unnecessary documentation. It provides you with quick assistance to cover the repair costs and saves you money. in terms of taking care of repair costs while saving you the out-of-pocket expenses.

1. Document required for Cashless Claims

ACKO believes in making things easy for you. While filing your ACKO Bike Insurance cashless claim is made easy, ACKO completes this process with zero paperwork and does not ask for any physical documents except in case of any major damage.

Here are the documents that you need to keep handy:

  • Copy of the registration certificate of your bike

  • Copy of your driving license

  • KYC Documents

Reimbursement Claim

In case of an accident, you are required to inform ACKO about the situation. The customer can get the repairs done only once the repair request has been approved by ACKO. He/she is then required to share a copy of the invoice with us to get the reimbursement for the repairs.

  • Documents Required for Reimbursement Claims

Reimbursement claims do not involve tedious documentation. All you have to do is share a copy of the invoice with ACKO to get the reimbursement for the bike repairs.

Understanding Why Your Claim may get Rejected

ACKO is known for its transparent and super quick claim approval where they ensure that you, the policy holders do not face any trouble during your claim settlement process. However, there could be incidents where the claim on your ACKO bike insurance may get rejected. Hence, it is important to understand the common reasons for this.

  • Incorrect details

Providing incorrect information while purchasing the policy could result in claim rejection.

  • Claimed damage is not covered

Claim could get rejected in case the claimed damage is not covered under your bike insurance policy.

  • Damage before policy purchase

In case the damage to your bike occurred before the purchase of the policy, it could lead to claim rejection.

  • Illegal activity

Any malicious activity carried out with an intention to defraud will be rejected.

  • Claim request outside policy period

If the bike insurance claim is made when the claim date falls outside the policy period.

We are here to help you

At Finserv MARKETS, we are committed to serve you better. Here’s how you can connect with us, should you need any help with ACKO Bike Insurance

  • You can reach out to using the customer care number: 020-66399444 (Mon to Sat from 10 am to 6 pm).

  • You can write to us at:

  • You can also log on to our Customer Portal - to view your policy details.

  • You can Download the Finserv MARKETS App. With our bike insurance app, you can easily manage your account and view your policy details.

At ACKO General Insurance

You can reach out to the team at ACKO General Insurance Ltd., should you have any queries or require assistance

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✔️What are cashless network garages?

Cashless garages are workshops that work in partnership with the insurer for the repair of your insured bike under their policy. These garages provide cashless repair and replacement services post a mishap if you have availed the cashless garage facility while buying the policy.

✔️How do I track the status for my claim?

You will be notified on email/SMS at each step of the claim process.

✔️I’ve some existing damages to my bike that were present even before the accident for which I’ve created the claim. What should I do?

You need not worry. Just inform ACKO about these pre-existing damages when the claims expert reaches out to you. The expert will ensure to only repair current damages which resulted from the accident.

✔️My bike is not in drivable condition. How can I get roadside assistance?

Currently, there is no Roadside Assistance for bikes.

✔️My bike has been stolen. What should I do?

Report the incident to the police by dialing 100 or by visiting the nearest police station and file an FIR. The same will be required in the claim process. Click on ‘register a claim’ where you will be redirected to Log in with your registered mobile number. On your Policy Card, click on 'Claim Now'. Answer a few questions that follow, and you are done. ACKO’s claims expert will get back to you and assist you further.