Know the details about mPokket's customer care services and grievance redressal process.
mPokket offers dedicated customer support to assist you with any loan-related queries or concerns. You can get in touch with their team via phone or email. Additionally, you can connect with mPokket through WhatsApp for quick help regarding your personal loan queries. Information about their grievance redressal process is also available for resolving any issues effectively.
You can reach mPokket’s personal loan customer service team by phone. The team assists with application tracking, repayment updates, disbursement status, and processing fee clarifications.
| Contact Type | Number/Details | Availability |
|---|---|---|
Customer Care Number |
033-6645 2400
|
Monday to Sunday, 9:00 AM to 7:00 PM |
You can call this customer care number of mPokket to discuss your loan account or clarify any transaction issue. They provide guidance on repayment schedules, payment methods, and loan closure procedures.
You can reach mPokket customer support through the following email addresses:
Primary Email: support@mpokket.com
Escalation Email: supervisor@mpokket.com
You must mention your loan account number and registered contact number in the email. The customer service team typically responds within 7 business days. Response times may differ depending on the complexity of your query.
mPokket does not offer WhatsApp customer support. The company has not provided a dedicated WhatsApp number or WhatsApp Business account.
Note: In-app support of mPokket lets you raise a ticket directly from your registered account. This ensures your issue is automatically linked to your loan profile.
mPokket follows a structured escalation process for grievances. You can escalate your complaint through multiple levels:
| Level | Contact Person/Department | Details | Response Time |
|---|---|---|---|
Level 1 – Customer Care |
Customer Support Team |
Phone: 033-6645 2400 (09:00 AM–07:00 PM, Monday–Sunday) Email: support@mpokket.com |
7 working days |
Escalation |
Supervisor |
Email: supervisor@mpokket.com |
7 working days |
Level 2 – Grievance Redressal Officer |
Mr. Raktim Addya |
Phone: 033-68157400 Email: grievance@mpokket.com Address: PS Srijan Corporate Park, Unit 1204, Sector V, Kolkata – 700091 Availability: 09:00 AM–07:00 PM, Monday–Saturday |
7 working days from receipt |
Level 3 – Nodal Officer |
Mr. Sumanta Mukherjee |
Phone: 033-68157450 Email: nodal@mpokket.com Address: PS Srijan Corporate Park, Unit 1204, Sector V, Kolkata – 700091 Availability: 09:00 AM–07:00 PM, Monday–Saturday |
7 working days |
Level 4 – Reserve Bank of India (RBI) Ombudsman |
RBI – Integrated Ombudsman Scheme, 2021 |
Online Portal: https://cms.rbi.org.in Email: crpc@rbi.org.in Phone: 14440 (toll-free, available in Hindi, English, and 10 regional languages) Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 |
Within one month of filing |
You can file a complaint with the RBI Ombudsman if mPokket does not resolve your grievance. The Ombudsman operates under the Integrated Ombudsman Scheme, 2021. This is a centralised system for resolving complaints against regulated financial entities.
Key Points:
Filing a complaint with the RBI Ombudsman is free of charge
You must file complaints within one year after receiving mPokket's reply
The Ombudsman can award compensation up to ₹20 lakh for financial loss
Additional compensation up to ₹1 lakh is available for mental agony and harassment
The helpline (14440) operates in Hindi, English, and 10 regional languages
PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
You can contact mPokket customer care by calling 033-6645 2400. Or you can email at support@mpokket.com.
The mPokket’s customer care number is 033-6645 2400.
You can raise a complaint by emailing support@mpokket.com with your loan details. If you remain unsatisfied, escalate to grievance@mpokket.com or nodal@mpokket.com. Include your loan account number and registered contact number in all communications.
mPokket Personal Loan customer care is not available on WhatsApp.
mPokket does not provide a toll-free helpline number.