Reach PayU Finance's support team quickly — phone, email, and grievance escalation details all in one place.
Last updated on: March 27, 2026
PayU Finance India Private Limited is a non-banking financial company (NBFC) registered with the Reserve Bank of India. It offers personal loans, EMI plans, and pay-later options to customers across India. Whether you need help with a loan application, repayment queries, or want to raise a formal complaint, the company provides multiple support channels. This article covers all the ways you can get in touch with the PayU Finance customer care team.
Customers can connect with PayU Finance customer care through official helpline numbers for assistance related to personal loans. While PayU Finance operates primarily as a digital platform, it offers centralised customer support rather than city-specific branches.
| City | Contact Details | Toll-Free Number |
|---|---|---|
Mumbai |
Centralised Support Desk |
1800-103-6006 |
Delhi |
Centralised Support Desk |
1800-103-6006 |
Bengaluru |
Centralised Support Desk |
1800-103-6006 |
Hyderabad |
Centralised Support Desk |
1800-103-6006 |
Chennai |
Centralised Support Desk |
1800-103-6006 |
Customers can use this PayU Finance customer number to raise queries regarding loan processing, repayment schedules, or account-related issues.
For written communication, PayU Finance offers dedicated email addresses at each level of its grievance redressal structure. This is particularly useful when you need a documented record of your complaint or query.
wecare@payufin.com
This Email ID can be used to share loan-related concerns, request statements, or follow up on ongoing issues.
As of the latest information available on PayU Finance's official website, a dedicated WhatsApp support number for personal loan customers has not been officially listed. PayU Finance primarily handles customer queries through its phone helpline and email channels.
However, customers can use the following options for digital support:
Visit the PayU help portal at help.payu.in, where a chat-based support assistant ("PayU Buddy") is available to guide you through common queries.
Log in with your registered account to get personalised responses related to your loan account.
For unresolved concerns, raise a formal ticket through the portal or write directly to the email addresses listed above.
It is recommended to check www.payufin.in periodically, as support channels may be updated over time.
PayU Finance customer care provides assistance across various stages of the loan lifecycle. This ensures that borrowers can manage their accounts efficiently and resolve concerns in a timely manner.
Loan account information including outstanding balance and repayment schedule
EMI payment support and transaction-related assistance
Loan application guidance and eligibility-related queries
Status tracking for loan applications and approvals
Foreclosure and part-payment information
Complaint resolution and grievance handling
Assistance with documentation and account updates
These services help customers stay informed and maintain proper control over their personal loan accounts.
PayU Finance India Private Limited operates from two primary offices. The Grievance Redressal Officer and the Principal Nodal Officer are both reachable at the registered office in Mumbai. Borrowers with unresolved grievances may visit in person on the designated Grievance Redressal Day, which falls on the third Wednesday of every month.
| Office Type | Address | Contact Number | |
|---|---|---|---|
Registered Office (Mumbai) |
Wallace Towers, Second Floor, Crossing of Sahar Road, Vile Parle East, Mumbai, Maharashtra – 400057 |
022-26000868 |
info@payufin.com |
Corporate Office (Gurgaon) |
9th Floor, Bestech Business Tower, Sohna Road, Sector-48, Gurgaon, Haryana – 122002 |
0124-6624800 / 900 |
info@payufin.com |
Principal Nodal Officer |
Wallace Towers, Second Floor, Crossing of Sahar Road, Vile Parle East, Mumbai – 400057 |
022-69821177 |
nodalofficer@payufin.com |
RBI Regional Office (Escalation) |
3rd Floor, RBI Building, Opp. Mumbai Central Railway Station, Near Maratha Mandir, Byculla, Mumbai – 400008 |
— |
cms.nbfcomumbai@rbi.org.in |
Reviewer
You can contact PayU Finance customer care by calling 022-69821122 during business hours (Monday to Friday, 10 AM to 7 PM) or by writing to wecare@payufin.com. These channels are suitable for handling most loan-related queries.
The PayU Finance personal loan customer care number for Level 1 support is 022-69821122, available Monday to Friday between 10 AM and 7 PM.
To raise a complaint, begin by contacting the customer service team at 022-69821122 or emailing wecare@payufin.com. If the matter is not resolved satisfactorily, escalate it to the Grievance Redressal Officer at grievanceredressalofficer@payufin.com. Should the issue persist beyond 30 days or remain unresolved at Level 2, you may further escalate to the Principal Nodal Officer, at nodalofficer@payufin.com. As a final recourse, complaints can be submitted to the RBI through the Sachet portal at sachet.rbi.org.in.
PayU Finance has not listed a dedicated WhatsApp support number for personal loan customers on its official website.
PayU Finance has not published a dedicated toll-free number on its official website as of the latest update. The main customer number is 022-69821122.