Get reliable assistance for loan-related queries, repayment support, and account services from Credit Saison
Credit Saison provides dedicated customer care. This service offers support for loan queries, application status, and grievance redressal, ensuring clear communication for business borrowers.
Meeting these basic MSME loan criteria greatly enhances your chances of securing quick and affordable financing for your business.
Below are the available contact numbers for customer care related to Instant Business Loans.
| Type | Number | Timings |
|---|---|---|
Toll-Free Customer Care |
1800 103 8961 |
9am to 9pm |
Customer Care |
1800 212 2070 |
Not specified |
The toll-free numbers offer support for all Business Loan-related queries during the given timings.
You can reach out via the following email addresses for different needs:
support@creditsaison-in.com (General support and service queries)
grievance@creditsaison-in.com (For complaint registration)
preethi.nair@creditsaison-in.com (Specific grievance contact)
tarun.rajagopal@creditsaison-in.com (Nodal officer for escalations)
These emails facilitate written communication related to loan servicing and grievance handling.
Credit Saison offers WhatsApp support for real-time assistance:
Save the official WhatsApp number +91 9987098137 in your contacts.
Open WhatsApp and start a chat with this number.
Look for the green tick beside the name to verify it as the official account.
Ask your loan-related questions or request updates within the chat.
Access instant replies and possible direct support for your loan status and queries.
This channel provides fast updates and personal support in a convenient format.
Credit Saison has a structured grievance redressal process with an escalation matrix.
| Level | Contact Method | Details |
|---|---|---|
Level 1 |
Call: 1800 103 8961 or email: support@creditsaison-in.com |
Initial complaint registration, available Monday to Friday, 10am to 6pm excluding national holidays. |
Level 2 |
Email: grievance@creditsaison-in.com or preethi.nair@creditsaison-in.com |
If unresolved in Level 1, escalate your complaint via email. |
Level 3 |
Contact Nodal Officer: tarun.rajagopal@creditsaison-in.com or postal mail |
If not settled, contact the nodal officer or send a letter to: First Floor, IndiQube Lexington Tower, Bengaluru. |
Level 4 |
Appeal to RBI Regional Office or Ombudsman |
If unresolved for over one month, appeal to RBI's regional office in Bangalore or approach the RBI Ombudsman. |
Disclaimer: The grievance redressal process and contact details provided are based on the latest information available. Please verify any changes directly with the concerned financial institution before taking action. The escalation timelines and contact details are subject to change as per policy.
This escalation ensures your grievance receives proper attention till resolution or external intervention.
The contact addresses for Credit Saison offices are mainly located in Bengaluru and other major cities for physical correspondence if required.
The main customer care number is 1800 103 8961, available from 9am to 9pm for all business loan inquiries.
You can raise a complaint by calling 1800 103 8961 or emailing grievance@creditsaison-in.com. If unresolved, escalate to the nodal officer or RBI Ombudsman.
Yes, Credit Saison Business Loan customer service is available on WhatsApp at +91 9987098137 for instant support and loan status updates.
The toll-free helpline number for Credit Saison Business Loans is 1800 103 8961, operational from 9am to 9pm.