IIFL Finance offers business loans and customer care support for all business loan queries and complaints. You can reach the customer service via phone, email, WhatsApp, or branch visit. This page lists all contact options and grievance redressal steps.
The IIFL Finance Business Loan customer care number is available for toll-free and chargeable calls. NRI customers can use the international numbers. All numbers are listed below.
| Service Type | Number | Timing |
|---|---|---|
Toll-Free (India) |
1860 267 3000 |
|
Chargeable (India) |
7039 050 000 |
|
NRI/International |
+91 22 4007 1000 |
|
Use these numbers for instant business loan queries, repayment issues, or application support. IIFL Finance Business Loan customer care responds to all calls within business hours. For urgent queries, use the toll-free number.
IIFL Finance Business Loan customer care replies to all emails within a few working days. Connect with them:
For general business loan queries: reach@iifl.com
For secured business loan (LAP) queries: customer.care@iifl.com
For complaints: https://www.iifl.com/contact-us/raise-a-request
Send your loan account number and complaint details for faster resolution.
IIFL Finance Business Loan customer service offers WhatsApp support for instant business loan queries and applications. The process is simple and paperless.
Send "Hi" to 9019702184 on WhatsApp.
The chatbot will ask your business details.
Complete KYC and verification steps on WhatsApp.
Get your loan amount, interest rate, and EMI details.
WhatsApp support is available 24x7. No branch visit is needed for application or queries.
If your issue is not resolved, follow the grievance redressal process. IIFL Finance Business Loan customer care provides escalation steps till the Ombudsman.
| Escalation Level | Contact/Email/Address | Response Time |
|---|---|---|
Primary Support |
1860 267 3000, reach@iifl.com |
7 working days |
Nodal Officer |
nodalofficer@iifl.com, +91 22-45205810, +91 22-68178410 |
15 working days |
Principal Nodal Officer |
pno@iifl.com, +91 22-41035099 |
30 working days |
RBI Ombudsman |
https://cms.rbi.org.in, 14448 |
30 days |
Disclaimer: The grievance redressal process and contact details provided are based on the latest information available. Please verify any changes directly with the concerned financial institution before taking action. The escalation timelines and contact details are subject to change as per policy.
You can submit a complaint in person by visiting any IIFL Finance branch, where you will receive an acknowledgment. Alternatively, complaints may be sent by mail to the registered office. The IIFL Finance Business Loan customer care team addresses all concerns within the stipulated timelines. If you are not satisfied with the resolution, you can escalate the matter to the next level. For issues that remain unresolved, the Ombudsman serves as the final authority.
The IIFL Finance Business Loan customer care number is 1860 267 3000 and 7039 050 000.
Send an email to reach@iifl.com or visit any IIFL branch to submit a complaint letter and get an acknowledgment.
Yes, IIFL Finance Business Loan customer care is available on WhatsApp. Send “Hi” to 9019702184 to start the process.
The toll-free helpline number for IIFL Finance Business Loans is 1860 267 3000, and it is accessible across India.