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The Kotak Credit Card Customer Care is a helpline service to tend to all your queries regarding the Kotak Credit Card. You can reach out to the Kotak’s customer care for issues such as credit card security, credit card blocking, bill payment, stolen or lost credit card, reward points, and so on. You can contact them for other issues such as changes in contact details, reporting fraudulent transactions, and much more. Some of the bank’s telephone lines are open 24/7, and hence, Kotak Mahindra Bank can always be there for you.

Kotak Credit Card Customer Care Details

Here are how you can contact the Kotak Credit Card customer care team for specific needs:

  • Change Your Email Address: Call on 1860-266-2666

  • Change Your Mobile Number: Call on 1860-266-2666


Kotak Mahindra Bank’s Net Banking Facility


Submit any queries through this process:

  1. Log into your net banking account

  2. Click on ‘Take Me Directly to - MAIL’


You should now be able to lodge a query online. 


Report a Fraudulent or Unauthorised Transaction: Call on 1800-209-0000


Opt for DigiSaathi

  • Call on toll-free number: 1800-891-3333

  • Connect through the WhatsApp number: +91 8928913333

  • Visit the website: digisaathi.info

Grievance Redressal System

You can follow the steps given below to submit a complaint:

  1. Select your relevant product

  2. Choose whether you are an existing customer

  3. Enter your name, mobile number, email address, and customer relationship number

  4. Type your feedback in the description box

  5. Upload any files relevant to the complaint

  6. Agree to the terms and conditions after great consideration

  7. Submit your query 


If the bank fails to provide you with a satisfactory solution, you can escalate the complaint to their Nodal Officer:

  • Name: Mr. P. Balgi

  • Address: Kotak Infiniti, 4th Floor, Zone 4, Bldg No.21, Infinity Park, Off Western Express Highway, General AK Vaidya Marg, Malad (E) , Mumbai – 400097

  • Telephone Number: 022-62042110


You can take this matter to the Principal Nodal Office if your problem is not resolved at the 2nd level:

  • Name: Mr. K. Vora

  • Address: Kotak Infiniti, 4th floor, Zone 1, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai - 400097

  • Telephone Number: 022-6204 2120


The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort. 

The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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Frequently Asked Questions

What can I do if my Kotak Credit Card is stolen or lost?

If you lose your Kotak credit card or if it is stolen:

  • You can report the loss or the theft at 1800 209 0000 or 1860-266-2666 as soon as possible

  • You can put in a request with the Kotak Mahindra CC Customer Care to block your credit card to avoid any unauthorised transactions or fraudulent activities

  • You can report the incident online by visiting the Kotak Mahindra Bank website link.

How can I unblock my Kotak Credit Card?

If you wish to unlock your Kotak Credit card online, follow the steps listed below:

  • Go to Kotak Mahindra Bank’s official website or the mobile app

  • Apply for the card’s reissue under the ‘Requests’ option

  • Verify using your password or OTP

  • On submitting the request, you will receive a new credit once the request has been processed


Moreover, you can visit the bank’s branch and fill out a form regarding the same. Once the request is processed, you shall have your credit card unblocked in no time.

What happens if I overutilise my Kotak Credit Card Limit?

If you exceed the credit card limit on your Kotak credit card, you will be charged a fee of ₹500.

How to check my Kotak credit card balance?

You can check the balance of your Kotak credit card through the following ways:

  • SMS CCAVBL <space> your Kotak Credit Card Number’s last 4 digits to either 9971056767 or 5676788

  • You can contact the Kotak CC Customer Care at 1860 266 2666 


If you happen to be an 811 credit card customer, you can contact Kotak Mahindra CC Customer Care at 1860 266 0811  between 09:30 AM and 06:30 PM from Monday to Saturday to check your credit card’s balance

Where can I submit card-related queries that need authentication?

You can submit your Kotak credit card queries and requests that need authentication through the mailbox within the bank’s net banking portal. If you want to access this feature, you need to enter the credentials of your net banking and select ‘Take me Directly to- MAIL’ while you log into the portal.

How can I reach out to the Kotak CC Customer Care?

Here’s how you can reach out to Kotak Mahindra CC Customer Care:

  • If you are an Indian resident, you can contact 1860 266 2666 regarding your queries

  • If you hold a 811 credit card, you can contact 1860 266 0811


If you are an international customer, you can contact the Kotak CC Customer Care at +9122 6204 2001

How can I enable SMS notifications for my Kotak credit card?

SMS alerts are a quick way to get instant updates on your Kotak credit card. There are a number of SMS codes provided on the official Kotak Mahindra Bank website link that you can use to get answers to your queries.


Furthermore, you can either visit the bank in person or write to the bank for any help.

What does a Kotak Bank customer relationship number mean?

A customer relationship number or CRN is a number that is unique to a customer of Kotak Mahindra Bank. This number can be found at your credit card’s bottom-left corner. You can access this number even when the card is not in your possession. You would be required to SMS ‘CRN’ from your mobile number to Kotak Mahindra CC Customer Care at 99710 56767 to obtain the CRN.

Can Chatbot Keya help me with my queries?

Yes, Chatbot Keya is a virtual assistant that is programmed to help you with your credit card queries. You can either select a query from the options that are available on the chat or directly type your query.

How can I cancel my Kotak credit card?

In order to cancel your Kotak credit card, you can use the Kotak Credit Card customer care number (1860 266 2666) for all Kotak credit cards and 1860 266 0811 for Kotak 811 cards to contact the Kotak Mahindra CC Customer Care. Your details will be verified before initiating your card’s cancellation request. Make sure that all your credit card dues are cleared in advance to avoid any issues.

Where can I find Kotak Credit Card’s customer care email ID?

A Kotak Credit Card email ID is not explicitly mentioned on the bank’s website. However, you may feel free to directly write to them through their web portal. Information about a Kotak Credit Card email ID for complaints and grievances is not readily available either. However, you can express your concerns on their customer care phone numbers.

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