How to Cancel SBI Credit Card Protection Plan

The SBI Credit Card Protection Plan offers users financial security against unforeseen card-related losses. However, not every user may want to keep this plan forever. Some may find it unnecessary due to duplicate coverage, while others might wish to cut down on extra fees. If you are one of them, understanding how to cancel the SBI Credit Card Protection Plan correctly is crucial. Below is a clear, structured explanation of every step involved in the cancellation procedures, both online and offline.

The SBI Credit Card Protection Plan is a comprehensive safety plan that safeguards your card against unauthorised use, loss, or theft. Offered through SBI Card in partnership with insurance providers, it usually covers fraudulent transactions and emergency card replacement expenses.

This protection plan ensures peace of mind for users by protecting them against financial loss caused by unauthorised charges if the card is lost or stolen. It may also include benefits such as liability cover up to a specified limit and complimentary services like emergency cash assistance while travelling.

However, the plan carries a nominal charge that is added to your credit card bill periodically. While it is beneficial for some users, others may prefer to remove it, either to save on recurring charges or because they already have alternative insurance protection.

Cancelling your SBI Credit Card Protection Plan is simple once you follow the right process. SBI Credit Card provides multiple ways to discontinue the plan both online, offline, or by calling customer care.

Before you proceed, ensure that:

• You have your latest SBI Card statement
  

• You know the name of the protection plan registered
  

• There are no active insurance claims pending against it

Online cancellation of the SBI Credit Card Protection Plan does not always involve a direct self-service option on the SBI Card app or website. In most cases, the request is processed through CPP’s dedicated support channels, which are officially authorised to manage plan-related services.

• Contact CPP Customer Support 

An effective way to initiate cancellation is by directly contacting the CPP helpline associated with your SBI Credit Card Protection Plan.

• Toll-free Number: 1800-419-4000
• Alternate Numbers:
  • 1860-180-1290
  • 39020202 (prefix your local STD code if required)
  • 6000-4000 (with city STD code)

Once connected, inform the executive that you want to cancel your SBI Credit Card Protection Plan. Keep your card details ready for verification.

• Submit a Cancellation Request via Email

You can also initiate the cancellation by sending a written request through email.

• Official Email ID: feedback@cppindia.com

Mention your full name, registered mobile number, last four digits of the credit card, and a clear request for cancellation. You may receive an acknowledgement once the request is registered.

• Request a Callback Through SBI Card

If you prefer assistance without waiting on hold, you can request a callback through the SBI Card website. Navigate to the support or contact section and raise a request related to your Credit Card Protection Plan. A representative will contact you to complete the cancellation process.

Refund Rules You Should Know

• Within 30 days of enrolment: You may be eligible for a 100% refund, provided no claim or service has been used
• After 30 days: Refunds, if applicable, are calculated on a pro-rata basis as per the plan’s refund grid
• After extended usage: No refund is typically available beyond a defined period if benefits have already been utilised

After successful processing, the cancellation confirmation is shared via SMS or email, and future credit card statements should no longer reflect CPP charges.

For those who prefer in-person communication, an offline method is equally effective.

1. Visit the Nearest SBI Card Office or Branch

Locate your nearest SBI Card office that handles credit card services. You can find the list of authorised branches on the SBI Card website.

2. Carry Necessary Documentation

Take your credit card, latest monthly statement, and valid identity proof such as Aadhaar card or PAN card.

3. Fill Out a Service Request Form

Ask for a cancellation or service request form at the branch. Mention explicitly that you wish to cancel your SBI card protection plan and sign the form.

4. Submit and Verify

Once submitted, the bank representative will register your request in the system. You should receive an acknowledgement receipt or reference number immediately.

5. Track Your Request

You can track your service request using the reference number by contacting customer care after 3-4 working days.

This offline approach provides a more direct and assured closure, especially for those who prefer face-to-face interactions or are uncomfortable with online methods.

Another reliable method is by calling the SBI Card customer care helpline. It’s ideal for those seeking real-time guidance.

Step 1: Call the Helpline

Dial the SBI Card Customer Care number on 1800 180 1290 or 39020202 (prefix your local STD code if needed).

Step 2: Select the Correct IVR Option

Follow the automated menu options carefully. Choose the one related to service requests or cancellation queries.

Step 3: Speak to a Representative

Once connected, inform the executive that you wish to cancel the SBI credit card protection plan. Keep your card details and registered contact information handy.

Step 4: Confirm Identity and Raise the Request

You may need to verify your identity through OTP or registered details. The executive will then process your cancellation request.

Step 5: Note the Request Reference

Ask for a reference number for tracking and confirmation purposes. The cancellation usually reflects within a few working days.

Disclaimer: Customer care procedures, contact numbers, and processing timelines may vary. Always verify the latest details through official SBI Card communication channels.

The cancellation policy is simple and customer-oriented. You can request cancellation anytime after enrolment by contacting SBI Card through authorised channels.

Key points include:

• The refund (if any) depends on whether the premium was charged in advance.
  

• No cancellation is allowed if an active claim has been made under the plan.
  

• You will continue to enjoy plan benefits until the date of effective cancellation.
  

• Confirmation will be shared via SMS or email after processing.
  

• The next billing statements will reflect discontinuation of plan charges.
  
  

Note: Always review your credit card bill closely after the approval of your SBI credit card protection plan cancellation to ensure that no charges are further deducted.

Once your protection plan is cancelled, monitor your card activity more closely to maintain security. Here are a few suggestions:

• Activate transaction alerts: Enable SMS and email alerts to track all transactions immediately.
  
• Review statements regularly: Verify each month’s statement for unrecognised charges.
  
• Consider alternatives: If you still want coverage, check for separate card protection products from trusted insurance providers.
  
• Safeguard your details: Keep your card PINs, CVV numbers, and OTPs private. Avoid sharing with anyone claiming to represent SBI.
  
• Update your records: Save all communication related to the cancellation for future reference.