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For quick assistance on queries related to your HSBC Bank credit card, you can get in touch with the bank 24X7. This could be to report theft, loss, or misuse of your card. You can also call the bank’s customer service for other concerns, like how to redeem points.

 

HSBC Bank offers phone banking services for customers within India and overseas. Regular retail and Premier customers have different lines to contact the bank. You can also reach the customer care through Live Chat or send a secure message via net banking.

How to Contact the HSBC Bank Credit Card Customer Care

There are a number of ways through which you could contact the bank's customer care. Here are a few of them: 

Call the HSBC Bank Credit Card Contact Centre

Use the phone banking facility to resolve issues from any location in India. Simply call the following numbers: 

  • 1800-267-3456

  • 1800-121-2208

 

Availability: 

  • General queries: 6:30 AM to 8:30 PM 

  • Emergency services: 24X7 via IVR 

  • HSBC Bank Premier customers: 24X7

 

If you are calling from overseas, here are two numbers you can keep on hand for credit card queries: 

  • +91-40-65118002

  • +91-22-71728002

 

To call from Kuwait, dial:

  • +965-2223-0782

  • +965-2223-0727 

(local rate may apply) 

 

To activate your card from overseas, call: 

  • 91-40-71728003

  • +91-22-71728003

Reach HSBC Bank Customer Care via Chat 

You can find this facility on the official website or HSBC Bank’s mobile app. Click the ‘Chat’ icon and type your message. At the start, your general queries will be directed to the chatbot. 

 

You can utilise this live chat service from Monday to Saturday between 8:30 AM to 8:30 PM, except on public holidays. 

Send a Secure Message or Email to Contact HSBC Bank Customer Care

Login to your HSBC Bank net banking account to send a secured message. You can also email the bank for issues related to credit cards at cardsupport@hsbc.co.in.

Reach out to HSBC Bank on Social Media

Posting your concerns on these channels can sometimes result in faster resolution:

  • Facebook: https://www.facebook.com/HSBCIndia/

  • Twitter: https://twitter.com/HSBC_IN

  • Instagram: https://www.instagram.com/hsbc_in/

Visit your Nearest HSBC Bank Branch

You can also visit the bank in person to get instant solutions. To find the list of branches, go to the HSBC Bank ‘Contact’ page. Click on ‘Find your nearest branch’ and then on ‘Branch & ATM Locator’. Carry a valid ID proof along with your credit card details for verification.

How Non-resident Indians (NRIs) Can Contact HSBC Bank’s Customer Care

If you are an NRI, you can contact customer care on the numbers below based on your location:

Country/Region

Phone Banking Number (Toll-free)

From India

1800 209 0100 / 1800 121 2209

Bahrain

80006764

Philippines

180011102858

Hong Kong

800938181

Indonesia

0078030165151 (Nikas) & 0018030165151 (PTI)

Malaysia

1800819823

New Zealand

0800420572

Oman

80077610

Qatar

00800101031

Saudi Arabia

8008501133

China

108007142932 (South China) 

108001402946 (North China)

Singapore

8001014362

Thailand

1800014029

United Arab Emirates

80001830251

United Kingdom

08000489157

United States of America

18339982278

Australia

1800953852

Austria

0800296718

Denmark

80254085

France

0800904636

Germany

08000800116

Ireland

1800948637

Italy

0800582749

Netherlands

08000238310

Switzerland

0800894680

Disclaimer: These numbers may change as per updates from the HSBC Bank.

HSBC Credit Card Grievance Redressal System

You have many modes to lodge a complaint. To report mis-selling of credit cards or harassment by the bank’s representatives:

 

Email: complaints.india@hsbc.co.in

Call: 18002673456 or 18001212208

 

The bank’s three-level grievance redressal system also helps address all your concerns. 

Level 1: Raise a Complaint

You can use any of these methods to proceed:

  • On the main page of HSBC Bank, click on ‘Online Banking’ and then on ‘Grievance Redressal’. Scroll to ‘Grievance Redressal Mechanism - Non Demat Accounts’. Then, click on ‘First level escalation’. 
     

    Click on ‘Online complaint form – Level 1’ and enter your basic details. Explain your complaint and click on ‘Submit’. The bank’s representatives will get in touch with you. 

  • Call the HSBC Bank credit card customer care number and state your complaint.

  • Log in to your net banking account and send a message to the bank mentioning the nature of your issue.

  • Visit your nearest HSBC Bank branch and speak to a bank representative.

 

After registering the complaint, the bank representative will give you a complaint number. You can expect a response from the bank within 10 days. In case you do not receive a satisfactory response, or any response, you can escalate the matter. 

Level 2: Contact the Nodal Officer

This involves getting in touch with the Nodal Officer, which you can do in two ways:

  • Fill out an Online Complaint Form
     

Visit the Grievance Redressal Mechanism - Non Demat Accounts’ page. Then, scroll to ‘Second level escalation’. Once you click on this option, click on ‘Online complaint form – Level 2’ and fill it with your details. 

 

For the question, ‘Have you already submitted a complaint related to this issue?’, select ‘Yes’. Then, fill in the complaint number. You can select your region’s Nodal officer for further processing. 

  • Email your Regional Nodal Officer
     

You can also email the office based on your place of residence. Refer to the list below:

Branch

Name and Address

Email

Andhra Pradesh and Telangana

6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad - 500082

nodalofficerinm@hsbc.co.in
(Attn: Mr. Koustubh Vaishampayan)

Chandigarh

SCO 1, Sector 9-D, Chandigarh - 160017

nodalofficerinm@hsbc.co.in
(Attn: Ms. Deepti Thakur)

Delhi / Haryana / Uttar Pradesh

Birla Towers, 25 Barakhamba Road, New Delhi - 110001

nodalofficerinm@hsbc.co.in
(Attn: Mr. Sandeep Kumar Sharma)

Gujarat

Mardia Plaza, C G Road, Ahmedabad, Gujarat - 380006

nodalofficerinm@hsbc.co.in
(Attn: Ms. Dipti Shinde)

Karnataka

No - 7, M.G.Road, Bengaluru, Karnataka - 560001

nodalofficerinm@hsbc.co.in
(Attn: Ms. Sharmila R)

Kerala

Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi - 682016

nodalofficerinm@hsbc.co.in
(Attn: Mr. R Ramanathan)

Maharashtra

46B, Asha Mahal, Dr G Deshmukh Marg, Mumbai, Maharashtra - 400026

nodalofficerinm@hsbc.co.in
(Attn: Mr. Arijit Chakraborti)

Rajasthan

61-A, Sardar Patel Marg, C-Scheme, Jaipur, Rajasthan - 302001

nodalofficerinm@hsbc.co.in
(Attn: Ms. Khushboo Jain)

Tamil Nadu


Rajalakshmi, No 5 & 7 Cathedral Road, Chennai, Tamil Nadu - 600086

nodalofficerinm@hsbc.co.in
(Attn: Mr. Velmurugan Annamalai)

West Bengal

31, BBD BAG, Dalhousie Branch, Kolkata, West Bengal - 700001

nodalofficerinm@hsbc.co.in
(Attn: Mr. Soumitra Basu Thakur)

Disclaimer: The names, addresses, and emails may change as per revisions by the bank. Please check the latest information before you proceed.

  • Reach out to the Nodal Officer Team
     

 Opt for a direct approach by contacting the team of the Nodal Officer.

  1. Call: 040-61268015 / 080-71898015 

    (Between 9:30 AM to 6:00 PM from Monday to Friday)
  2. Fax: +91-022-66476011 and +91-022-49146011 
     
  • Send a Written Complaint to the Code Compliance Officer
     

You can write to the officer for credit cards:

Mr. Sudeep Behari

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai, Maharashtra- 400063

Email ID: complaints.india@hsbc.co.in (Addressing the office of Mr. Sudeep Behari)  

Level 3: Contact the Principal Nodal Officer

If you don't get a satisfactory response within 10 days, here's what you can do. Begin the third stage of the grievance redressal procedure. You can contact the bank’s Principal Nodal Officer by choosing one of the following methods. 

 

Email the Chief Nodal Officer

Here are the contact details:

Sabry Ali

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai, Maharashtra - 400063

Email ID: pnohsbcbank@hsbc.co.in

Complain to Senior Management Online

You can escalate your issues by writing to the senior management. This can be done via the same online complaint form on the official website. However, in the third stage you can opt for senior management as the recipient of the complaint. 

 

Here is the contact information you can use for direct communication. 

Business

Contact

Wealth & Personal Banking

Mr. Arunabha Hajra (Head of Customer Advocacy)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai – 400063

Email ID: Headcustomerrelations.retailbanking.in@hsbc.co.in

Wealth & Personal Banking

Mr. Sandeep Batra (Country / Region Head of Wealth & Personal Banking)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai, Maharashtra – 400063

Email ID: headretailbanking@hsbc.co.in

Customer Propositions & Marketing

Mr. Jaswinder Singh Sodhi (Head of Customer Propositions & Marketing)

The Hongkong and Shanghai Banking Corporation Limited

NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai – 400063

Email ID: headcustomervalue.retailbanking.rbwm@hsbc.co.in 

Business Banking

Mr. Gaurav Sahgal (Head of Business Banking)

The Hongkong and Shanghai Banking Corporation Limited

52/60 M. G. Road Fort, Mumbai - 400001

Email ID: headbusinessbanking@hsbc.co.in

Global Banking & Markets

Mr. Amitabh Malhotra (Head of Global Banking & Markets)

The Hongkong and Shanghai Banking Corporation Limited

52/60 M. G. Road Fort, Mumbai - 400001

Email ID: headglobalbanking@hsbc.co.in

Commercial Banking

Mr. Ajay Sharma (Head of Commercial Banking)

The Hongkong and Shanghai Banking Corporation Limited

52/60 M. G. Road Fort, Mumbai - 400001

Email ID: headcommercialbanking@hsbc.co.in

Chief Executive Officer

Mr. Hitendra Dave (Chief Executive Officer)

The Hongkong and Shanghai Banking Corporation Limited

52/60 M. G. Road Fort, Mumbai, Maharashtra- 400001

Email ID: ceosoffice@hsbc.co.in

If you still do not receive a satisfactory response within one month, you must begin the next step. Here, you must approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). You can find the relevant details for this process on the website of the HSBC Bank and the RBI.

DISCLAIMER

The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial investment advice or endorsement of any sort.

The information including interest rates with regard to fixed deposit, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any investment or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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Frequently Asked Questions

How can I talk to the HSBC Bank credit card customer care?

You can call 1800 267 3456 or 1800 121 2208 to get in touch with the team handling queries related to credit cards. To talk to a representative, call between 6:30 AM and 8:30 PM. The IVR option is always available for emergency services.

How to contact HSBC Bank customer care if I am a credit cardholder outside India?

If you are calling from outside India, reach HSBC Bank’s customer care on +91 40 65118002 or +91 22 71728002. To call from Kuwait, dial +965 2223 0782 or +965 2223 0727.

How do I chat with HSBC Bank?

Go to the official HSBC Bank website or mobile app and click on the ‘Chat’ option. Your first interaction will be with a chatbot, after which you can choose to speak to an agent.

How can I connect with the HSBC Bank credit card customer care?

You can connect with HSBC Bank credit card customer care through different modes. This can be done via phone, email, live chat, or by visiting your nearest HSBC bank branch. You can also send a secure message once you log in to your online banking account.

Can I call HSBC Bank using WhatsApp?

To enjoy WhatsApp banking services, save +91 86558 58111 on your mobile and chat anytime. Start by ending ‘Hi’, and accept the terms and conditions to proceed.

How do I raise a complaint with HSBC Bank?

To raise a complaint with HSBC Bank, you can fill out the online grievance redressal form. If you don't get a response or are not satisfied, you can continue with the next two steps of the grievance redressal mechanism.

How should I report mis-selling of credit cards by HSBC Bank representatives?

To report mis-selling of credit cards call 18002673456 or 18001212208. You can also email 

complaints.india@hsbc.co.in.

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