Here’s everything you need to know about the different types of CIBIL errors and how to fix them to protect your creditworthiness.
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Facing a loan or credit card rejection due to errors in your credit report can be discouraging, especially when you have managed your finances well. Leaving these mistakes unaddressed may harm your credit score and reduce your access to better financial options.
You can correct these issues by following a few steps:
Download your latest credit report from the CIBIL website
Check for incorrect details or unfamiliar accounts
Submit a dispute with supporting evidence on the CIBIL portal
Wait for CIBIL to review and resolve the issue, usually within 30 days
These actions help ensure your credit score reflects your true financial behaviour and improve your chances of approval.
To enhance accuracy in credit reports, the Reserve Bank of India (RBI) has proposed a mandatory unique borrower ID for all loans. With this move, the RBI aims to prevent mismatches and duplication by correctly linking each account to the right individual.
Errors in your CIBIL report can cause unexpected loan rejections or lower your credit score. Below are the most common types of CIBIL errors and effective ways to resolve each:
Inaccurate Account Information
Financial institutions typically report data to CIBIL every 30 to 45 days. If you access your CIBIL Report soon after making a payment, within this update window, it may not yet reflect your most recent transaction. This can result in outdated balances or overdue amounts on your report.
Tips: Download your CIBIL report and carefully review it for any errors If you find any discrepancies, you can raise a dispute by submitting the CIBIL dispute resolution form online. Once submitted, CIBIL will verify the details and make the necessary corrections in your updated report.
Incorrect Personal Information
Credit institutions regularly share your credit data with CIBIL, including personal, contact, and employment details like your name, address, birth date, PAN, phone number, and income. CIBIL uses this information to create your credit profile. If any of these details are incorrect, it may result in inaccurate reporting.
Tips: Review your report for any errors in your name, PAN, birthdate, address, or contact details. If you spot incorrect information, raise a dispute through the CIBIL dispute resolution form and attach valid supporting documents. Ensure all details match your official records to help CIBIL update your report accurately.
Overdue Amounts on Paid-Off Accounts
Even after clearing dues, your report might still show pending amounts or payment defaults. This usually happens if you check your report before the lender's next data update.
Tips: Wait for a month after repayment for updates to reflect. If the issue persists, contact your lender to update their records and resend correct data to CIBIL. You can also file a dispute with CIBIL to get the error corrected.
The steps you must follow to correct the mistakes in your CIBIL report are:
Log in to your myCIBIL account and view your free CIBIL Score and Report
In the 'Credit Reports' section, navigate to the 'Dispute Center' tab and click on 'Dispute an Item'
Complete the online dispute form, and make sure to keep your control number ready for reference
Select the section you want to dispute (such as personal details, account information) and enter the correct value or explanation
Once submitted, the system will validate your dispute and forward it to the relevant credit institution for resolution
Correcting errors in your CIBIL report can improve your credit score. By ensuring your credit history is accurately represented, you build a stronger profile for lenders.
Removing a wrongly attributed defaulted loan can instantly boost your score and remove red flags from your report.
Updating a closed or prepaid loan from “active” to “closed” improves your creditworthiness and reduces your credit burden.
Eliminating duplicate or fraudulent accounts leads to a more accurate credit utilisation ratio and protects you from the negative impact of identity theft.
Here are some challenges that you may face while resolving CIBIL issues:
Delayed Response from Lenders
Lenders often take time to verify and update their records, which can delay the correction in your report.
Insufficient Supporting Documents
If you don’t provide valid or complete proof while filing the dispute, the process may get stuck or rejected.
Errors Involving Multiple Accounts
Errors linked to several accounts or high volumes of transactions can take longer to investigate and resolve.
Understanding your CIBIL score is key to unlocking better financial opportunities. Regularly check your report, spot and fix errors early and raise disputes when needed. A proactive approach ensures a smoother and more rewarding credit journey.
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FAQs on CIBIL Errors
What to do if recent payments are missing in my report?
If recent payments are missing from your CIBIL report, follow these steps:
Contact your lender to confirm whether they have updated the information
Raise a dispute with CIBIL
Submit proof of payment within 60 days of the statement date
Why is a closed account still showing on my CIBIL report?
A closed account may still appear on your CIBIL report if the lender has not updated the account status with CIBIL. You can request the lender to report the closure and raise a dispute with CIBIL to have the status corrected.
How to address outdated information in my report?
Banks report this data based on your loan or credit card application. Update your information with your banks or credit institutions; once they report it to CIBIL, your report will reflect the latest details.
How to update my identification details in my CIBIL report?
According to the Credit Information Companies Act (2005), CIBIL can't alter information without confirmation from the relevant bank or financial institution. Reach out to your bank or financial institution to update any identification details.
What if I find incorrect details in my report?
If you identify discrepancies in your credit report, raise a dispute with CIBIL for necessary updates in their records. The information is based on data collected by your banks or financial institutions at the time of a new loan or credit card application.
How can I correct my CIBIL Report immediately?
To correct your CIBIL report promptly, start by downloading your latest report. Next, identify any errors and raise a dispute on the CIBIL website. Be sure to submit the necessary supporting documents with your dispute.
Can I repair my credit myself?
Yes, you can repair your credit yourself by disputing inaccurate entries on your credit report and focusing on clearing overdue accounts. These actions will help rebuild a healthy credit score over time.
Why is the ‘CIBIL could not verify your identity’ error showing?
This error appears when your details do not match CIBIL’s records. Verify your information carefully or contact CIBIL customer support for assistance.
How to change the date of birth in the CIBIL report?
Follow these steps to update your date of birth in the CIBIL report:
Purchase your latest CIBIL report from the official CIBIL website
Review the report and note the incorrect date of birth
Log in to myCIBIL, navigate to the Dispute Centre, and select Raise a Dispute
Choose Data Inaccuracies and enter the correct date of birth
Submit valid ID proof and wait for verification
Once approved, CIBIL will update your report with the correct date of birth
How to change gender in CIBIL report?
To change the gender entry in your CIBIL report, you need to raise a dispute with CIBIL through their dispute resolution process. Ensure that your KYC documents reflect the correct gender, as CIBIL updates your report based on the data shared by lenders and verified documents.
How to remove CIBIL enquiry free?
You cannot remove valid CIBIL enquiries as they represent genuine credit applications. However, you can dispute and remove unauthorised or incorrect enquiries at no cost through the official CIBIL website.
How to change your mobile number in CIBIL?
To update your mobile number in CIBIL, follow these steps:
Log in to your myCIBIL account on the official CIBIL website
Navigate to Credit Score and Report, then click on Contact Information
Select Raise a Dispute to update your mobile number
In the Dispute Centre, choose Contact Information and select the option to update your number
Edit your mobile number, click Continue, and then Submit Dispute
You will receive a Dispute ID and a confirmation email from CIBIL once the request is submitted successfully
