SBI Credit Card Customer Care Number in Surat

Managing a credit card efficiently requires access to quick and reliable customer support. For SBI credit cardholders in Surat, the bank provides several ways to connect with its customer service department. The SBI credit card customer care number in Surat helps ensure that users' concerns are resolved seamlessly, whether related to billing, card replacement, or reward queries.

Having easy access to this contact information enables customers to quickly handle any card-related issues, ensuring convenience and confidence in financial transactions.

SBI is one of the most trusted financial institutions in India. Its credit card division offers robust customer service support across various Indian cities, including Surat.

Residents of Surat can reach the SBI credit card customer care team through phone calls, emails, and online grievance forms. Depending on the nature of the issue, assistance can range from card activation and blocking to bill clarifications and reward point queries.

For local assistance, customers can also contact nearby SBI branches in Surat, where officers can guide them to the dedicated SBI Card helpline or digital support channels.

Some helpful options for customers include:

• Calling the SBI Credit Card toll-free number for immediate help
  

• Using the SBI Card mobile app or website chat support for self-service queries
  

• Email communication for detailed complaint resolutions or document submissions
  
  

This multi-channel approach ensures that every SBI cardholder in Surat receives personalised, efficient, and reliable support whenever necessary.

SBI’s toll-free helpline numbers are accessible across India, including Surat. Users can call 1860 180 1290 or 3902 0202 (prefix STD code) from their registered mobile number to reach a customer care executive.

These numbers are operational round the clock, ensuring that cardholders can access support at any time. The toll-free services are particularly useful for resolving urgent issues such as:

• Unauthorised transactions or suspicious activity
  

• Lost or stolen cards requiring immediate blocking
  

• Payment confirmation or billing errors
  

• Reward redemption or balance transfer queries
  
  

Customers can also send an email to customercare@sbicard.com with their registered details and a brief description of the concern. This channel is typically used for non-urgent queries that may require document verification or written communication.

For quick account information, users can access SBI Card’s IVR system, which allows self-service through keypad options without speaking to an agent. This helps users check outstanding balances, recent transactions, rewards balance, and payment due dates.

The grievance redressal process at SBI is structured to ensure transparency and fairness. If a customer in Surat faces delays or unsatisfactory responses from standard channels, SBI provides a systematic escalation framework.

Here’s how the grievance redressal mechanism works:

1. First Level: Contact the SBI Credit Card Customer Care team through phone or email and provide all relevant information such as card number (last four digits), registered mobile number, and the nature of the issue. The service team usually responds within 48 hours.
   

2. Second Level: If the customer is not satisfied with the initial response, they can contact the Nodal Officer by sending an email to nodalofficer@sbicard.com, quoting the reference number of the previous complaint.
   

3. Third Level: As a final step, unresolved complaints can be escalated to the Principal Nodal Officer (PNO) or the Chief Grievance Redressal Officer through written communication to the corporate office address of SBI Cards and Payment Services Limited in Gurugram, Haryana.
   
   

This structured process supports SBI’s commitment to resolving all legitimate complaints in a timely and transparent manner. Customers are advised to retain acknowledgment numbers or reference IDs of their complaints for future correspondence.

Although SBI’s customer support is diligent, there may be rare instances when a response is delayed. In such cases, customers in Surat can consider the following steps to ensure resolution:

• Check whether complaint details are correct. Incorrect information or missing identifiers may cause delays in response.
  

• Use the grievance escalation email, especially if the turnaround time exceeds the usual 48-hour service period.
  

• Visit the nearest SBI branch in Surat and submit a written complaint, mentioning prior references. Branch officials are trained to forward issues to the card division for faster resolution.
  

• Log a complaint through the RBI’s Banking Ombudsman Scheme if there is persistent inaction beyond the prescribed timelines.
  
  

Prompt follow-up with proper documentation often helps accelerate the process. SBI encourages customers to use official channels only, avoiding social media posts containing personal details.

SBI’s customer care services in Surat cater to a wide range of queries and problems. Common issues handled efficiently include:

• Card Activation and Blocking: Assistance is available for both first-time activation and temporary blocking if the card is misplaced.
  

• Unauthorised Transactions: Customers can immediately report suspicious charges and secure their account.
  

• Billing and Payment Discrepancies: The team helps clarify statement details, pending dues, and late fee adjustments.
  

• Reward Points Queries: Users can request information about earning, redeeming, or transferring reward points.
  

• Limit Enhancement and EMI Conversion Requests: Advisors can guide customers through the process of increasing their credit limit or converting large purchases into flexible EMIs.
  

• Technical Issues with the SBI Card App: Support is extended for login troubles, OTP delays, or reward tracker issues.
  
  

By addressing these everyday concerns efficiently, the SBI credit card customer care number Surat remains a vital helpline for thousands of cardholders across the region.