Learn about mobile insurance policies, what they cover, and how they protect you against theft, damage, and unexpected losses.
Smartphones are essential in today’s digital age, from business and travel to communication and payments. Any damage or loss can seriously disrupt your routine and lead to unexpected expenses. That’s why having mobile theft insurance is crucial to safeguard both your device and the sensitive data stored on it.
A smartphone today is more than just a communication tool. It stores personal data, manages finances, and handles professional tasks. If the phone is lost or stolen, this data can be misused, leading to serious consequences, including financial loss.
Repairing a damaged phone, especially a premium model, can also be costly. A mobile insurance policy helps you manage such risks by offering coverage against accidental damage, liquid damage, and theft. Some insurers even offer cell phone theft insurance with temporary phone replacement in select cities.
Buying phone theft insurance can help you avoid financial loss in case your device is stolen or damaged. Here's why it matters:
If your mobile is stolen, you lose not just the device but also access to personal and sensitive data. With the right cell phone theft insurance, you may be eligible for a replacement — often of the same model — depending on your plan.
Smartphones are fragile and repairs can be expensive. A mobile insurance policy covers repair costs for damages like cracked screens or internal failures caused by accidents.
Losing a phone can be just as costly as theft. While manufacturer warranties don’t cover loss, mobile insurance can offer compensation based on your insured amount.
Accidental exposure to water or high humidity can ruin a phone beyond repair. Most best phone insurance India plans include coverage for such liquid-related damages.
Be it an Android or an iPhone; mobile theft insurance generally covers several types of damages caused to your mobile phone. Let's understand the policy inclusions-
Screen damage coverage, provided the phone was in the owner’s possession at the time of damage
Accidental physical damage to the handset, again requiring owner custody
Liquid damage coverage due to spills, rain, or humidity
Theft protection, which may include temporary phone replacements in certain cities across India
Raising a claim with Bajaj Markets is extremely simple. You must contact the customer support team within the first 24 hours of damage to your mobile phone so that you can enjoy all the benefits of your insurance plan, be it an android or an iPhone theft insurance plan.
There are 2 ways in which you can get in touch -
Via Phone -
Contact the toll-free number - 1800-419-4000 or call on 6000-4000 (make sure to prefix the STD code)
Via Mail
You can also send a mail to the following address
CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi - 110019
Via e-mail
You can write an e-mail to feeback@cppindia.com to raise your claim.
To raise a claim under your mobile insurance policy on Bajaj Markets, you must submit the following documents:
A duly filled and signed claim form with complete details of the damage or loss, including the claimed amount
Supporting documents such as repair bills, purchase invoices, and valuation reports
In case of theft or burglary, a copy of the FIR or police complaint report is mandatory
Any additional documentation specific to the type of claim (e.g. technician’s report, service centre estimate)
Ensure that all documents are submitted within the timeline specified by the insurer for a smooth claim process.
Although phone theft insurance offers extensive protection, certain exclusions apply. These may vary by insurer, but commonly include:
Intentional or malicious damage caused by the policyholder
Damage due to overuse, overloading, or usage under unusual/unapproved conditions
Unexplained loss or mysterious disappearance of the phone
Damage caused by pollution, natural wear and tear, or climate-related issues
Pre-existing faults that occurred before the start of the policy
Loss due to internal mechanical or electrical breakdown not related to external impact
Always read your policy terms carefully to understand all exclusions before filing a mobile theft insurance claim.
Choosing the right mobile theft insurance plan can offer several benefits, such as:
Coverage for accidental damage, including falls and liquid spills (water, tea, coffee, soft drinks, etc.)
Cashless and hassle-free claim processing, saving both time and money
Protection for internal and external parts such as charging ports, touchscreens, and audio jacks
Add-on features like transit insurance, international coverage, and extended protection
Financial support for phone repair or replacement, reducing out-of-pocket expenses in emergencies
If you're looking for the best phone insurance India has to offer, compare plan features, pricing, and customer reviews before making a decision.
Refer the following table
| Extended Warranty |
Mobile Insurance |
|---|---|
| Theft is not covered |
Theft is covered |
| Liquid damage is not covered |
Liquid damage is covered |
| Accidental damage from handling like drops spills, and cracked screens are covered |
Accidental damage from handling like drops spills, and cracked screens are covered |
| Comprehensive damage beyond ADH is not covered |
Comprehensive damage beyond ADH is covered |
| Electrical and mechanical failure is covered |
Electrical and mechanical failure is covered |
Yes, certain private insurance firms in India offer insurance coverage for cell phones bought outside of India, giving them global coverage.
Private insurance firms in India have joined with several private mobile applications to back up phone data automatically to cloud servers. To prevent such issues, mobile phone users should regularly back up their phones' data.
Yes, some insurance firms offer coverage for the mobile phone's motherboard and other internal electronics.
You need to provide the following information to make a claim -
Mobile Number
The model number of your device
The date of the incident, including the last time you used the phone.
Additional information like ID proof and a police report must also be submitted.
There are no restrictions on the number of claims; however, you should exercise caution while using your automobile insurance.
Yes, you may do so by visiting your insurer's website, heading to the claim status section, filling out the necessary information, and checking the status.
You may make another claim, but the available coverage will depend on how much money is left over after the first phone theft claim.
Once you've turned in all the necessary paperwork, processing your auto phone theft insurance claim shouldn't take more than 30 days. In the few instances where a problem necessitates more research, it should be finished within six months.
The cost of mobile insurance generally depends on the particular insurance company. At Bajaj Markets, the mobile insurance plans start from Rs. 649. You may choose the mobile phone theft insurance plan according to your needs.