SBI Credit Card Customer Care Number in Indore

For SBI credit cardholders in Indore, having easy access to the SBI credit card customer care number in Indore can save valuable time and effort when addressing card-related concerns. Whether you're dealing with billing issues, need help with rewards, or have questions about your account, reaching the right support team is essential. Knowing the correct contact number ensures swift resolution, efficient management of your card benefits, and avoids delays. With the right contact information, you can confidently handle any situation.

SBI credit card customer care provides reliable support for cardholders facing issues like billing discrepancies, fraud concerns, or reward queries. Whether you need to clarify charges, report a lost card, or manage your account, the SBI credit card customer care number in Indore allows easy access to help. You can reach the support team through the toll-free helpline, email, or by visiting a nearby SBI branch for personalised assistance. These resources ensure that your issues are resolved promptly and professionally.

If you need assistance with your SBI credit card, the toll-free customer care number is your best option. Call 1800-180-1290 to speak directly with a trained executive who will help resolve any issues, whether it’s billing queries or card-related concerns. This number is free to dial from anywhere in India.

Customer care is available from 8:00 am to 8:00 pm, Monday to Saturday. This convenient timing ensures support during working hours.

For more urgent matters, such as transaction disputes or suspicious activity, you can also reach out via 39-02-02-02 (with your local STD code) or 1860-180-1290. These numbers connect you to the same support system.

The SBI credit card customer care toll-free number in Indore allows quick issue resolution, eliminating branch visits and providing clear, helpful guidance.

SBI follows a structured grievance redressal process to ensure your concerns are addressed in a timely manner. If your issue is not resolved at the first level, you can escalate it through a clear, step-by-step procedure for quicker resolution.

Level 1: Customer Care Desk

For any billing, transaction, or service-related issues, you should first contact the SBI Credit Card customer care. Most issues are resolved at this stage within the standard timelines. You can reach customer care by:

• Toll-free Number: 1800-180-1290
• Phone: 1860-500-1290 or 1860-180-1290
• Local STD Code: 39-02-02-02
• Email: customercare@sbicard.com

Customer care is available from 8:00 am to 8:00 pm, Monday to Saturday.

Level 2: Nodal Officer

If customer care does not resolve your issue, escalate it to the Nodal Officer:

• Name: Mr. Prosenjit Dhar
• Phone: 1860-180-7777
• Address: SBI Cards & Payment Services Ltd., DLF Cyber City, Gurgaon – 122002

Level 3: Principal Nodal Officer

If the Nodal Officer cannot resolve the issue, escalate it further to the Principal Nodal Officer:

• Name: Mrs. Rupali Bhardwaj
• Address: SBI Cards & Payment Services Ltd., DLF Cyber City, Gurgaon – 122002

Special Helpline for Mis-selling or Harassment

For issues related to mis-selling or harassment, SBI offers a dedicated helpline:

• Helpline Number: 080-39356050

If you experience a delay or lack of response from SBI Credit Card customer care, follow these steps to escalate your issue effectively:

• Wait at least 48 hours for a response, as some issues require basic verification before customer care can reply

• Make a note of your complaint reference number for easy tracking during follow-ups or escalation

• Contact customer care again and mention your unresolved issue along with the reference number from your previous complaint

• Send a clear email to SBI Card customer support, outlining the issue and including previous complaint details

• If the response remains unsatisfactory, escalate your issue to the Nodal Officer for further resolution

• Use the dedicated escalation helpline for issues involving mis-selling, harassment, or significant service failure

• Visit the nearest SBI Card branch if you prefer direct, in-person support for faster resolution

• Keep a record of all emails, call logs, and reference numbers for future reference during the escalation process

SBI Credit Card customer care in Indore effectively addresses a variety of common concerns to ensure smooth card management for its users:

Lost or Stolen Credit Cards

The team immediately blocks a lost or stolen card and arranges a replacement to prevent unauthorised use.

Unauthorised or Fraudulent Transactions

Customer care helps block your card and supports you through the dispute and refund process for any fraudulent charges.

Billing and Statement Discrepancies

Support clarifies charges, resolves billing errors, and helps correct any confusion regarding your credit card statement.

Credit Card Activation Assistance

If your new card isn’t activating, the team helps complete the activation process quickly and safely.

Credit Limit Adjustments

Customer care reviews requests for increasing or decreasing your credit limit and provides details on eligibility and the impact.

Reward Points and Cashback Concerns

Support assists with understanding how rewards and cashback work, resolves issues with missing points, and guides on redemption.

EMI Conversion and Payment Issues

The team helps with converting large purchases into EMIs and resolves issues like missed payments or EMI billing concerns.

Late Fees and Interest Clarification

Customer care offers explanations for late fees, interest charges, and provides advice on how to avoid them in the future.

Updating Personal Information

The team helps update your contact details, such as mobile number, email address, or home address, for better communication.

Card Closure or Deactivation Requests

Support explains the process of closing your card and ensures all dues are cleared before deactivating the account.