Wondering how to cancel credit card? Nowadays, you can easily cancel a credit card from the comfort of your home. For this, you simply need to visit the lender’s website or send an email to cancel your credit card. Alternatively, you can opt for the traditional methods of cancelling the credit card via customer care, post, or by visiting the bank branch. Continue reading to know ‘how to close a credit card account’.
You can cancel your credit card online by following any of the two ways mentioned below:
1. Via the Bank’s Official Website
Step 1: Visit the card-issuing lender’s official website.
Step 2: Fill out the credit card cancellation or closure form.
Step 3: Submit the form.
Post form submission, you will receive a call from a bank representative to verify and confirm the credit card cancellation request.
2. By Sending an Email
To cancel a credit card through email, you must send an application to the lender’s dedicated email address mentioning the card details, such as credit card number, expiry date of the card, and your name, along with your registered mobile number. A bank representative will then verify your request and confirm upon credit card cancellation.
Note: Please check if your lender provides this credit card cancellation facility.
Searching for how to cancel a credit card offline? Follow the ways mentioned below:
1. Via Post
You must send a credit card closing application mentioning details such as your name, credit card number, expiry date on the card, contact details, etc., and send it to the lender’s official address via post. You can find the postal address on the official website of the credit card-issuing company.
2. By Calling Customer Care
The easiest way to cancel a credit card today is via credit card customer care. Calling customer care to close your credit card account will require some verification on your part. Keep the card handy!
3. By Visiting the Bank Branch
You can also cancel a credit card by visiting the lender’s branch. Ensure to take your credit card, ID, and address proof. You can initiate the credit card cancellation request with the help of an official representative.
You may be wondering if you should close your unused credit card. Many experts advise that it is better to leave unused credit cards open because closing them may affect your credit score. So, if you’ve had a credit card for about 2-3 years now, it is actually a bad idea to go ahead and close it. If you’ve had the card for only a few months, then closing the card may not have much impact on the credit score. Here are a few situations where you must consider closing your credit card as it can have a direct impact on the length of your credit history as well as credit utilisation:
When the credit card does not provide many benefits
When you have too many credit cards
When the credit card’s fees are too high
If you want to cancel your credit card, do consider certain things:
You may have credit card dues related to EMIs, cash withdrawals, loan amounts, etc., on your credit card. Ensure to clear all the payments before requesting credit card cancellation. If you do not clear the dues, the bank or credit card issuer may not let you cancel the credit card account.
Ensure that you claim all unredeemed rewards you have accumulated on your credit card.
Before cancelling the credit card, it is also imperative to stop using it for at least a month.
Before you opt for the credit card cancellation process, you must know the closing procedure or rules laid down by the lender. This practice will help you avoid any penalties or additional charges outside the mutually agreed terms and conditions. Do not forget to check the credit card statement so that you can also avoid paying unnecessary charges just before closing the credit card.
Once the credit card cancellation process is complete, you must obtain written confirmation from the bank. This confirmation is important to verify that there are no pending dues between either party. It might also come in handy in case there’s a related error on your credit score.
While cancelling a credit card, the add-on cards (if any) also get cancelled automatically.
As soon as you raise a request for a credit card cancellation process, you cannot apply for the balance transfer process to another bank account.
Top Credit Card Issuers |
Customer Care Number |
State Bank of India |
1800 180 1290 |
Axis Bank |
1800 209 5577 |
Kotak Mahindra Bank |
1860 266 2666 |
HSBC |
1860 500 2277 |
HDFC |
1800 266 4332 |
YES Bank |
1800 103 6000 |
IndusInd Bank |
1860 500 5004 |
Citi Bank |
1860 210 2484 |
American Express |
1800 419 1092 |
Bank of Baroda |
1800 225 100 |
IDBI Bank |
1800 200 1947 |
RBL Bank |
1800 121 9050 |
Bank of India |
1800 220 229/ 1800 103 1906 |
Corporation Bank |
1800 22 6606 |
Here are a few quick details that must essentially be included in the credit card cancelation request:
It should be written as it appears on the card. For example, Platinum Card, VISA, etc.
It should be written exactly as it appears on the card with the first name, middle name, and last name.
Write the full 16-digit card number
It should be written in the format dd/mm/yyyy
As discussed above, closing a credit card can have a definite impact on your credit score. Hence, it’s advisable to follow a process while cancelling your credit card. Here’s how you can go about it:
Before you plan to close your card, start with first redeeming and enjoying all the benefits and rewards that have accumulated on the card so far. Once the card is closed, you will lose out on all these rewards earned.
Once you decide to close the credit card, remember to pay off any balance during the full and final settlement. The balance must be zero or you won't be able to close your card.
To finally close your credit card, call the official number of the issuing bank or financial institution and tell them your reasons for cancelling the card. They might try to tempt you with better rewards and low-interest rate, but go ahead and close your credit card.
After about 30-45 days of cancelling your card, check your credit report to confirm that the account was closed and the balance is now zero. If there are still any issues, you can contact the credit bureau and file a complaint.
A written confirmation will be sent by the issuing bank that the card has been permanently closed
You can also check your credit report 30-45 days after cancelling your card to see if it is mentioned on the credit report that your credit card has been closed. All the closure details will be mentioned on the credit report.
Reduced credit limit
Increased credit utilisation ratio
Reduced credit history
Yes, instead of holding unused credit cards, you should cancel them.
You can dispose of the credit card by cutting it diagonally.
When a credit card is cancelled, all add-on cards are automatically cancelled.
You can cancel a credit card via the lenders’ official website, via customer care, via email, via branch visit, or by sending the application by post, etc.
Cancelling a credit card might or might not have an impact on your credit score. Ensure that you check your updated credit report to understand the impact if any.
Yes, unfortunately, when you place a request for a credit card cancellation, any add-on cards as well as the supplementary cards will also be cancelled.
It's best to close the credit card with a zero balance. But if there is an outstanding balance on your card, you will have to continue paying monthly interest on the pending amount. This will also have a detrimental effect on your credit score.
Pending transactions cannot be cancelled on the credit card until the bank or the card issuing authority has finalised them. You can try reaching out to the merchant to cancel the transaction as well. Or if you don't recognize the transaction, you can file a complaint. The bank can then freeze your card and guide you through the next steps to cancel your card.