Get SBM ZET Credit Card support through toll‑free customer care numbers, email assistance, and official service channels linked to SBM Bank and ZET.
Last updated on: Jun 03, 2026
If you need help with your card, transactions, or account‑related queries, you can reach SBM ZET Credit Card customer care through multiple verified contact options. These channels are designed to provide timely assistance, grievance support, and clear resolution pathways.
You can contact customer care over the phone for card usage queries, service requests, or urgent support.
Here are the details:
| Contact Purpose | Phone Number | Availability |
|---|---|---|
ZET Customer Care Number |
9910992875 |
Working hours |
SBM Bank Toll‑Free Helpline |
1800 2099 335 |
24×7 |
SBM Bank Alternate Toll‑Free |
1800 1033 817 |
24×7 |
You can use these SBM ZET Credit Card customer care numbers, depending on whether your query is app‑related or bank‑related. Calling the toll‑free numbers is recommended for urgent card or account issues.
Email support is ideal for detailed inquiries, documentation sharing, or submitting formal complaints. You may contact customer support using the details provided below:
| Support Type | Email ID |
|---|---|
ZET Customer Support |
care@zetapp.in |
SBM Bank Customer Care |
customercare@sbmbank.co.in |
Official Website |
www.zetapp.in |
Note: For billing disputes, you should report the issue within 30 days of receiving your statement. During investigation, the disputed transaction may be temporarily suspended. Resolution is typically completed within 90 days, as per banking guidelines.
For written communication, the issuer’s postal address is:
SBM Bank (India) Limited,
1st Floor, Raheja Center, Free Press Journal Marg,
Nariman Point, Mumbai, Maharashtra – 400021
You can use the ZET mobile app for quick support without making a phone call or sending emails. Here’s how:
| Support Feature | Details |
|---|---|
In‑App Chat Support |
Available through the ZET app |
Issue Ticket Creation |
Yes |
Complaint Tracking |
Available within the app |
Agent Support |
Subject to service hours |
Response Timeline |
Depends on issue complexity |
The in‑app support option allows you to raise service requests such as transaction queries, account concerns, or card‑related issues in a structured manner. You can track the status of your request directly through the app until it is resolved.
You can resolve most day‑to‑day issues related to your credit card through customer support or the ZET mobile app without escalation.
Common issues you may face include:
Problems activating your card can occur initially. These can be resolved easily through the ZET app or by following step‑by‑step guidance provided by customer care.
Transactions may fail due to network connectivity problems or merchant authentication errors. Retrying the transaction or contacting customer support usually helps resolve the issue.
Difficulty accessing the app or logging in is often related to credential issues. This can be fixed by resetting your login details or by raising a support request via email or directly through the app.
If you notice incorrect charges or transaction discrepancies, you should contact the SBM ZET Credit Card customer support number or raise a ticket within the specified dispute timeline.
In case your card is lost, stolen, or damaged, it should be reported immediately so it can be blocked to prevent misuse and replaced promptly.
Questions regarding your statement, outstanding balance, or payment due date can be checked in the app or clarified by reaching out to customer care.
For urgent or financial‑impact issues, reaching out through the SBM ZET Credit Card helpline number ensures quicker action and proper documentation.
If your concern is not resolved through regular customer support channels, you can follow a structured grievance redressal process.
You should first raise the issue using standard channels such as customer care numbers, email support, or the ZET app. Once registered, you will receive a service or grievance reference number, which should be retained for follow‑up.
If you are not satisfied with the response, you can escalate the matter by contacting SBM Bank directly via their toll‑free numbers or by emailing customercare@sbmbank.co.in. As a final step, unresolved grievances may be taken to the Banking Ombudsman, in line with RBI guidelines.
Key points to note:
Transaction or billing disputes should be reported within 30 days of receiving your statement.
During investigation, the disputed transaction amount may be temporarily suspended.
The resolution timeline for disputes can extend up to 90 days, depending on the nature of the issue.
Reviewer
You can contact customer support at 9910992875 for ZET‑related queries. For bank‑level assistance, you can call 1800 2099 335 or 1800 1033 817.
You can reach support through phone calls, email at care@zetapp.in, the ZET mobile app, or SBM Bank’s toll‑free numbers.
SBM Bank toll‑free numbers offer 24×7 support. ZET app and direct support availability may vary by service hours.
You can file a complaint using the ZET app, email support, or customer care numbers. Escalation is possible through SBM Bank if needed.
WhatsApp support availability might not be available for now. For account‑specific issues, direct contact through the SBM ZET Credit Card customer care number is recommended.