Looking for Kotak Mahindra Bank Personal Loan customer care? This guide covers official contact numbers, grievance redressal processes, and support channels for seamless assistance.
Kotak Mahindra Bank is a leading financial services group that provides financing solutions, banking, and diverse investment services. Kotak Mahindra Bank is known for its loans and advances, deposit facilities, banking accounts, and treasury products. The group is thoroughly focused on providing the best customer service to their users. Kotak Mahindra Bank Personal Loan customer service is dedicated to providing extensive support to customer's end-to-end queries.
Kotak Mahindra Bank focuses on providing assistance to all customers following their structured customer care approach, stated as below:
| Service | Contact Number | Type | Timing |
|---|---|---|---|
Kotak Mahindra Bank Personal Loan Customer Care |
1860 266 2666
|
Toll free |
Days: Monday - Saturday |
|
+91 22 6204 2001 |
Chargeable |
24*7 |
| Country | Customer Care Number |
|---|---|
USA |
1855 365 6767 |
Australia |
0011 8004 4990 000 |
Hong Kong |
0018 0044 9900 00 |
U.K. |
0080 0449 90000 |
Canada |
1855 7684 020 |
Singapore |
+658001013054 |
UAE |
80001830148 |
Kotak Mahindra Bank’s personal loan customer service can be reached through the following email addresses for any written communication:
service.bank@kotak.com (General Personal Loan inquiries or issues)
Kotak Mahindra provides easy and quick assistance over WhatsApp to take care of customer queries in a personalised manner.
Official number for WhatsApp:
7710811811 |
Steps to reach out on Whatsapp:
Send a ‘Hi’ on the above WhatsApp number.
Get a response within seconds.
Discuss the query in detail.
Kotak Mahindra Bank personal loan customer service follows the following grievance redressal framework for customers that have unresolved issues and wish to escalate the same.
| Level | Designation / Point of Contact | Role / Description | Contact Details | Response Time (TAT) |
|---|---|---|---|---|
Level 1 |
Customer Request form |
For all queries and questions related to Kotak Mahindra Bank Personal Loans, first fill out this form and submit. |
Link: https://www.kotak.bank.in/en/customer-service/grievance-redressal/personal-banking.html Customer Care Number: 1860 266 2666 Email: service.bank@kotak.com |
2 working days |
Level 2 |
Nodal officer Name: Ms. A Shukla |
If the issue remains unresolved within two working days of sending the request form, this mode should be tried. |
Email: nodalofficer@kotak.com Phone number: 022-62042110 Postal Address: ABR Emerald Building, Floor no - 8, Plot no D8, Street 16, MIDC Central Rd, Andheri East, Mumbai Maharashtra – 400093 |
Resolution within 2 working days. |
Level 3 |
Principal Nodal Officer Name: Mr. A. Shah |
Unresolved queries from Level 1 and Level 2 are escalated to Level 3. |
Email: pno@kotak.com Phone number: 022-6204 2120 Postal Address: ABR Emerald Building, Floor no - 8, Plot no D8, Street 16, MIDC Central Rd, Andheri East, Mumbai Maharashtra – 400093 |
|
Further Escalation (if unresolved by Principal Nodal Officer) |
Reserve Bank of India – Sachet Portal |
Customers can file a formal complaint if the grievance remains unresolved after 30 days. |
Website: https://cms.rbi.org.in/cms/indexpage.html#eng |
As per RBI guidelines |
Kotak Mahindra Bank Finance customer care can be contacted via phone, email or through their physical branches. They provide support for loan eligibility, processing, application status, repayment, and complaints.
The primary Kotak Mahindra Bank Personal Loan customer care numbers are 1860 266 2666 and +91 22 6204 2001.
Complaints can be registered by filling out the online Customer Request form on Kotak’s website, emailing service.bank@kotak.com, or calling the customer care number. If unresolved within two working days, escalate the issue to the Nodal Officer Ms. A Shukla via nodalofficer@kotak.com or phone at 022-62042110. Further escalation can be done by contacting the Principal Nodal Officer, Mr. A. Shah, at pno@kotak.com. If still unresolved, complaints can be filed with the Reserve Bank of India’s Sachet Portal.
Currently, Kotak Mahindra Bank Personal Loan customer care offers support through their official WhatsApp number- 7710811811.
Kotak Mahindra Bank’s toll-free personal loan customer care number is 1860 266 2666.