When you need quick access to support for your business loan, you could rely on clear contact options when issues arise or doubts pop up. This page gives you the essential contact details and grievance-redressal process for Indifi Business Loan.
If you require help with your loan application, repayment, or other queries, here are the main contact numbers.
| Purpose | Number / Availability |
|---|---|
Customer Care (general loan queries) |
9696555444 - 10:00 a.m. to 7:00 p.m., Monday to Friday (unavailable on public holidays) |
For complaints/escalation (The Grievance Redressal Officer) |
+91 8448895332 |
Note: Indifi does not clearly list any dedicated NRI helpline number on its public contact page.
If you are calling from outside India, you may use the +91-prefixed number and check with your operator for international calling.
If you prefer writing instead of calling, you can use the following email contacts for various concerns:
cs@indifi.com - for general queries and support
easyloan@indifi.com - for loan applications or top-up questions
grievances@indifi.com - for grievance or complaint escalation
Currently, Indifi does not publicly list a WhatsApp contact number for customer care or support.
There is no verified WhatsApp helpline mentioned on the official contact page or grievance-redressal section
Your best option remains email or the phone helpline for any queries or support
If Indifi adds WhatsApp support later, you could find details either via your loan manager or official email communications from Indifi.
When you have a complaint or unresolved issue, you can escalate through the following matrix:
| Level | Contact / Address / Email | Purpose |
|---|---|---|
Customer Care (first contact) |
9696555444 / cs@indifi.com / easyloan@indifi.com |
Raise queries or issues |
Grievance Redressal Officer |
+91 8448895332 (Naresh Kumar) grievances@indifi.com Address: Ground Floor, Sewa Tower, Plot-19, Sector-18, Phase-4, Udyog Vihar, Gurugram-122015 |
Escalate unresolved issues after ~15 days |
Higher Escalation / Regulatory (if needed) |
Contact: Reserve Bank of India (RBI) via its consumer complaints portal |
For unresolved complaints after company-level escalation |
Follow these steps to escalate:
Email or call customer care with your application ID / loan-ID / registered mobile number
If unsatisfied after 15 days, send all details to grievances@indifi.com or call +91 8448895332
If Indifi fails to resolve within the stipulated period (as per NBFC guidelines), consider lodging a complaint with RBI via its complaint portal - https://cms.rbi.org.in
The official customer care number for Indifi Business Loan is 9696555444. You can call this number for loan queries, support, or assistance. It operates from Monday to Friday between 10:00 a.m. and 7:00 p.m.
To raise a complaint, you should first contact the customer care team via call or email and wait for a response. If the issue remains unresolved within around 15 days, escalate it to grievances@indifi.com or call +91 8448895332.
As of now, Indifi has not shared any official WhatsApp support number for business loan queries or customer assistance. All communication currently takes place through phone, email, and authorised customer service channels.
Indifi has not specifically provided a toll-free number for business loan support. However, the Indifi business loan customer service is accessible at 9696555444 during working hours for assistance with applications, loan status, account support, or service queries.