Branch

Branch International is a global fintech company that provides fully digital personal loans and financial services across emerging markets, including India. With operations in India, Kenya and Nigeria, Branch uses mobile technology and advanced data science to make credit accessible with no physical paperwork, quick decisioning, and simple onboarding.

Branch relies on smartphone‑based underwriting to offer instant loans, using a combination of device data, SMS transaction insights, and repayment behaviour to assess creditworthiness. This technology‑led approach enables Branch to deliver fast, secure, and user‑friendly lending experiences with transparent processes and responsible credit practices.

Here are the official contact details for Branch’s India operations:

• India Office

Location: Branch International Financial Services Pvt Ltd,

01, AWFIS, Space Solutions, 4th Floor,

VIOS Towers, Off Eastern Express Highway, Sewri-Chembur Road,

Mumbai, Maharashtra 400037

• Customer Support

Branch’s preferred method of customer support is the in‑app chat feature, available directly inside the Branch app.

• Customer Care (Digital Lending Directions Contact)

Phone: +91 8655937429

Email: india@branch.co

• Grievance Redressal

Customers may file complaints via:

•  In‑app chat

•  Email to india@branch.co

•  Escalation to the RBI Ombudsman if not resolved within 30 days