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Whether it is inquiries regarding your SBI credit card limit or issues with a recent transaction, you can rely on the issuer’s customer service team for support. You can reach out to the SBI Card team through phone, SMS, and email, among various other channels.

How to Contact the SBI Card Team

SBI Card has various customer care numbers dedicated to processing customer service requests. Here is how you can get in touch:

1) Via Calls

Here is the list of numbers you can dial to enjoy various services:

  • For Missed Calls Facilities:

Service

Number

Balance Enquiry

8422845512

Available Credit Limit and Cash Limit

8422845512

Status of the Latest SBI Card Payment

8422845515

Subscription to WhatsApp Banking Services

8080945040

  • For Blocking Credit Cards 

To block a stolen or lost credit card, dial one of the following SBI Card customer care numbers:

  • 1860-180-1290
  • 1860-500-1290

  • (prefix STD code) 39 02 02 02

  • 1800-180-1290 (toll-free)

You can use the same numbers to unblock and reactivate your card. 

2) Through Email 

You can also send an email to the SBI Card customer care outlining the details of your query. To contact the bank via email, follow these steps:

  • Visit the customer care page of SBI Card

  • Navigate and click on the ‘Email Us’ option

  • Log in to your account, fill in the requisite details of your query, and then click on ‘Send’

 

You can also send an email directly to customercare@sbicard.com. 

3) Through Social Media 

SBI Card has a robust social media presence, and you can leverage its social media handles to seek assistance:

  • X: @SBICard_Connect

  • Facebook: www.facebook.com/sbicard

  • Instagram: @sbicard_connect

  • LinkedIn: https://www.linkedin.com/company/sbi-card

 

Refrain from sharing confidential information like your credit card number, OTP or CVV when using these social media channels. 

4) Through Post 

You can also register a complaint by sending a written letter to the bank, addressing the Manager of Customer Care Services. Post this letter to the following addresses: 

  • SBI Cards & Payment Services Limited,

    Unit 401 & 402, 4th Floor, Aggarwal Millennium Tower,

    E-1,2,3 Netaji Subhash Place, Wazirpur, New Delhi- 110034

 

  • SBI Cards & Payment Services Limited,

    DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,

    Gurgaon, Haryana- 122002

 

Explain the query in detail and provide all necessary card-related information. This includes your full name, card number, contact details, etc. 

5) Via Chatbot

To offer immediate assistance, SBI Card has introduced an Interactive Live Assistance Chatbot (ILA). You can visit the official website and chat with ILA to get information on various topics related to credit cards. 

 

The Chatbot covers everything from how to apply for a credit card and review statements to the balance transfer process and Flexipay norms.

6) Through SMS 

SBI Card’s Simply SMS service allows you to get queries resolved via messaging. You simply have to SMS a specific service code to 5676791 from your registered phone number.

Service Name

SBI Credit Card Customer Care SMS Format

SBI Card Balance Enquiry

BAL <last 4 digits of your SBI Card number>

Request SBI Card E-statement Subscription

ESTMT <last 4 digits of your SBI credit card number>

Block SBI Card

BLOCK <last 4 digits of your SBI credit card number>

Last SBI Card Payment Status

PAYMENT <last 4 digits of your SBI credit card number>

Duplicate SBI Card Statement Request

DSTMT <last 4 digits of your SBI credit card number><MM> (MM is the statement month)

SBI Card Reward Points Summary

REWARDS <last 4 digits of your SBI credit card number>

SBI Card Cash/Credit Limit Check 

AVAIL <last 4 digits of your SBI credit card number>

Request for OTP for Mobile or IVR Transactions

OTP <last 4 digits of your SBI credit card number>

Services Available on Simply SMS and the Associated Keywords

HELP

7) By Meeting the Nodal Officer

You can also discuss complaints by meeting the nodal officer at the following address:

DLF Infinity Towers, Tower C, 10th-12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon-122002 (Haryana).

Frequently Asked Questions

How can I lodge my SBI Card complaint?

SBI Card offers various channels to help you lodge complaints. Depending on your preference, you can reach out to the customer care team via SMS, call, or post. 


You can also visit the official website of SBI Card and email your complaint or drop a direct message on one of the social media handles.

Can I connect to SBI Card customer service via X (Twitter)?

Yes, you can connect to SBI Card customer service via X, formerly known as Twitter. You can get in touch via the official handle, ‘@SBICard_Connect’. You can tweet your query or complaint to the handle, and the customer service team will respond to you. 


However, it is important to note that SBI Card shall bear no responsibility for confidentiality of information shared with SBI Card through X.

Is 1800-180-1290 a toll-free number?

Yes, 1800-180-1290 is a toll-free number for SBI Card. You can also reach out to the team regarding your queries on the following numbers: 1860-180-1290, 39 02 02 02 (prefix local STD code) and 1860-500-1290. These numbers are operable from 8 AM to 8 PM from Monday to Saturday.

What is the toll-free number of the SBI Card balance check?

The toll-free number to check your card balance is 8422845512.

What is the 24X7 helpline number for SBI Card?

The SBI Card customer care number, which operates 24X7, is 1800-180-1290. Use this toll- free number for emergency services like card blocking.

How do I file a complaint regarding SBI Card charges?

If you have any complaints regarding the charges, you can file the same by contacting the SBI Card customer care division. You can call the following numbers: 1800 180 1290 (toll-free), 1860-180-1290, 39 02 02 02 (add the local STD code before the number) and 1860-500-1290.

Is there a phone number I may contact if I need to make any IRCTC SBI Credit Card-related transactions?

For any queries or grievances related to IRCTC SBI Platinum Credit Card, contact the SBI Card customer care team at 1860-180-1290, 39 02 02 02 (prefix the local STD code) and 1860-500-1290 or 1800 180 1290 (toll-free).

Is SBI Card customer care available 24/7?

Yes, the SBI Card customer care is operational 24x7 for emergency services like card blocking. However, customer care executives are only available from Monday to Saturday between 8:00 AM and 8:00 PM.

How do I contact the SBI Card customer care if my credit card gets stolen?

If your credit card is stolen, contact the SBI Card customer care helpline by dialling 1860-180-1290, 39 02 02 02 (prefix the local STD code), 1860-500-1290 or 1800 180 1290 (toll-free).

How can I unblock my SBI credit card?

To unblock your SBI Card, simply call any one of the 24X7 helpline customer care numbers. Alternatively, you can visit a bank branch and put in an unblock request. You can also unblock your card by logging into your net banking account or via the ‘Write to Us’ option on the website.

Can I connect with the customer care team of SBI Card over WhatsApp?

Yes, you can also subscribe to the WhatsApp facility of SBI Card for quick response to your queries.

How can I contact a customer care executive of SBI Card?

You can connect with an executive by calling on 1860-180-1290, 39 02 02 02 (prefix the local STD code), 1860-500-1290 or 1800 180 1290 (toll-free).

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