Indian Bank Credit Card Customer Care

Indian Bank is a reputed nationalised bank with a large number of banking as well as credit card customers. As is often the case, people require support, assistance or guidance while using banking products or credit cards. Indian Bank customers are fortunate since the bank provides a very responsive and helpful customer support through the Indian Bank credit card customer care team and other dedicated channels. If you are a customer and are looking for the Indian Bank credit card customer care number then you need to look no further than this helpful table provided below. In fact, you can even save these numbers on your phone for quick dialling whenever you require credit card related support.

The Indian Bank credit card customer care number is 1800 425 0000. Being the bank’s national helpline number, it is available round the clock, for 24 hours on all 365 days of the year. So, if you have any query about your Indian Bank credit card, you can reach out to the bank’s customer care team for additional assistance by calling this number. In addition to the Indian Bank credit card customer care number, you also have other avenues to submit your query, register a complaint or offer feedback. You can call the local Indian Bank branch in which you have an account, or you can submit your query online.

C/O Credit Card Card Centre

Indian Bank Bldg(III Floor), No 66 Rajaji Salai, Chennai-600 001

 

The resolution time is 30 days. If you do not get a satisfactory response within those 30 days, then you can go to the next level in the escalation matrix and contact:

Mr.A.Rajesh Ravindranath,Chief Manager

Indian Bank Bldg(III Floor), No 66 Rajaji Salai, Chennai-600 001

Phone No – 044 25261999

Email id –rajesh.r@indianbank.co.in

 

Finally, if you have hit a wall and still not achieved the desired result then the topmost escalation point is:

Mr.Asif S A

Asst General Manager (DBD)

Indian Bank

Indian Bank Bldg(III Floor), No 66 Rajaji Salai, Chennai-600 001

Here are other useful numbers that you can reach out for any credit card related assistance. But do note that these numbers are operational as per bank timings, which means Monday to Saturdays: 1000 hrs to 1700 hrs. Closed on Sundays, 2nd & 4th Saturdays and other bank holidays.

Online mode refers to reaching out to the customer care team using the internet as the medium. This can be done in several ways by visiting the Indian Bank credit card portal or sending their team a direct email. While it is a very popular mode of contact, sometimes the email may take a longer time in getting a response to your query. If you require a quick fix then you can also reach out to the Indian Bank support team through their social media handles using the relevant site or mobile app. Here is a comprehensive list of the different online contact references for Indian Bank:

If you are more comfortable with the traditional offline modes of making human contact then that is no problem at all. You can call the national toll free number 1800 4250 0000 or any of the other numbers provided in the earlier section. While the toll free number is available 24 x 7, some of the numbers are only operational during regular banking hours. There is also the option of visiting the nearest branch of the bank in person. To find the branch closes to you, just click on this link: https://www.indianbank.in/branch-atm/#! On the page that opens, choose the option ‘Branch’ and enter your city or specific pincode to get the list of branches that you can visit. Finally, you can also write to the Indian Bank support team and send your letter on this address: Indian Bank Credit Card Centre, Indian Bank Bldg(III Floor), No 66 Rajaji Salai , Chennai-600 001.

The Indian Bank Credit Card Customer Care team offers the first level of support for all your queries and concerns. However, for any issues that remain unresolved or if you are not satisfied with the response you have the option of escalating it to the Indian Bank Grievance Redressal Cell. There are 3 main ways of contacting this team.

1. Email: You can email your unresolved issues to vijayarajan.g@indianbank.co.in

2. Phone: The point of contact can also be reached directly on phone by calling 044 25220904

3. Letter: If you wish to correspond through regular mail, then here is the address-

 

Mr. Vijaya Rajan, Senior Manager

 

C/O Credit Card Card Centre

Indian Bank Bldg(III Floor), No 66 Rajaji Salai, Chennai-600 001

The resolution time is 30 days. If you do not get a satisfactory response within those 30 days, then you can go to the next level in the escalation matrix and contact:

 

Mr. A. Rajesh Ravindranath, Chief Manager

 

Indian Bank Bldg(III Floor), No 66 Rajaji Salai, Chennai-600 001

Phone No – 044 25261999

Email id – rajesh.r@indianbank.co.in

Finally, if you have hit a wall and still not achieved the desired result then the topmost escalation point is:

Mr. Asif S A

Asst General Manager (DBD)

Indian Bank

Indian Bank Bldg(III Floor), No 66 Rajaji Salai, Chennai-600 001

Email: asif.sa@indianbank.co.in