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CIBIL has ensured several ways in which you can raise complaints, issues, queries, and provide feedback. As a user, you can raise any issue you face to the senior management via either the CIBIL Grievance Desk or the Escalation Desk. The different modes through which you can contact the CIBIL customer care include the CIBIL complaint mail ID, CIBIL customer care number, fax, online support, and so on.

The helpline number of CIBIL

● Helpline number</h3> - (+91) 2261404300

● Fax</h3> - (+91) 2266384666

CIBIL offers the provision to contact the executives of CIBIL customer care. This line is operational only on weekdays (Monday till Friday) from 10:00 AM till 06:00 PM. To file any complaints that you have and have your issues sorted, you can contact this helpline number. Apart from the CIBIL customer care number, you can avail the facility to fax your queries to them. The CIBIL helpline number which you can contact is as follows:

The corporate office of CIBIL

You can write and send in your complaints, issues, and queries to the CIBIL corporate office. Additionally, if you have any feedback or suggestions, CIBIL provides the facility to send them as well. You can even choose to visit the corporate office for an in-person meeting. The timings of the office are the same as the helpline number, operational only on weekdays (Monday till Friday) from 10:00 AM till 06:00 PM. The CIBIL corporate office address is as follows:

TransUnion CIBIL Limited

One Indiabulls Centre, Tower 2A, 19th Floor,

Senapati Bapat Marg, Elphinstone Road,

Mumbai – 400013

CIBIL customer care mail ID

The CIBIL customer care email is open to anyone facing any kind of difficulty. You can email your feedback, issues, queries, and complaints to the CIBIL complaint mail ID. The email can be sent at any hour of the day and thus many customers find it resourceful to contact the CIBIL customer care services via mail. The CIBIL complaint mail ID is

Online support

Other than the CIBIL customer care number, email ID, and fax to raise any issues, you can also choose to do any one of the following:

  • You can visit the TransUnion CIBIL's official website to check out the FAQs section. CIBIL answers any issues that the customers deal with in the Frequently Asked Question section.
  • You can file a dispute form online if there are any inaccuracies in your Credit Report.
  • You can contact CIBIL for any information regarding the lender and the account against which a loan was issued.
  • If your query isn't resolved in the FAQs section, then you can fill in relevant forms from the official website of the TransUnion CIBIL and write to the CIBIL customer care.
  • If you're unable to verify online, you can contact CIBIL to submit your KYC documents on the CIBIL official website.

Grievance redressal

If you're not satisfied with the response that you have received from the department of CIBIL customer care, then you can raise your issue via the CIBIL Grievance Desk or Escalation Desk. Although there are 3 steps to it, you can only go further if you aren't satisfied with the preceding steps. The three steps to grievance redressal are:

● Escalation level 1:

The first and foremost step is the filing of the form ‘Escalate to Level 1' online. However, you are required to quote a valid SR or service request number to escalate the issue you have. You will receive a response from CIBIL within the next 15 working days. If you don't have a service request number or require clarification on other kinds of query then you can simply fill the query form on the official website of CIBIL.

● Escalation level 2:

 Only if you're not satisfied with the response that you received at the first escalation level your grievances can be escalated further. From the official website of CIBIL, you can fill the form of ‘Escalate to Level 2' online. Other than the SR number, you also need the Online Grievance ID Level 1 to fill this form. You will receive a response from CIBIL within the next 10 working days.

● Escalation level 3:

 In case your query is still not resolved, then from the official website of CIBIL you can fill the form of ‘Escalate to Level 3' online. Other than the SR number, you also need the Online Grievance ID Level 2 to fill this form. You will receive a response from CIBIL within the next 8 working days.

How to raise a dispute?

You can raise a dispute regarding any inaccuracies in your Credit Report. Although the entire process is straightforward and free, to initiate your dispute, it is necessary to register with CIBIL and access myCIBIL. To initiate your dispute online, you need to:

1. Visit the official website of CIBIL.

2. Log in to your myCIBIL.

3. Click the section of Credit Reports and search for the Dispute Center then click ‘Dispute an Item’.

4. Then fill the given form and choose the sections that you would like to dispute.

5. Select the type of dispute and then press 'Submit'.


Other than the above-mentioned modes, CIBIL also provides the facility of the CIBIL Self Service Portal, CIBIL Bot, and CIBIL Help Center. The reason CIBIL offers these various modes of contacting customer care is to ensure the best possible services. You can utilize the traditional modes such as visiting the corporate office, fax, calling the helpline number, or you can approach the modern modes like visiting the official CIBIL website and other online support.

By maintaining a good credit score you are easily eligible for any type of loans and can get a better rate of interest on it. Thus checking your CIBIL score regularly aids you in getting a better hold of your financial status. With Finserv MARKETS, you can check your credit score online. Furthermore, with the Financial Health Check Report (FHCR), an in-depth analysis of your financial condition is provided so that you can conveniently maintain and improve your financial health.

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