SBI Credit Card Customer Care in Delhi

SBI credit card holders in Delhi can rely on their customer support for any issues or queries. Whether it's resolving your payment concerns, understanding statements, or redeeming points, SBI Card’s dedicated customer care team is here to assist. 

 

Customer care executives are available from 8 AM to 8 PM, Monday to Saturday, ensuring you get timely support. Contacting them is simple, ensuring your credit card experience remains smooth. 


While there is no dedicated number for the SBI credit card customer care in Delhi, you can contact the common numbers from any city or place. In addition to the toll-free number, there are other ways to contact customer care and get a resolution for your queries and complaints.

Other Modes to Contact SBI Credit Card Customer Care

Whether you prefer online assistance, email, or other methods, SBI Card offers multiple channels to ensure your queries are resolved quickly and efficiently. The SBI credit card customer care number for Delhi and other Indian residents is as follows:

Details

Contact Numbers

Customer Care Numbers

  • 39 02 02 02 (Prefix local STD code)

  • 1860 500 1290

  • 1860 180 1290

  • 1800 180 1290 (Toll Free)

Other customer care channels include:

SBI Card Mobile App

Manage your account effortlessly with the SBI Card Mobile App. Instantly check your balance, track transactions, and pay bills from your smartphone. Experience convenience and control all in one app.

Email Support

For any assistance related to your SBI credit card, you can also reach out through email. The SBI credit card customer care email ID is the same for residents across India. 

SBI Card Customer Care Email ID

customercare@sbicard.com

Official Website

Access your account details instantly by logging in at sbicard.com. View your statements, track transactions, and manage your card with ease. Enjoy quick and secure access to all your credit card information anytime.

 

Simply SMS Service

With SBI Card’s Simply SMS service, you can easily access important information and manage your account without logging in. Simply send a text to 5676791 to get updates on various services related to your card.

 

Here are the types of information you can receive via SMS:

Types of Requests You Can Make

SMS Code

Available credit and cash limit

AVAIL XXXX*

Last payment status

PAYMENT XXXX*

Balance enquiry

BAL XXXX*

Block your lost or stolen card

BLOCK XXXX*

Reward point summary

REWARD XXXX*

Request for duplicate statement

DSTMT XXXX* MM**

Subscribe to e-statement

ESTMT XXXX*

*XXXX = Your SBI Card’s last four digits

 

**MM = Statement month

Missed Call Service

With SBI Card’s Missed Call service, you can easily get quick updates on your account. Simply dial the respective number to receive instant information on various services related to your card.

 

Here are the types of requests you can make through the missed call service:

Types of Requests You Can Make

Virtual mobile number

Last Payment Status

Give a missed call at 8655024106

Available Credit and Cash Limit

Give a missed call at 8108100986

Account Summary

Give a missed call at 8655024105

Reward Point Summary

Give a missed call at 8422845514

SBI Credit Card Customer Grievance Redressal System

You can file your grievance through customer care, branch visits, email, or letters. For a faster resolution, include the following details when submitting your complaint:

  • Your full name

  • Your contact details (address, telephone number, and email)

  • Your credit card number

  • Transaction reference number or Complaint ID, as applicable

Escalation Process

Level I

You can initially submit a grievance through SBI Card’s customer service channels.

 

Level II

If the response from the customer service team is unsatisfactory, you can escalate your complaint to the Nodal Officer, Mr Prosenjit Dhar:

Contact Method

Details

Contact Number

1860-180-7777

Email

Nodalofficer@sbicard.com

Write to

Nodal Officer, PO Bag 28 - GPO, New Delhi - 110001

Address

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Level III

If the Nodal Officer’s resolution is unsatisfactory, you can escalate to the Principal Nodal Officer, Mrs. Rupali Bhardwaj:

Contact Information

Details

Contact Number

1860-180-7777

Email

PrincipalNodalOfficer@sbicard.com

Address

DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Level IV

For further unresolved issues, you can contact the bank’s Customer Service Head:

Contact Information

Details

Email

CustomerServiceHead@sbicard.com

Level V

If you are not satisfied with the resolution, you can approach the RBI Ombudsman for further redressal.

Frequently Asked Questions

What is the SBI credit card customer care email ID?

The SBI credit card customer care email ID for Delhi residents and well as those across India is the same and as follows: customercare@sbicard.com

How can I increase the SBI credit card limit?

You can increase your SBI credit card limit through a pre-approved offer (no documents required) by checking your eligibility on the website. You can also check if you qualify for it via SMS or via the Chatbot ILA. 

 

For a higher limit, submit income documents (salary slips or IT returns) by calling customer care or emailing the required documents.

How can I pay my SBI credit card bill?

SBI Card offers you a variety of secure and convenient payment options that allow you to clear your dues from anywhere, at any time. Here's a list of available payment methods:

  • NEFT (National Electronic Funds Transfer)

  • Paynet-Pay Online

  • Visa Credit Card Pay

  • Standing Instruction

  • Debit Card Payment

  • Mobile App Payment

  • UPI (Unified Payment Interface)

  • MasterCard Money Send

  • YONO by SBI

How can I reset the password for my online account?

If you cannot access your SBI Card online account due to a forgotten password, you can quickly reset it by following a few straightforward steps. Here’s how to regain access to your account:

  1. Go to the official SBI Card login page.

  2. Click on 'Forgot User ID/Password’.

  3. Enter your card number, CVV, and date of birth.

  4. Provide your email ID and phone number, then enter the One-time Password (OTP) sent to your registered mobile number.

  5. Reset your password.

Can I convert my SBI credit card purchases into EMIs?

Yes, you can easily convert your recent SBI credit card purchases into flexible EMIs with the Flexipay facility. Here’s how:

  • Option 1: Log in to your SBI Card Online account to access the EMI conversion options

  • Option 2: SMS ‘FP’ to 56767 to initiate the process

  • Option 3: Call 39 02 02 02 or 1860 180 1290 (BSNL/MTNL) for assistance

 

You can choose to repay your purchases over a period of 3, 6, 9, 12, 18, or 24 months.

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