SBI Credit Card Customer Care Number - Visakhapatnam

SBI credit card holders in Visakhapatnam can get dedicated support through multiple channels to resolve queries efficiently. While most credit card assistance is handled via phone and digital channels, you can also visit nearby SBI branches for general banking help and guidance on related matters.

Visakhapatnam hosts several established SBI branches such as SBI Branch Dwarakanagar, SBI - MVP Branch, and SBI Branch Visakhapatnam (Isukathota), among others across localities like Dwaraka Nagar and MVP Colony, where staff can assist with general queries and help point you in the right direction for credit card services. Most branches typically operate between 10 AM and 4 PM on weekdays, with slight variations in timing.

In addition to branch support, SBI’s national customer care helplines (such as 1860 180 1290) are available to help with specific credit card issues including billing disputes, reward programme queries, and service requests.

For quick assistance with your SBI credit card from Visakhapatnam, you can dial the nationwide toll‑free number 1800 180 1290, which connects you to trained customer care executives who handle queries related to billing, payments, disputes and more. This line works across India, including in Visakhapatnam.

In addition to the toll‑free number, you can also call 1860 180 1290 or 1860 500 1290 for general credit card support, or 39 02 02 02 with your local STD code. All these connect you to customer care staff who can assist with transaction disputes, blocking lost cards, or addressing service queries.

The interactive voice response (IVR) system on the helpline helps route your call efficiently. This means you can select options for information, dispute reporting, and other services before speaking to an agent. Typically, support is available Monday to Saturday, 8 AM to 8 PM.

Keep these key numbers saved in your phone so you can reach SBI Credit Card assistance from Visakhapatnam whenever needed.

If you encounter a problem with your SBI credit card that isn’t resolved through regular customer support, SBI Cards & Payment Services Ltd. offers a formal process to register and resolve your grievances. Complaints are reviewed systematically, and if a resolution requires additional time, you will be updated on progress and next steps. To make the process convenient, multiple channels are provided so you can choose the option that suits you best:

Postal Complaint (Write to Us)

You can send a written grievance by post to the Customer Care Services Manager at the corporate office address below:

Manager (Customer Care Services)

SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3,
DLF Cyber City, Gurgaon – 122002 (Haryana), India.

Customer Care Desk

If your issue isn’t resolved through normal contact, you can also raise it by calling SBI Card customer care numbers available across India, including from Visakhapatnam:

• 1860 500 1290

• 1860 180 1290

• 39 02 02 02 (prefix local STD code)

• 1800 180 1290 (toll‑free)

Customer care representatives generally assist callers with concerns such as disputes, billing problems, or service requests.

Email Grievance

You can also email your complaint to the SBI Card support team detailing your issue on customercare@sbicard.com

Escalation of Queries

If the initial response does not resolve your concern satisfactorily, you have options to escalate it, such as:

• Use the query escalation feature on the SBI Card portal or app.

• Call the escalation helpline number: 1860 180 7777.

• For issues related to mis‑selling or harassment, a dedicated helpline is also available: 080‑39356050.

Escalation Matrix

SBI Cards maintains an escalation matrix that outlines the levels and pathways for complaint escalation. You can view it online via the official SBI Card grievance redressal section for more options and timelines.

Grievance Redressal Officers

For unresolved concerns requiring higher‑level attention, you can contact the designated officers:

• Principal Nodal Officer: Mrs. Rupali Bhardwaj (Helpline: 1860 180 7777)

• Nodal Officer: Mr. Prosenjit Dhar (Helpline: 1860 180 7777)

Address (Both Officers)

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3,
DLF Cyber City, Gurgaon – 122002 (Haryana), India.

Resolution Timelines and Follow‑up

SBI strives to resolve all grievances within the timelines specified in its policy. If the investigation needs more time for a thorough resolution, you will be informed about the progress. It is advisable to keep a record of all interactions, reference numbers and correspondence details to support any follow‑ups or escalations if needed.

Retrying the Toll-free Helpline

If you don't receive satisfaction from your initial contact with SBI credit card support, try calling the toll-free number again after 30 minutes to account for any call or network delays.

Using the SBI Card YONO App for Quick Assistance

In Visakhapatnam, you can use the SBI Card YONO app or online chat support for quicker assistance if phone lines are busy.

Emailing Your Grievance

If the issue remains unresolved, email a detailed grievance to customercare@sbicard.com, including your card number and the date of the issue. Make sure to keep the reference number you receive for tracking purposes.

Visiting a Local Branch for Urgent Matters

For urgent matters that require further attention, you can visit an SBI branch in Visakhapatnam to speak with a representative in person.

Escalating the Query

If your complaint is still unresolved, you can escalate the issue by contacting 1860 180 7777, which connects you to higher-level support teams. For specific complaints like mis-selling or harassment, a dedicated helpline (080‑39356050) is available.

Approaching the RBI Ombudsman

If your issue isn’t resolved within 30 days, you can approach the Reserve Bank of India’s Integrated Ombudsman Scheme. This is a free, impartial mechanism to address grievances. You can file your complaint online at cms.rbi.org.in or by post to the Centralised Receipt and Processing Centre.

Maintaining Records for Follow-ups

It is important to maintain digital records of all your communications, including reference numbers, dates, and details of interactions, to aid in follow-ups and escalations.

SBI credit card customer support is equipped to assist Visakhapatnam cardholders with a wide range of common concerns related to billing, payments, security, and card services. The helpline and support channels aim to resolve most issues efficiently and guide you on further steps:

• Security & Fraud Reporting: If you detect any unusual or unauthorised transactions on your SBI credit card, contact customer care immediately. Reporting such activity quickly helps protect your account and allows the support team to block the card and initiate a review.
  

• Clarification on Fees: Questions about charges such as late payment fees are frequently raised. When you have delays in payment for genuine reasons, you can call customer care to understand applicable charges and check if any courtesy adjustments are possible.
  

• Assistance with Card Activation: Sometimes, new card activation can run into issues. SBI’s support channels, including phone and digital help, can guide you through the activation process, including entering any One‑Time Password (OTP) needed to complete setup.
  

• Transaction Disputes: For transactions you don’t recognise or wish to contest, customer care can help initiate the dispute process. You may be asked to submit details through the website, app, or dispute form as per guidelines, and SBI will review the case in line with established procedures.
  

• EMI & Rewards Support: Queries about converting purchases to EMIs or understanding your card’s rewards programme are also commonly handled. Support teams can explain eligibility criteria and how these features work for your specific card type.