Acko Bike Insurance Customer Care

ACKO General Insurance Limited was founded in 2016 to provide insurance-related solutions to everyone across the nation. They offer you financial protection for accidental damages and other unforeseen events under their motor insurance category. 

 

An important limb of these operations is their customer care team. You can reach out to them through the ACKO Two-wheeler Insurance customer care number, social media, email address, mobile app, etc. Through these channels, you can have all your insurance-related queries and grievances resolved. 

Here are the different channels of communication that you can use to get in touch with the ACKO Two-wheeler Insurance customer care team.

1. ACKO Bike Insurance Customer Care Number

The primary form of contact with this customer services team would be through their toll-free number.

 

• ACKO Bike Insurance Toll-free Number: 1800-266-2256

   

2. ACKO Bike Insurance Email Address

Another way of reaching out to ACKO Bike Insurance would be via email. 

 

• Email Address: hello@acko.com

   

3. ACKO General Insurance HQ

Here’s the ACKO General Insurance Ltd. Head Quarters address for your perusal. 

 

• 2nd Floor, #36/5, Hustle Hub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka - 560102

   

4. ACKO General Insurance Social Media

You can directly message the ACKO Bike Insurance customer care team about your questions and feedback through their various social media channels.

 

• Facebook: https://www.facebook.com/ackoindia/

• Instagram: https://www.instagram.com/ackoindia/

• LinkedIn: https://www.linkedin.com/company/acko/

• Twitter: https://twitter.com/AckoIndia

• YouTube: https://www.youtube.com/channel/UCn1gqDU9TqbR8u6_10S0RJA

5. The Acko General Insurance Mobile App

The Acko mobile app is the place to be when it comes to renewing, claiming, and connecting with the ACKO Two-wheeler Insurance customer care team. You can download the app by scanning the QR code given below. 

 

You can also find this app on stores like the Google Play store and the Apple Store. 

 

6. ACKO Bike Insurance Grievance Redressal

Here are the different grievance lodging channels which you can choose from to contact the ACKO grievance redressal team.

 

• Helpline no.: 1800-266-2256/1860-266-2256 (9:00 a.m. to 8:00 p.m.)

• Email Address: hello@acko.com

You can read the explanation given below to understand how the ACKO Bike Insurance grievance redressal system works.

 

Stage 1

 

• Your complaint should be registered immediately should you contact ACKO Bike Insurance through call

• If you chose to write to them via email, you should receive a response of acknowledgement within 24 hours

• The investigation will then commence and you will be expected to co-operate whenever necessary

• The matter should be resolved within 5 working days

• If you aren’t satisfied with the outcome, you can move to stage 2

   

Stage 2

 

• Write to grievance@acko.com

• Within 15 days, the matter should be resolved

• Senior citizens are requested to call on 080-68843621 for grievance registration

• If you are not happy with this redressal, you can escalate the matter to stage 3

   

Stage 3

 

Get in touch with the Grievance Redressal Officer at ACKO General Insurance Ltd.

 

• Brijesh Sharma

Phone: 1800-266-2256/1860-266-2256

 

Email Address: gro@acko.com

 

Office Address: Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102

 

If this stage does not end with a satisfactory outcome, you may move to the final stage. 

 

Stage 4

 

• Insurance Regulatory and Development Authority of India (IRDAI)

Toll-free Number: 155255

 

Website: http://igms.irda.gov.in

 

• Council of Insurance Ombudsman

Website: https://www.cioins.co.in/

Here is the address of the ACKO General Insurance Head Office.