Insurance

Grievance Redressal Mechanism

You can raise a service request at:

 

https://www.bajajfinservmarkets.in/contact-us.html

 

In case you do not receive a response within 15 days or if you are not satisfied with the resolution, please refer to the escalation matrix below:

 

Level

Contact Details

TAT (in days)

Level 1

First level of escalation write to insuranceassist@bajajfinservmarkets.in

2

Level 2

Second level of escalation write to insurancegrievance@bajajfinservmarkets.in

2

In case you are still not satisfied with the decision/resolution provided, you may approach the Insurance Regulatory and Development Authority of India.

 

In case your complaint/Grievance is still unresolved, you may directly approach the Insurance Ombudsman for redressal. Find your nearest Ombudsman officehttps://www.cioins.co.in/ombudsman

Loans & Credit Cards

Grievance Redressal Policy – Loans & Credit Cards

Bajaj Finserv Direct Limited (referred hereinafter as ‘BFDL’) renders extent of services to various Banks, Non-Banking Financial Companies (NBFCs), Housing Finance Companies (HFC) and Financial institutions, governed by RBI/NHB (referred hereinafter as ‘BFDL Partner’) for customer sourcing, providing preliminary credit support activities, fulfilment services and post-acquisition customer services related to lending business and other products of BFDL Partners.

It is our best endeavour to provide seamless customer service regardless of the extent of services offered to BFDL Partners. Whilst all efforts are taken to ensure you have the best customer experience of this Platform; we consider customer complaints at an important voice of customer.

For any customer support queries, you may write to us through our Customer Portal. However, if you wish to record a complaint with regards to below mentioned specific products; you may follow the Grievance redressal process of our BFDL Partners.  

Product Type

BFDL Partner

Grievance redressal policy

Loans (except Home Loans)

Bajaj Finance Ltd.

Grievance Redressal, Complaints Resolve System | Bajaj Finserv

SMFG India Credit

SMFG India Credit

Paysense Partners

Contact Us | PaySense Personal Loan App (gopaysense.com)

 

Lendingkart

Grievance Redressal Mechanism for Ex-Gratia (lendingkart)

 

NeoGrowth

Customer Services - NeoGrowth.

 

Muthoot Finance

Customer Services - Queries, Feedback, Complaints - Muthoot Finance

 

CASHe

Fair-Practice-Code.pdf (bhanixfinance.com)

 

SBFC

Grievance Redressal Policy | SBFC

 

Axis Bank

Grievance Redressal Mechanism of the Bank - Axis Bank

 

KreditBee

KreditBee

 

Early Salary

EarlySalary

 

Credit Vidya 

Prefr

    

Yes Bank

https://www.yesbank.in/pdf/grievanceredressal_pdf

 

Incred

https://www.incred.com/grievance.html

 

mPokket

mPokket- Grievance Redressal Policy 

 

indiagold

indiagold - Grievance Redressal Mechanism

 

IIFL

Grievance Redressal Procedure - IIFL Finance

 

Upwards 

Upwards - Grievance Redressal Policy

 

Riviera (via Indifi)

https://www.rivierainvestors.com

 

Muthoot Finance

MF - Grievance Redressal Policy

 

L&T Finance

L&T Finance - Grievance Redressal Policy

 

Muthoot Fincorp Limited (MFL)

MFL - Grievance Redressal Policy

 

Kotak Mahindra Bank

Grievance Redressal for Bank Services by Kotak Mahindra Bank

 

Finnable

Finnable - Grievance Redressal Policy

 

Rupeek

Rupeek - Grievance Redressal Policy

 

Smartcoin

Smartcoin - Grievance Redressal Policy

 

Credit Saison (Privo)

Credit Saison - Grievance Redressal Policy

 

AMBIT Finvest

AMBIT - Grievnace Redressal Policy

 

 L&T Two-Wheeler loans

https://www.ltfs.com/grievance-redressal

  Money View https://moneyview.in/grievance
  Protium

https://protium.co.in/complaints/
  Fexi Loans https://flexiloans.com/grievance-redressal-mechanism
  Zype Zype Grievance Redressal
  Propelld Propelld Grievance Redressal
  Federal Bank Federal Bank Grievance Redressal

Credit Cards

Axis Bank

Axis Bank: grievance-redressal-policy

 

RBL Bank

RBL: CreditCard_GrievanceRedressalProcess.

 

SBI Card

SBI Card: grievance-redressal-policy

 

 

ICICI Bank – Cards

Submit a Complaint - ICICI Bank

 

 

 

Home Loan

Home First Finance (HFFC)

Customer Grievance Redressal Policy - Home First Finance Company (homefirstindia.com)

 

PNB Housing

PNB Housing Finance Company – Home Loan, FD & LAP Online | Grievance Redressal Procedure -PNBHFL

 

Bajaj Housing Finance

Reach Us For Bajaj Customer Care, Queries, Feedback | Bajaj Housing Finance

 

 

Union Bank of India

Grievances Redressal | Union Bank of India

    

ICICI Bank – Home Finance

Submit a Complaint - ICICI Bank

 

Shubham Housing Finance

Grievance Redressal | Small Home Loans - Shubham.co

 

LIC Housing Finance Limited

Grievance Redressal Mechanism (lichousing.com)

 

India Shelter

Grievances Redressal | India Shelter

 

Vridhi Finserv Home Finance Limited

Grievances Redressal

  L&T Finance Grievance Redressal

UPI

Grievance Redressal Policy – UPI

Level 1 : Customer Support

 

In case of failure against the UPI transaction, money will be refunded back by your Bank. Sometimes this may take longer than intended. If you do not receive the refund within 7 Days, please contact customer support at your bank.

 

Level 2 : Customer Service Escalation

 

If the unsuccessful transaction money is not refunded within the above mentioned time frame you can write to us on contact@bajajfinservmarkets.in or you can raise a Service Request at: https://www.bajajfinservmarkets.in/contact-us.html. Our team will address your concern / query within 15 business days from receipt of such Service Request by us.

 

Level 3 : Grievance Officer

 

If your query remains unresolved, you can escalate the matter to our Grievance Officer. You can contact our Grievance Officer – grievanceofficer@bajajfinservmarkets.in with the details of your interaction and expect a response within 5 business days from the date of receipt of your email to Grievance Officer. You can reach out to our partner bank Axis Bank Ltd on https://www.axisbank.com/contact-us/grievance-redressal/retail-banking-grievance-redressal in case your issue remains unresolved by our Grievance Officer.

In case you have not received a resolution within 30 days of filing your complaint with us or with our partner bank, please feel free to reach out to NPCI on https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism

Mutual Funds - Grievance Redressal Mechanism

We at Bajaj Finserv Direct Limited (referred hereinafter as “BFDL”) are committed to provide high standard of services to our customers. We have collaborated with BSE Star MF Platform, AMCs and RTAs to bring this Direct mutual fund execution platform to our customers. Addressing our customer queries are dependent on the various information, which is available with us and our partners and we will make our best effort to provide a response/resolution within two business days.

 

You can refer to FAQ section for self-help on any Mutual Fund related query, available under ‘Help & Support’ option in Bajaj Markets App. The ‘Help & Support’ option is placed in ‘Accounts’ tab under Mutual Fund.  If your query is not resolved through the FAQ section; you may also raise a Service Request from the Account tab, Servicing menu. We will try to resolve your queries within seven business days; you can view the status of your query in the Servicing tab. If you feel that the resolution provided is unsatisfactory, you may ‘Re-Open’ the service request.

 

Note: If any query/ complaint requires additional time, we will keep you informed of such extended timelines for resolution of the query/complaint raised.

If you have not heard from us within 15 days from the date of raising such service request or if you are not satisfied with the response provided, you may write to the Principal Officer at the following address.

 

To,

 

The Principal Officer

 

4th Floor, B2 Building

 

Cerebrum IT Park, Kumar City

 

Kalyani Nagar, Pune – 411014

 

Email: principalofficer@bajajfinserv.in

 

If you are unsatisfied with the resolution offered by us on your complaint , you may raise it through SCORES or opt for SMART ODR.

 

Mutual Funds - Complaints Status

 

Data for the month ending –June 30, 2024

Received from

SEBI (SCORES)

Directly from Investors

Other Sources (if any)

Pending at the end of last month

0

0

0

Received this month

0

0

0

Resolved this month

0

0

0

Total Pending

0

0

0

Pending complaints > 3months

0

0

0

Average Resolution time (in days)

0

0

0

 

Trend of monthly disposal of complaints

 

 

Sr. No. 

Month

Carried forward from previous month

Received

Resolved

Pending

1.

Nov-2021

0

0

0

0

2.

Dec-2021

0

0

0

0

3.

Jan-2022

0

0

0

0

4.

Feb-2022

0

0

0

0

5.

Mar-2022

0

0

0

0

6.

Apr-2022

0

0

0

0

7.

May-2022

0

0

0

0

8.

Jun-2022

0

0

0

0

9.

Jul-2022

0

0

0

0

10.

Aug-2022

0

0

0

0

11.

Sep-2022

0

0

0

0

12

Oct-2022

0

0

0

0

13

Nov-2022

0

0

0

0

14

Dec-2022

0

0

0

0

15

Jan-2023

0

0

0

0

16

Feb-2023

0

0

0

0

17

Mar-2023

0

0

0

0

18

Apr-2023

0

0

0

0

19

May-2023

0

0

0

0

20

Jun-2023

0

0

0

0

21

July-2023

0

0

0

0

22

Aug-2023

0

0

0

0

23

Sep-2023

0

0

0

0

24

Oct-2023

0

0

0

0

25

Nov-2023

0

0

0

0

26

Dec-2023

0

0

0

0

27

Jan-2024

0

0

0

0

28

Feb-2024

0

0

0

0

29

Mar-2024

0

0

0

0

30

Apr-2024

0

0

0

0

31

May-2024

0

0

0

0

32

Jun-2024

0

0

0

0

 

 

Trend of annual disposal of complaints

 

Sr. No

Financial Year

Carried forward from previous month

Received

Resolved

Pending

1

FY - 2022

0

0

0

0

2

FY - 2023

0

0

0

0

3

FY - 2024

0

0

0

0

You can refer to FAQ section for self-help on any Mutual Fund related query, available under ‘Help & Support’ option in Bajaj Markets App. The ‘Help & Support’ option is placed in ‘Accounts’ tab under Mutual Fund.  If your query is not resolved through the FAQ section; you may also raise a Service Request from the Account tab, Servicing menu. We will try to resolve your queries within seven business days; you can view the status of your query in the Servicing tab. If you feel that the resolution provided is unsatisfactory, you may ‘Re-Open’ the service request.

 

Note: If any query/ complaint requires additional time, we will keep you informed of such extended timelines for resolution of the query/complaint raised.

If you have not heard from us within 15 days from the date of raising such service request or if you are not satisfied with the response provided, you may write to the Principal Officer at the following address.

 

To,

 

The Principal Officer

 

4th Floor, B2 Building

 

Cerebrum IT Park, Kumar City

 

Kalyani Nagar, Pune – 411014

 

Email: principalofficer@bajajfinserv.in

 

Further, you may also raise grievance on the SCORES portal.

 

Mutual Funds - Complaints Status

 

Data for the month ending – June 30, 2024

Fixed Deposit

Grievance Redressal - Fixed Deposit

Product

Partner Name

Grievance redressal Link

 

 

 

 

Fixed Deposit

Bajaj Finance Ltd

https://www.bajajfinserv.in/grievance-redressal

Mahindra Finance Ltd.

https://www.mahindrafinance.com/investments/fixed-deposit/Fixed-deposit-contactUs

PNB Housing Finance

https://www.pnbhousing.com/grievance-redressal-procedure/

Yes bank FD

https://www.yesbank.in/contact-us

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