Find out how to contact Zurich Kotak General Insurance’s customer care team for claims/queries
Having a reliable customer support team is crucial when you need answers about your car insurance. Whether you want to file a claim, update your policy, or get general information, Zurich Kotak Car Insurance customer care is here to assist you promptly. With a dedicated helpline and multiple contact options, their service aims to be prompt and efficient.
Here’s how you can connect with them for claims, complaints, or policy-related concerns.
If you wish to file a Zurich Kotak Car Insurance claim or get in touch about certain grievance redressals, you can reach out to the insurer via the following channels:
Toll-free helpline numbers: 1800 266 4545 (in India) and +91 22 69417220 (from abroad)
E-mail ID: care@zurichkotak.com
WhatsApp number: 7998879988
Address: Unit no. 401, 4th Floor, Silver Metropolis, Jai Coach Compound, Off Western Express Highway, Goregaon (East), Mumbai - 400063
You can also raise a service request [2] on the official website of Zurich Kotak General Insurance:
Visit https://www.zurichkotak.com/customer-support/service-request to get started.
Choose ‘Motor’ under the ‘select Product’ field.
Next, select the service you wish to apply for from the drop-down menu under ‘select Request Type’.
Then, click on ‘Proceed’.
For third-party car insurance claims, you can reach out to the insurer using the details below:
| States & Union Territories |
Designation & E-mail ID |
|---|---|
|
INZ ZKGI Legal HO Team zkgilegalhoteam@zurichkotak.com |
|
INZ ZKGI Legal South Team zkgilegalsouthteam@zurichkotak.com |
|
INZ ZKGI Legal North and East Team zkgilegalnorthandeast@zurichkotak.com |
To view the complete list of contact persons and departments, visit the official website.
Here is a list of network branch offices that you can reach out to in case of any query or grievance:
Maharashtra |
Unit No. 401, 4th Floor, Silver Metropolis, Jai Coach Compound, Off Western Express Highway, Goregaon(E), Mumbai – 400 063 |
Maharashtra |
1st Floor, Mansurali Towers, Plot No.3, Galaxy Society, Boat Club Road, Pune - 411001 |
Karnataka |
Ground Floor, South Block Sg-09, Sg-10, Building No 47, Manipal Centre, Dickenson Road, Off Mg Road, Bangalore- 560042. |
Delhi |
H - 78 , 7th Floor, 23 Himalaya House K G Marg, New Delhi – 110001 |
West Bengal |
Unit No C/5/1 (C ), 5th Floor, Block C, Apeejay House 15, Park Street Kolkata-700016 |
Gujarat |
Unit Nos. 807 And 808, 8th Floor, Krupal Pathshala Building, Shivranjani Cross Road, 132 Ft. Ring Road, Satellite Road, Opp. Hp Petrol Pump, Ahmedabad – 380015, Gujarat |
Uttar Pradesh |
401, 4th Floor, Rohit Bhawan, Sapru Marg, Lucknow - 226001. |
Chandigarh |
Sco 151/52, 2nd Floor, Sector 9c, Chandigarh Pincode: 160009 |
Madhya Pradesh |
7th Floor, Unit No. 710, Benchmark Business Park, A-3, Pu-4, Sch No 54, Vijay Nagar, Indore, Madhya Pradesh, 452010 |
Maharashtra |
201 - 204 - Chintamani Classique, Vishweshwar Colony, Off Aarey Road, Near Udupi Vihar Hotel, Goregaon East, Mumbai - 400 063 |
Maharashtra |
2nd Floor, Shop No. 4, Jubilant Heights, Near Vidya Vikas Circle, Opp. Of Sarvangi Saree, Nashik, Maharashtra, 422005 |
Haryana |
Ground Floor, Shop No 9, Vipul Agora, M G Road, Gurugram, Haryana 122001 |
Rajasthan |
International Business Center, K-14 , 1st Floor, Ashok Marg, Near Govt. Press Choraha, C-Scheme, Jaipur- 302001 |
Assam |
Fort, 2nd Floor, Kachari Basti, Ulubari,Guwahati - 781007 |
Punjab |
2nd Floor, Sco No.668, Pakhowal Road Lajpat Nagar Ludhiana- 141002 |
Goa |
Unit No:-416, 4th Floor, Gera Imperium Ii, Patto Plaza Panjim Pin Code:-403 001 |
Bihar |
Office No 409, N.P Centre, New Dakbunglow Road, Patna, Bihar 800001 |
Chhatisgrah |
3rd Floor, Office No. 312, National Corporate Park, G E Road,Near Anupam Garden, Raipur, Chhattisgarh, 492013 |
Delhi |
A-2 , 3rd Floor, Kirti Nagar ,New Delhi -1100015 Near Karla Hospital |
Odhisa |
Kalsi Complex, Unit No. 3, Plot No. 5, Sub Plot 5 B, Janpath, Kharwela Nagar, Bhubaneshwar, Odisha, 751001 |
Tamil Nadu |
3c, 3d And 3f, 3rd Floor, Century Plaza, Door Nos. 560, 561 & 562, Anna Salai (Mount Road), Teynampet Village, Chennai, Tamil Nadu-600018 |
Maharashtra |
308, 3rd Floor, Krishna Plaza Co-Operative Housing Society Ltd, A Wing, Shivaji Path, Thane West, Maharashtra - 400602 |
Telangana |
Unit No. 203, 2nd Floor, Mayfair Building, Sardar Patel Road, Sindhi Colony, Begumpet, Hyderabad - 500003 |
Jharkhand |
Unit No. 601, 6th Floor, M.R.Tower, Line Tank Road, Behind Gopal Complex, Ranchi - 834001 |
Maharashtra |
26/A, 1st Floor, Palm Road, Civil Lines, Nagpur 440001 |
Delhi |
First Floor, B-30, Lajpat Nagar 2, New Delhi - 110024 |
Gujarat |
Unit Nos. 205-206, 2nd Floor, Neptune Trion, Neptune Campus, Bhailal Amin Marg, Near Genda Circle, Subhanpura, Vadodara - 390023, Gujarat |
Uttarakhand |
74, 1st Floor, Rajput Road, Shree Ram Arcade Building, Above Axis Bank, Dehradun, 248001 |
Gujarat |
Office No. 508, 5th Floor, Central Business Hub, Opp. Rajhans Ornate, Parle Point, Surat, Gujarat - 395007 |
Kerala |
Unit No-301, 3rd Floor, Kb Square, Vytilla, Nh Bye Pass, Near Flyover, Kochi, Kerala - 682019 |
Andhra Pradesh |
4th Floor, Sreepara Towers, Mg Road Cross, Vijayawada, Andhra Pradesh - 520010 |
Uttar Pradesh |
Unit No. B-13, 1st Floor, Sector - 16, Noida, Uttar Pradesh - 201301 |
West Bengal |
Unit No. C-14, Block C, 2nd Floor Shelcon Plaza, Ward No. X Of Siliguri Municipal Corporation, Sevoke Road, Behind Lici Building, Post Office & Police Station – Siliguri, District – Darjeeling, West Bengal- 734 001 |
Uttar Pradesh |
Unit No. 102, 1st Floor, Sai Square,16/116,45, Bhargava Estate Civil Line, Kanpur, Uttar Pradesh - 208001 |
Maharashtra |
2nd Floor, Kotecha Business Hub, Plot No. 5/N3, Cidco, Opp Ambassador Hotel, Chhatrapati Sambhaji Nagar, Aurangabad, Maharashtra - 431003 |
Gujarat |
2nd Floor, Kotecha Business Hub, Plot No. 5/N3, Cidco, Opp Ambassador Hotel, Chhatrapati Sambhaji Nagar, Aurangabad, Maharashtra - 431003 |
You can escalate any complaints, claims, or queries if they aren’t resolved satisfactorily.
For this, you can use the official e-mail ID: grievanceofficer@zurichkotak.com.
You can also visit the official website at https://www.zurichkotak.com/customer-support/grievance-redressal-process.
Next, provide the interaction ID of your complaint/query and click on ‘Submit’.
You can also reach out to the Grievance Redressal Officers (GROs) in the following locations:
| City |
Name & Contact Details |
Address |
|---|---|---|
| Ahmedabad |
Upendra Mehta Phone: 1800 266 4545 Email: grievanceofficer@zurichkotak.com |
510 -511, 5th Floor, Venus Amadeus, Jodhpur Cross Road Satellite, Ahmedabad 380015 |
| Delhi |
Amlan Gupta Phone: 1800 266 4545 Email: grievanceofficer@zurichkotak.com |
H - 78, 7th Floor, 23 Himalaya House, KG Marg, New Delhi - 110001 |
| Mumbai |
Rangan Dasgupta Phone: 1800 266 4545 Email: grievanceofficer@zurichkotak.com |
201-204, 301, 2nd & 3rd Floor, Chintamani Classique, Vishweshwar Nagar, Off Aarey Road, Near Udipi Hotel, Goregaon - E, Mumbai - 400063 |
| Pune |
Abhijeet Katkar Phone: 1800 266 4545 Email: grievanceofficer@zurichkotak.com |
Plot No.3, Mansurali Tower, 1st Floor, Boat Club Road, Near Dhole Patil Road, Pune - 411001 |
| Chennai |
Senthilkumar Rangarajan Phone: 1800 266 4545 Email: grievanceofficer@zurichkotak.com |
Century Plaza, III Floor, C, D, F - NO. 560-562, Anna Ssalai, Teynampet, Chennai - 600 018 |
| Kolkata |
Pradipta Dutta Phone: 1800 266 4545 Email: grievanceofficer@zurichkotak.com |
White House, Office Space No 2b(1), 2nd Floor 119, Park Street, Kolkata – 700016 |
Access the complete list of GROs & nodal officers on Zurich Kotak General Insurance’s official website.
You can reach out to Zurich Kotak General Insurance through these toll-free numbers:
1800 266 4545 for those in India
+91 22 69417220 for those abroad
Customer care is available 24x7 for claim-related emergencies. For other queries, working hours are typically Monday to Saturday, 8 AM to 8 PM.
You can message Zurich Kotak General Insurance on WhatsApp at 7998879988.
Usually, it takes between 2 to 7 days for your request to be serviced. This is subject to the nature of your requirement and the insurer’s policies.