When a credit report shows an error or a score appears incorrect, getting help quickly becomes essential. The CRIF High Mark customer care team makes this process effortless by providing clear options to raise disputes, correct data, or seek clarification without confusion. Each concern receives personal attention, and regular updates continue until the issue is fully resolved. Whether contacted by phone, email, or online support, their prompt assistance helps individuals avoid delays and ensures their credit records remain accurate and worry-free.

Reaching the CRIF High Mark customer care team is simple and convenient through multiple channels designed to suit both individuals and institutions. Whether it’s a query, dispute, or update request, you can connect directly with their support team during business hours for quick assistance.

• Customer Care Number: 020-40562001

• Support Hours: Monday to Friday, from 9:00 AM to 7:00 PM

For Individual Consumers

• Email: crifcare@crifhighmark.com

• Contact Numbers: 020-67157709 / 020-67157742

For Credit Institutions

• Email: customerservice@crifhighmark.com

• Contact Number: 020-67157888

Filing a complaint online helps you correct errors or update details on your credit report without visiting the CRIF High Mark office. Here is how you can file a complaint with CRIF High Mark customer care easily and track its progress online:

1. Log in to the official CRIF High Mark consumer portal

2. Click on the ‘My Report’ section and select the ‘Raise a Query’ tab

3. Choose the credit report you want to dispute and click ‘Proceed’

4. Select the account or information that needs correction

5. Click ‘Submit’ to raise your dispute

After submitting your complaint, a unique service request number is generated and shared with your registered CRIF High Mark email ID for easy tracking. The CRIF High Mark customer care team reviews your concern thoroughly and aims to provide a complete resolution within 30 days. Once the issue is resolved, a confirmation email is sent to you, marking the official closure of your grievance.

Individuals seeking digital assistance can access the CRIF High Mark customer care portal to raise disputes or check the status of existing ones. They can log in securely using their registered details to view, track, or manage credit report queries with ease. Alternatively, users may visit the Contact Us page on the official website and complete the online query form to receive support from the CRIF team. All interactions are managed through secure systems, ensuring that personal and financial information remains fully protected at every stage.

The CRIF High Mark customer care portal offers several help sections to make it easier for users to understand, manage, and resolve credit-related concerns. Here is what you can find in the help sections for quick and reliable support:

FAQs (Frequently Asked Questions)

The FAQ section provides clear answers to common questions about credit reports, scores, and dispute procedures. It helps users resolve issues such as data errors, payment mismatches, or incorrect personal details without needing direct support.

Credit Report Understanding Guides

These guides explain the structure and meaning of various parts of a CRIF credit report, including account details, overdue amounts, and report reference numbers. They help individuals interpret their reports correctly and understand the factors affecting their credit score.

Step-by-Step Dispute Guidance

This section offers detailed, easy-to-follow steps for raising and tracking disputes through the online portal. It ensures users can correct errors confidently while keeping track of their service request numbers for transparency.

Contact and Escalation Procedures

Clear escalation procedures outline the complete redressal path—from contacting CRIF High Mark customer care to reaching the Principal Nodal Officer if a concern remains unresolved. These guidelines ensure accountability and timely responses for every complaint.

Regulatory and Consumer Support

This section explains how users can approach the Reserve Bank of India’s Integrated Ombudsman Scheme if a complaint is not resolved within 30 days. It also provides official helplines and email details for additional support and regulatory assistance.

Visiting the CRIF High Mark office can help consumers resolve complex issues or clarify credit report details in person. Here are a few important guidelines to ensure a smooth and efficient visit:

• Carry a valid government-issued photo ID, such as an Aadhaar card, PAN card, or passport, for identity verification

• Bring a printed copy of your credit report or Report Control Number (RCN) to help the team locate your records quickly

• Carry any relevant supporting documents related to your query or dispute for faster resolution

• Maintain proper decorum during your visit, as the office serves multiple consumers throughout the day

CRIF High Mark Offices

Here are the official CRIF High Mark address details for the Mumbai and Pune offices, where consumers can visit for in-person assistance and support:

Mumbai Office

CRIF High Mark Credit Information Services Pvt. Ltd.

402-A, 4th Floor, A-Wing, Fulcrum,

Hiranandani Business Park,

Next to Hyatt Regency, Sahar Road,

Andheri (East), Mumbai, Maharashtra – 400099

Telephone: +91-22-7171-2900

Pune Office

CRIF High Mark Credit Information Services Pvt. Ltd.

Smartworks, 43EQ, 7th Floor, S. No. 44 H. No. 8/1 (P), Plot A,

Off Bharati Vidyapeeth School, Balewadi, Pune, Maharashtra – 411045

Contact Number: 020-67157700

Visitors can connect with the CRIF High Mark customer care team at either location for guided support, clarifications, and credit-related assistance. Both offices ensure a professional environment where every consumer query is addressed efficiently.

Here are the different ways users can contact CRIF High Mark customer care for quick support and reliable assistance:

• You can call the CRIF High Mark customer care team on 020-40562001 between 9:00 AM and 7:00 PM, Monday to Friday.

• The Pune Office can be reached directly on 020-67157700 for location-specific support.

• The Mumbai Office is available on +91-22-7171-2900 for local assistance.

• For general queries, customers can email crifcare@crifhighmark.com for personalised support and updates

• Escalation-related concerns can be addressed to the Nodal Officer via nodalofficer@crifhighmark.com or by calling 020-6715-7777

• For unresolved or critical matters, users can contact the Principal Nodal Officer at principalnodalofficer@crifhighmark.com or on 020-6715-7742

• Consumers may also visit or send correspondence to the CRIF High Mark office in Mumbai or Pune for in-person service

• If a complaint remains unresolved beyond 30 days, it can be escalated to the Reserve Bank of India under the Integrated Ombudsman Scheme

• CRIF India maintains an official LinkedIn page that shares updates, service information, and allows professional communication

• The official Instagram account features educational posts, credit insights, and financial updates for consumers

• CRIF India’s Facebook page provides community engagement and updates, with details verified through the official website

• On X (Twitter), users can view service alerts, financial tips, and send direct messages for assistance with general queries

The CRIF High Mark customer care team follows a transparent and stepwise grievance redressal process to ensure every consumer query is addressed efficiently and fairly. The process is aligned with CICRA guidelines and includes clear escalation levels for unresolved issues.

Procedure for Grievance Redressal

Here are the key steps CRIF High Mark customer care follows to ensure every consumer grievance is handled accurately and efficiently:

• Every customer request is acknowledged with an official email for confirmation

• If any information is missing, the customer is contacted to provide the required details before the case is reopened

• All resolutions, updates, and clarifications are communicated to the customer through email

• If incorrect data is identified, the CRIF team raises a correction request with the relevant credit institution

• Data is updated only after receiving a valid correction request in the approved OLM (Online Modification) format

• Once the data or report is corrected, an updated version is shared with the customer before closing the request

Escalation Process

If a customer does not receive a response within the specified timeframe, CRIF High Mark internally escalates the matter through defined levels of authority. Escalation occurs in sequence, ensuring each stage is reviewed thoroughly before moving to the next.

1. Register the grievance with Level 1 authority

2. If unresolved, escalate to Level 2 authority

3. If still pending, escalate to Level 3 authority

Note:

• Escalation is performed internally by CRIF only after an initial resolution attempt has been completed

• No complaint is moved to a higher level until it has been reviewed by the preceding authority