SBI Credit Card Customer Care Number in Kerala

For SBI credit cardholders in Kerala, having quick access to the correct customer care number is essential for resolving any issues with your card. Whether you’re dealing with billing discrepancies, need assistance with a transaction, or have questions about rewards and benefits, the right contact can make all the difference. Knowing the appropriate number to call ensures that your concerns are addressed promptly, saving you time and preventing unnecessary delays. With the right information at hand, managing your SBI credit card will become a smoother, hassle-free experience.

SBI credit cardholders in Kerala can rely on a dedicated customer care service to help with a range of card-related issues, from billing problems to transaction disputes. Whether you have a query about your rewards, need assistance with a lost card, or want to address a fraudulent transaction, the customer care team is ready to assist. 

By using the correct SBI credit card customer care number in Kerala, you can easily reach the right team for quick and effective support. You can also contact them via email or visit an SBI branch for face-to-face assistance. With expert guidance at your fingertips, you can resolve issues efficiently, saving time and avoiding any unnecessary stress.

For quick assistance with your SBI credit card in Kerala, the toll-free customer care number 1800-180-1290 is your go-to option. By calling this number, you can speak to a trained executive who will guide you through any issues, whether it’s a billing query, transaction dispute, or reward-related concern. The number is accessible from anywhere in India, free of charge.

Customer care is available Monday to Saturday from 8:00 AM to 8:00 PM, so you can reach out at a time that suits you. The team is trained to handle a wide range of queries, ensuring you get clear, easy-to-understand assistance without confusing banking jargon.

For urgent matters, such as suspected fraud or suspicious activity, you can also contact 1860-180-1290 or 39-02-02-02 with your local STD code. These lines offer the same reliable support, helping you protect your card and resolve issues quickly.

SBI has established a clear and structured grievance redressal mechanism to ensure that any issues or complaints related to your credit card are addressed effectively. The process is designed to provide multiple levels of support, ensuring that your concerns are resolved quickly and efficiently. If your issue isn’t resolved at the initial stage, you have the option to escalate it to higher levels for further assistance.

Level 1: Customer Care Desk

Your first point of contact should be the SBI Credit Card customer care team. For any issues such as billing disputes, transaction concerns, or card-related queries, customer care is typically able to provide a solution within standard timelines. You can reach them through the following methods:

• Toll-free number: 1800-180-1290
• Other numbers: 1860-500-1290 or 1860-180-1290
• Email: customercare@sbicard.com

Customer care is available from 8:00 AM to 8:00 PM, Monday to Saturday.

Level 2: Nodal Officer Escalation

If your issue is not resolved satisfactorily at the customer care stage, you can escalate the matter to the Nodal Officer. The Nodal Officer will review your complaint and work towards a resolution.

• Name: Mr Prosenjit Dhar
• Contact Number: 1860-180-7777
• Escalation Mode: Official SBI Card channels
• Address: SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana

Level 3: Principal Nodal Officer

If your issue remains unresolved after reaching the Nodal Officer, you can escalate it to the Principal Nodal Officer. This is the final internal escalation point within SBI Card and ensures immediate attention to serious matters.

• Name: Mrs Rupali Bhardwaj
• Escalation Mode: Official SBI Card escalation channels
• Address: SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana

Special Helpline for Mis-selling or Harassment

In cases of mis-selling or harassment, SBI provides a dedicated helpline for quicker resolution.

• Helpline Number: 080-39356050

If SBI Credit Card customer care does not respond as expected, you can take the following actions to ensure your concerns are addressed:

• Wait for 48 hours before following up, as some issues require time to resolve

• Contact customer care again and mention your complaint reference number for quicker tracking

• Escalate the matter to the Nodal Officer if you don't receive a response within the expected timeframe

• Send a follow-up email outlining your issue, previous attempts, and the delay you faced

• If the issue is still unresolved, escalate it to the Principal Nodal Officer for immediate attention

• For mis-selling or harassment concerns, call the dedicated helpline for faster resolution

• Visit the nearest SBI branch or walk-in office for face-to-face assistance if needed

• Keep records of all communications, including emails and phone logs, to support your case

SBI Credit Card customer care in Kerala resolves a variety of common issues, ensuring a seamless experience for cardholders:

Billing and Statement Errors

Customer care helps identify and rectify any discrepancies on your credit card statement, ensuring that all charges are accurate and transparent.

Unauthorised or Fraudulent Transactions

If you notice suspicious transactions, customer care assists in blocking your card and guiding you through the dispute and refund process.

Lost or Stolen Credit Cards

In case your card is lost or stolen, customer care will block it immediately and arrange for a replacement to prevent misuse.

Credit Card Activation Issues

If you face difficulties activating your new or replacement card, the customer care team will walk you through the proper activation steps.

Reward Points and Cashback Queries

Customer care explains how rewards and cashback work, assists with missing points, and helps you redeem your rewards.

Credit Limit Increase or Decrease Requests

The team reviews your request for a credit limit change and provides guidance on eligibility and potential impacts.

EMI Conversion and Payment Issues

If you need assistance converting purchases into EMIs or resolving payment-related concerns, customer care offers support throughout the process.

Late Fees and Interest Clarification

Customer care explains any late fees or interest charges and provides advice on how to avoid them in the future.

Update of Personal Details

If you need to update your contact details, customer care ensures that your information is accurately updated.

Card Closure or Deactivation Requests

Customer care assists with the process of closing or deactivating your card, ensuring all dues are cleared before the card is deactivated.