Get clear guidance on contacting the SBI credit card customer care number for Ahmedabad, resolving issues faster, and using escalation options.
As an SBI credit cardholder in Ahmedabad, timely assistance can make all the difference when dealing with billing discrepancies, fraudulent transactions, or card-related queries. Knowing the SBI credit card customer care number for Ahmedabad helps you reach the right support quickly and ensures efficient resolution. Understanding the correct contact options also helps you manage rewards, report a lost card, and resolve technical issues without delays.
SBI credit card customer care provides reliable support for cardholders who need help with billing queries, fraud-related concerns, or online transaction issues. By using the SBI credit card customer care toll-free number for Ahmedabad, you can reach the support team quickly through phone assistance, email support, or by visiting a nearby SBI branch for timely and professional help.
When you need quick help with your SBI credit card, the toll-free customer care number offers one of the simplest and most reliable options. By using the SBI credit card customer care toll-free number for Ahmedabad, you can speak directly to a trained executive who guides you step by step, even if you are unfamiliar with banking terms.
You can call 1800-180-1290, which is the official toll-free SBI credit card customer care number. This number allows you to raise queries without any call charges from anywhere in India. Customer care executives remain available from 8:00 am to 8:00 pm, Monday to Saturday, making it convenient to seek help during the day.
For transaction disputes or if you notice suspicious calls, emails, or SMS messages, you can also contact SBI cCard customer care onusing 39-02-02-02 by adding your local STD code, or 1860-180-1290. These numbers connect you to the same support system and help you act quickly to protect your card.
Using the toll-free number helps you resolve issues faster, avoid branch visits, and get clear guidance in simple language when you need it most.
SBI credit card follows a clear escalation matrix to ensure your complaint moves forward if it remains unresolved at the first level. You should always raise your concern step by step, instead of contacting multiple levels at once, as this helps faster resolution.
You must first contact SBI Credit Card customer care for any issue related to billing, transactions, card usage, or service delays. Most complaints get resolved at this stage within the standard timelines.
You can reach customer care through the following options:
Call 1800-180-1290 (toll-free)
Call 1860-500-1290 or 1860 180 1290
Call 39-02-02-02 by adding your local STD code
Email: customercare@sbicard.com
Customer care executives areremain available from 8:00 am to 8:00 pm, Monday to Saturday.
If you do not receive a satisfactory response from customer care, you can escalate the issue to the Nodal Officer. This step applies when your complaint remains unresolved or the solution provided does not address your concern.
Name: Mr Prosenjit Dhar
Designation: Nodal Officer
Contact Number: 1860-180-7777
Escalation Mode: Escalate your interaction through official SBI Card channels
Address: SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana
If your issue still remains unresolved after escalation to the Nodal Officer, you can take it further to the Principal Nodal Officer. This is the highest internal escalation level within SBI Card.
Name: Mrs Rupali Bhardwaj
Designation: Principal Nodal Officer
Escalation Mode: Escalate your interaction through official SBI Card escalation channels
Address: SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana
If your complaint relates specifically to mis-selling, aggressive recovery practices, or harassment, SBI provides a separate helpline for quicker action.
Dedicated Helpline Number: 080-39356050
If you prefer in-person support, SBI Credit Card also offers a walk-in grievance facility in Ahmedabad.
Address: SBI Card, 1st Floor, Lobby-2, Sakar-9, Ashram Road, Ahmedabad – 380009
If you do not receive a timely or helpful response from SBI Credit Card customer care, taking the right next steps can help you move your complaint forward without confusion or repeated follow-ups:
Wait at least 48 hours after your first complaint, as some issues need basic verification before customer care can respond.
Note down your complaint or interaction reference number, as this helps track your issue during follow-ups or escalation.
Call customer care again and clearly explain that your earlier complaint remains unresolved, along with the reference number.
Send a detailed email to SBI Card customer support, clearly stating the issue, previous complaint details, and the delay faced.
Escalate the matter to the Nodal Officer if the response remains unsatisfactory after contacting customer care.
Use the dedicated escalation helpline if your issue involves mis-selling, harassment, or serious service failure.
Visit the SBI Card walk-in office in Ahmedabad if you prefer face-to-face support and faster clarification.
Keep copies of emails, call logs, and reference numbers to support your case during escalation.
SBI Credit Card customer care in Ahmedabad handles a wide range of everyday concerns to help cardholders manage their cards smoothly and without stress:
Customer care helps you understand charges, correct wrong entries, and clarify any confusion related to your monthly credit card statement.
If you notice unknown transactions, the support team helps block the card quickly and guides you through the dispute and refund process.
Customer care assists you in blocking the card immediately and arranging a replacement to prevent misuse and financial loss.
If your new or replacement card does not activate, the team helps complete the activation process safely and correctly.
Support executives explain how rewards work, check missing points, and guide you on redemption in simple terms.
Customer care reviews your request and explains eligibility, timelines, and the impact of changing your credit limit.
The team helps convert large purchases into EMIs and resolves problems related to EMI billing or missed payments.
You can get clear explanations about late charges, interest amounts, and ways to avoid them in future.
Customer care assists with updating your mobile number, email address, or address to ensure smooth communication.
If you wish to deactivate your card, the team explains the process and ensures all dues are settled properly before closure.
The SBI credit card customer care number in Ahmedabad is 1800 180 1290, which is toll-free and available from 8:00 am to 8:00 pm, Monday to Saturday, for all credit card-related assistance.
You can contact SBI credit card customer care in Ahmedabad through the toll-free helpline, email support at customercare@sbicard.com, or by visiting the SBI Card walk-in office on Ashram Road.
For quick resolution, contact customer care with clear details, keep your reference number ready, and escalate the issue if needed using SBI’s official grievance redressal channels.
Apart from calling, you can email SBI Card support, escalate complaints to the Nodal Officer, or visit the Ahmedabad walk-in office for direct assistance.
If there is no response, wait 48 hours, follow up with your reference number, and escalate the issue to the Nodal Officer or use the official grievance escalation process.