SBI Credit Card Customer Care Number in Punjab

For all your concerns related to SBI credit cards, whether it’s about billing, card activation, fraud, or anything else, contacting customer care is essential. Understanding the correct contact details ensures that you can get the help you need promptly.

SBI credit cardholders in Punjab can rely on a dedicated customer care service for assistance with a wide range of issues. Whether you need help with billing queries, resolving transaction disputes, or addressing concerns about fraudulent transactions, the customer care team is always ready to assist.

By using the correct SBI credit card customer care number in Punjab, you can connect with the right team to resolve your issues quickly and efficiently. You can also reach out via email or visit a branch for in-person assistance. With expert support at your fingertips, you can resolve your concerns efficiently, saving both time and stress.

For quick and convenient assistance with your SBI credit card in Punjab, the toll-free customer care number 1800-180-1290 is your best option. By calling this number, you’ll be connected to a trained customer service representative who can help with everything from billing issues to transaction disputes and reward-related concerns.

This number is accessible from anywhere in India, and it’s completely free of charge, ensuring you can get help without incurring any additional costs. Customer care is available Monday to Saturday, from 8:00 AM to 8:00 PM, making it easy to reach out at a time that’s convenient for you.

For more urgent matters, such as suspected fraud or suspicious activity, you can also contact 1860-180-1290 or 39-02-02-02 (with your local STD code). These lines offer the same level of support, ensuring you can protect your card and resolve issues as quickly as possible.

SBI Card has a structured grievance redressal system in place to address issues that require further assistance beyond the initial customer care response. The process is designed to offer multiple levels of support to ensure your concerns are resolved promptly and effectively. If you do not get a satisfactory resolution at the first level, you can escalate your query to higher authorities for further action.

Here’s how:

Level 1: Customer Care Desk

Your first point of contact should always be the SBI credit card customer care team. Whether it’s a billing issue, transaction dispute, or a card-related query, the customer care team is trained to provide quick solutions. 

Here’s how you can reach them:

• Toll-Free Number: 1800-180-1290
  

• Other Numbers: 1860-500-1290 or 1860-180-1290
  

• Email: customercare@sbicard.com

Customer care is available from 8:00 AM to 8:00 PM, Monday to Saturday, and can resolve most concerns during these hours.

Level 2: Nodal Officer Escalation

If your issue is not resolved to your satisfaction by the customer care team, you can escalate your complaint to the Nodal Officer. The Nodal Officer will review your case and work towards finding a solution.

Here are the details:

• Contact Number: 1860-180-7777
  

• Address: SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, DLF Cyber City, Gurgaon – 122002, Haryana
   

Level 3: Principal Nodal Officer

If you are still unsatisfied with the response from the Nodal Officer, you can escalate the issue to the Principal Nodal Officer. This is the final escalation point within the bank, ensuring immediate attention to critical issues.

Here’s the address:

SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, DLF Cyber City, Gurgaon – 122002, Haryana

Special Helpline for Mis-selling or Harassment

If you experience mis-selling or harassment, you can use the dedicated SBI credit card helpline number in Punjab to resolve these issues quickly.

• Helpline Number: 080-39356050

SBI Card strives to ensure that all complaints are resolved in a timely manner, keeping you informed of the progress.

If your issue remains unresolved despite reaching out to SBI credit card customer care, you can follow these steps to escalate your complaint:

• Follow-Up with Customer Care

Ensure all interactions are documented, including your unique interaction ID, which will be provided to you when you first register a complaint. If you haven't received a resolution, follow up using this ID.

• Escalate the Matter

If customer care does not resolve your issue, escalate it to the Nodal Officer using the contact details above. The Nodal Officer will review your case and work to resolve it.

• Use the Escalation Matrix

SBI Card provides an official Escalation Matrix that outlines the steps you can take if your issue remains unresolved. This is available on the official website and offers additional avenues for resolving complaints.

• SMS or Email

For further assistance, you can also send an SMS to 5676791 (from your registered mobile number) or email your complaint to customercare@sbicard.com.

• Walk-In Desk

If you prefer in-person assistance, you can visit your nearest branch. Contact details for walk-in desks across Punjab can be found on the website.

SBI credit card customer care handles a wide variety of issues, ensuring that cardholders receive timely and effective solutions. 

Here are some of the most common problems that can be addressed by the customer care team in Punjab:

• Billing Issues

Whether it’s an incorrect charge or confusion over the statement, customer care can help clarify your billing discrepancies and assist with payment adjustments.

• Lost or Stolen Cards

If your card is lost or stolen, contact customer care immediately to block your card and request a replacement. They’ll guide you through the process of securing your account and getting a new card.

• Fraudulent Transactions

In case of fraudulent activity, the customer care team can help you report the incident, investigate the issue, and ensure your account is protected.

• Card Activation Problems

If you're facing trouble activating your SBI credit card, the customer care team will assist you in resolving the issue, ensuring that your card is ready for use.

• EMI-related Queries

If you have questions about converting purchases into EMIs or issues related to your EMI balance, customer care can guide you through the process and help resolve any problems.

• Rewards and Redemption

If you're unclear about your reward points or have issues redeeming them, customer care can assist with queries related to the reward program.