Health Insurance

E-Quote Generation on Digital Platform

The E-Quote for a customer is generated once he/she fills up the basic details like number of people, Name, Gender, Mobile No., DOB & Pin Code.

Redirection to Payment Gateway

Customer is directed to complete the next steps of Fill Proposal form. Once completed he/ she is redirected to the payment gateway (PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website.

Servicing Process - Health

Raise Request

How to Raise Request

Documents Required

Turn Around Time

Change in Date of Birth

Raise a request through Mobile App

(This will be evaluated by the underwriters and may call for additional premium / medicals.)

Date of birth proof (PAN Card, Govt ID with full DOB)

10 days 

Change in Name

Raise a request through Mobile App

Identity Proof (PAN Card, Aadhar Card)

10 days 

Change in Family Members/ Policy Details/ Email/ Mobile Number

Raise a request through Mobile App

No additional documents needed. Just raise a request.

5 days 

Cancellation request - BEFORE Policy Start

Raise a request through Mobile App

(This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.)

Payment Receipt

Reason for cancellation

 10 days

Cancellation request - AFTER Policy Start

Raise a request through Mobile App

(This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.)

Policy Document

Reason for cancellation

10 days 

Motor Insurance

E-Quote Generation on Digital Platform

The E-Quote for a customer is generated once he/she fills up the basic details like number of people, Name, Gender, Mobile No., DOB & Pin Code.

Redirection to Payment Gateway

Customer is directed to complete the next steps of Fill Proposal form. Once completed he/ she is redirected to the payment gateway (PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website.

Servicing Process - Health

Raise Request

How to Raise Request

Documents Required

Turn Around Time

Change in Date of Birth

Raise a request through Mobile App

(This will be evaluated by the underwriters and may call for additional premium / medicals.)

Date of birth proof (PAN Card, Govt ID with full DOB)

10 days 

Change in Name

Raise a request through Mobile App

Identity Proof (PAN Card, Aadhar Card)

10 days 

Change in Family Members/ Policy Details/ Email/ Mobile Number

Raise a request through Mobile App

No additional documents needed. Just raise a request.

5 days 

Cancellation request - BEFORE Policy Start

Raise a request through Mobile App

(This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.)

Payment Receipt

Reason for cancellation

 10 days

Cancellation request - AFTER Policy Start

Raise a request through Mobile App

(This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.)

Policy Document

Reason for cancellation

10 days 

Life Insurance

E Quote Generation on Digital Platform

The E-Quote for a customer is generated once he/she fills up the basic details like DOB, Gender & Cover Amount.

Redirection to Payment Gateway

The customer is redirected to the payment gateway ( PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website. This might change from time to time. Once the customer has made the payment online, he/she would be directed to complete the next steps i.e. Fill Proposal form, Upload Documents & Schedule Medical (if applicable).

Document Upload

Once the complete form is filled, mandatory documents to be uploaded for processing of proposal.

Future Payments

Standing instruction option / E- Mandate / E- Nach registration on the digital platform is available to pay future renewal premiums.

Servicing Process - Life Insurance

Raise Request

How to Raise Request

Documents Required

Turn Around Time

Change in Date of Birth


Raise a request through Mobile App

(This will be evaluated by the underwriters and may call for additional premium / medicals.)

Date of birth proof (PAN Card, Govt ID with full DOB)

10 days 

Change in Name

Raise a request through Mobile App

Identity Proof (PAN Card, Aadhar Card)

10 days 

Change in Family Members/ Policy Details/ Email/ Mobile Number

Raise a request through Mobile App

No additional documents needed. Just raise a request.

5 days 

Cancellation request - BEFORE Policy Start

Raise a request through Mobile App

(This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.)

Payment Receipt
Reason for cancellation

5 days

Cancellation request - AFTER Policy Start

Raise a request through Mobile App

(This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.)

Policy Document
Reason for cancellation

10 days 

Loans

Servicing Process - Loans

Request on CUSTOMER PORTAL LINK/Mobile App/Bot 'YARA'

Query

Process

Customer Portal

Mobile App

YARA (BOT)

Customer Portal - Update Personal Email ID

1

How to Raise a Request

1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'RAISE A REQUEST' from left side menu
4) Select Product
5) Select Product Type
 6) Select Request Type as "Edit my details(profile)"
7) Select Request Sub type "Update Personal Email Id"
8) Select Product number
9) Add request comment
10) Click on Submit

1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts" and go on "Servicing" tab
4) Click on "RAISE NEW SERVICE REQUEST"
5) Select Product
6) Select Product Type
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type "Update Personal Email id"
9) Select Product number
10) Add request comment
11) Click on Submit

1) Select "Service" and click on "Login"
2) Enter your registered contact number and date of birth click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Raise a Service Request" and click on "Lets get Started"
5) Select Product as
6) Select Product Type
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type "Update Personal Email id"
9) Select Product number
10) Add request comment
11) Click on Submit

2

Documents Required

Govt ID proof

3

TAT

02 Working Days

Customer Portal - Change in Mobile Number

1

How to Raise a Request

1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'RAISE A REQUEST' from left side menu
4) Select Product
5) Select Product Type
 6) Select Request Type as "Edit my details(profile)"
7) Select Request Sub type "Update Contact Number"
8) Select Product number
9) Add request comment
10) Add attachment for contact number Proof  (Like – Postpaid Bill/Govt id proof with contact number.)
11) Click on Submit

1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts" and go on "Servicing" tab
4) Click on "RAISE NEW SERVICE REQUEST"
5) Select Product
6) Select Product Type
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type "Update Contact Number"
9) Select Policy number
10) Add request comment
11) Add attachment for contact number Proof  (Like – Postpaid Bill/Govt id proof with contact number.)
12) Click on Submit

1) Select "Service" and click on "Login"
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Raise a Service Request" and click on "Lets get Started"
5) Select Product
6) Select Product Type
7) Select Request Type as "Edit my details(profile)"
8)  Select Request Sub type "Update Contact Number"
9) Select Policy number
10) Add request comment
11) Add attachment for contact number Proof  (Like – Postpaid Bill/Govt id proof with contact number.)
12) Click on Submit

2

Documents Required

Govt ID proof with contact number

3

TAT

03 Working Days

Repayment- Missed EMI Payment

1

How to make a missed EMI Payment

1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'SELF-SERVICES' from left side menu
4) Click on 'MISSED EMI PAYMENT'
5) Read TnC and click on 'Okay, I got it'
6) Select the Loan account number for which you missed payment
7) Enter the EMI payment amount and click on the arrow
8) Click on “Next”
9) Confirm Payment details
10) Click on “Pay now”
11) Choose your payment mode and make payment.

1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts"
4) Click on "VIEW MORE DETAILS" in which loan account you want to do deposit/Part paymen from Loans section
5) Click on "Missed EMI Payment" from Servicing section
6) Read TnC and click on 'PROCEED'
7) Choose your payment mode and make payment.
Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted against the due EMI.

1) Select "Service" and click on "Login
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Payments"
5) Click on 'Missed EMI Payment' and click on "Proceed ahead"
6) Choose your payment mode and make payment.

2

Documents Required

No Documents Required

3

TAT

24 Working Hours

Repayment- Change of mandate bank (mandate swapping)

1

How to Raise a Request

1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'RAISE A REQUEST' from left side menu
4) Click on 'Raise a request'
5) Select Product
6) Select Product Type
7) Select Request Type as "Mandate Issue"
8) Select Request Sub type as "New Mandate Registration Process"
9) Select Product number
10) Add request comment
11) Add attachment for change the repayment mode(Like - Scan cheque copy and last 2 months bank statement)
12) Click on Submit
 

1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts" and go on "Servicing" tab
4) Click on "RAISE NEW SERVICE REQUEST"
5) Select Product
6) Select Product Type
7) Select Request Type as "Mandate Issue"
8) Select Request Sub type as "New Mandate Registration Process"
9) Select Product number
10) Add request comment
11) Add attachment for change the repayment mode(Like - Scan cheque copy and last 2 months bank statement)
12) Click on Submit

1) Select "Service" and click on "Login
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Raise a Service Request"  and click on "Lets get Started"
5) Select Product
6) Select Product Type
7) Select Request Type as "Mandate Issue"
8) Select Request Sub type as "New Mandate Registration Process"
9) Select Product number
10) Add request comment
11) Add attachment for change the repayment mode(Like - Scan cheque copy and last 2 months bank statement)
12) Click on Submit

2

Documents Required

Scan cheque copy and last 2 months bank statement

3

TAT

05 Working Days

Repayment- Flexi Deposit /Part Payment

1

How to Deposit / make Part Payment

1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'SELF-SERVICES' from left side menu
4) Click on 'FLEXI HYBRID/INTEREST-ONLY LOAN - PART PAYMENT'
5) Read TnC and click on 'Okay, I got it'
6) Select Loan account number from dropline
7) Enter Deposite/Part Payment amount and click on the arrow
8) Click on “Next”
9) Confirm Payment details
10) Click on “Pay now”
11) Choose your payment mode and make payment.

1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts"
4) Click on "VIEW MORE DETAILS" in which loan account you want to do deposit/Part paymen from Loans section
5) Click on "Part Payments" from Servicing section.
6) Read TnC and click on 'PROCEED'
7) Click on "Pay Now" in which loan account you want to do deposit/part payment
8) Enter Deposit/Part Payment and and click on "NEXT"
9)  Choose your payment mode and make payment.
Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted to your loan account.

1) Select "Service" and click on "Login
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Payments"
5) Click on 'Part Payment' and click on "Proceed Ahead"
6) Choose your payment mode and make payment.

2

Documents Required

No Documents Required

3

TAT

24 working hours

Repayment- Term loan Deposit /Part Payment

1

How to Deposit / make Part Payment

1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'SELF-SERVICES' from left side menu
4) Click on 'TERM LOAN - PART PAYMENT'
5) Read TnC and click on 'Okay, I got it'
6) Select Loan account number from dropline
7) Enter Deposite/Part Payment amount and click on the arrow
8) Select Part payment effect on (Reduce EMI amount/Reduce tenure)
9) Click on “Next”
10) Confirm Payment details
11) Click on “Pay now”
12) Choose your payment mode and make payment.

1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts"
4) Click on "VIEW MORE DETAILS" in which loan account you want to do deposit/Part paymen from Loans section
5) Click on "Part Payments" from Servicing section
6) Read TnC and click on 'PROCEED'
7) Click on "Pay Now" in which loan account you want to do deposit/part payment
8) Enter Deposit/Part Payment and and click on "NEXT"
9) Select Part payment effect on (Reduce EMI amount/Reduce tenure) and click on next
10)  Choose your payment mode and make payment.
Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted to your loan account.

1) Select "Service" and click on "Login
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Payments" 
5) Click on 'Part Payment' and click on"Proceed Ahead"
6) Choose your payment mode and make payment.

2

Documents Required

No Documents Required

3

TAT

24 Working Hours

Repayment- Foreclosure/Loan closure

1

How to Foreclose the Loan

1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'SELF-SERVICES' from left side menu
4) Click on 'FORECLOSURE'
5) Read TnC and click on 'Okay, I got it'
6) Select Loan account number from dropline
7) Enter reason for Foreclosure
8) Click on “Next”
9) Select today's Date
10) Select "Pay Online"
11) Click on “Next”
12) Confirm Payment details
13) Click on “Pay now”
14) Choose your payment mode and make payment.

1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts"
4) Click on "VIEW MORE DETAILS" in which loan account you want to do deposit/Part paymen from Loans section
5) Click on "Foreclosure" from Servicing section
6) Read TnC and click on 'PROCEED'
7) Choose your payment mode and make payment.
Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted to your loan account to get the loan closed and you can download the NOC.
 

 

2

Documents Required

No Documents Required

3

TAT

24 Working Hours

Repayment- Advance EMI Payment

1

How to make Advance EMI Payment

1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'SELF-SERVICES' from left side menu
4) Click on 'ADVANCE EMI PAYMENT'
5) Read TnC and click on 'Okay, I got it'
6) Select Loan account number from dropline
7) Select EMI Amount from dropline
8) Click on “Next”
9) Confirm Payment details
10) Click on “Pay now”
11) Choose your payment mode and make payment.
Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted against the Advance EMI.
Advance EMI payment will be allocated towards the existing due first and then towards the upcoming EMI.

 

1) Select "Service" and click on "Login
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Payments"
5) Click on "Advance EMI payment"and click on "Proceed Ahead"
6) Choose your payment mode and make payment.

2

Documents Required

No Documents Required

3

TAT

24 Working Hours

 

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